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Recent guest reviews

Amenities and location

Right where the action starts. Exiting the hotel you get the right feeling: you feel in Malta, you feel the powerful history. Nice pool but not quite next to the hotel. You have to walk 4-5 minutes through a very lovely garden to get to the pool. The pool area is large, very nice, lounge chairs are very comfortable. View from the pool is remarkable. The Caffe Phenicia has good food and price are affordable but some customers are smoking outside while sitting at the table. Rooms are large enough and the bathrooms too.

Staff was great, as well as property. Beautiful pool area. Rooms are small.

A real classic! The hotel has an old fashioned feel with updated amenities. The infinity pool under the bastion walls is absolutely beautiful and relaxing at the end of a hot day.

Nice location and well refurbished hotel. Service, attitude and professionalism still have quite some distance to cover - for a hotel of its class. Overall a good choice but with shortcomings

We had a wonderful and relaxing stay at The Phoenicia. It is just outside the entrance to Valletta, providing a wonderful location to explore the old town and enjoy restaurants. The hotel itself is peaceful and has a great pool setup adjacent to the city walls. The hotel is recently renovated and everything is top notch, including the staff, which made for a great holiday!

The Phoenicia is a really great hotel, surrounded by a dream garden overlooking the bay and a stunning open air swimming pool. The dining room and terrace are also beautiful. The staff was super friendly and extremely helpful. The location is ideal. The room is very good, offering complimentary fruit, water & chocolate, though the superior room we stayed in was a bit small, and I would recommend a few minor changes for more comfort. The bathroom is spacious and well-equipped. The breakfast is rich, though more vegetables would be appreciated. Overall - it was a great stay in a great hotel. Thank you!

When we arrived although we had paid for a superior room with 2 beds with a nice view and a balcony on the port, we were put in a room that was just big enough to walk around the bed with the view of the parking lot and garbage cans. We were also told that there was no other room available. After an hour argument and the staff at the reception desk waking up the manager we were given a room on the 4th floor with a little window at leas looking out and with two beds put together so we agreed to take that. We also learned from our guide that the hotel was going to close down for renovation and that they did not care about clients. We decided not to sign up for breakfast as we thought it was a rip off Euros 18.50 per person. The desk also told us that if we had signed up with breakfast included when we make the reservation it would be only Euros 15.00. All in All only the location was good. The rest was very average. Also I almost forgot the fridge in the room did not work. The drinks they had in there were all warm and the temperature outside was 27 degrees Celcius!!!.

I had a pleasant stay at the Phoenicia during a few days of taking in Valletta and Malta sights.

The Phoenician is a wonderful old-world hotel. The staff is very helpfulThe customer Service Manager, [...] was supurb in helping everything go smoothly.We would definitely reccomend it to anyone, and hope to return.

The Mall Floriana Malta

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered valet and uncovered self parking
  • Onsite dining
  • Spa

The Phoenicia Malta places you next to Grand Harbour and within a 10-minute walk of St Francis Church. This 136-room, 5-star hotel has 3 restaurants, a full-service spa, and an outdoor pool.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, entertain your taste buds with a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free manager's reception. For your convenience, a full breakfast is served for a fee each morning from 7 AM to 10:00 AM.


Rooms

The Phoenicia Malta's 136 soundproofed rooms provide minibars, coffee makers, and safes. Guests can expect to find free WiFi and LCD TVs. Bathrooms offer free toiletries and slippers, and beds are dressed in down comforters. Other standard amenities include phones and desks.


Property features

Guests of The Phoenicia Malta enjoy a full-service spa, an indoor pool, and an outdoor pool. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a children's pool, a sauna, and free WiFi in public areas.

Room options

Deluxe Double Room, Harbor View

1 Double Bed | Sleeps 2

Superior Single Room

1 Twin Bed | Sleeps 1

Superior Twin Room

2 Twin Beds | Sleeps 2

Executive Twin Room, Balcony

2 Twin Beds | Sleeps 2

Guest reviews for The Phoenicia Malta

Everyone (4) Business (2) Couples (1) Family (3) Other (1)
5
Family

Amenities and location

By on Aug 1, 2021

Review comment responded on Aug 17, 2021

Thank you very much for you positive comments, which are very much appreciated. Kind regards, Nikola Greifeld Reception Manager

5
Everyone

By on Nov 20, 2019

Review comment responded on Nov 21, 2019

Thank you for your positive rating, which is much appreciated. Regards, Nikola Greifeld Guest Relations Manager

4
Family

Right where the action starts. Exiting the hotel you get the right feeling: you feel in Malta, you feel the powerful history. Nice pool but not quite next to the hotel. You have to walk 4-5 minutes through a very lovely garden to get to the pool. The pool area is large, very nice, lounge chairs are very comfortable. View from the pool is remarkable. The Caffe Phenicia has good food and price are affordable but some customers are smoking outside while sitting at the table. Rooms are large enough and the bathrooms too.

By on Sep 6, 2019

Review comment responded on Sep 8, 2019

Thank you very much for your positive review and I am delighted to hear you enjoyed your stay in Malta and at The Phoenicia. We are hoping to be able to welcome you back one day. Kind regards, Nikola Greifeld, Guest Relations Manager

5
Family

Staff was great, as well as property. Beautiful pool area. Rooms are small.

By on Jun 6, 2019

Review comment responded on Jun 7, 2019

Thanks so much for your positive review, which is very much appreciated. Kind regards, Nikola Greifeld, Guest Relations Manager

4
Everyone

A real classic! The hotel has an old fashioned feel with updated amenities. The infinity pool under the bastion walls is absolutely beautiful and relaxing at the end of a hot day.

By on Sep 8, 2018

Review comment responded on Sep 9, 2018

Thank you very much for your lovely review and I am very happy to hear that you enjoyed your stay with us. We hope to be able to welcome you back one day. All the best, Nikola Greifeld, Guest Relations Manager

3
Everyone

Nice location and well refurbished hotel. Service, attitude and professionalism still have quite some distance to cover - for a hotel of its class. Overall a good choice but with shortcomings

By , from N on Aug 20, 2018

Review comment responded on Aug 23, 2018

Dear Harry, Thanks so much for sharing your experience and while I am happy to hear that you enjoyed the location and refurbishment of the hotel, I would like to apologies for not fully meeting your expectations with regards to some of the service you received. As per countless online reviews we received over the years, The Phoenicia has always maintained an outstanding reputation for its service standards, which will always remain of paramount importance to us. As we do take constructive criticism very seriously, I was wondering if you might be so kind as to let me have a few more details about your experience? My apologies again and I am hoping to hear from you via email. Kind regards, Nikola Greifeld, Guest Relations Manager

5

relaxing stay in valletta

Everyone

We had a wonderful and relaxing stay at The Phoenicia. It is just outside the entrance to Valletta, providing a wonderful location to explore the old town and enjoy restaurants. The hotel itself is peaceful and has a great pool setup adjacent to the city walls. The hotel is recently renovated and everything is top notch, including the staff, which made for a great holiday!

By , from Austin, TX on May 30, 2018

Review comment responded on Jun 4, 2018

Dear Ryan, Thanks for your review and I am delighted to hear that you enjoyed your stay with us. Hopefully we will be able to welcome you back to The Phoenicia one day. Best regards, Nikola Greifeld, Guest Relations Manager

5

an enjoyable stay at a great hotel

Couples

The Phoenicia is a really great hotel, surrounded by a dream garden overlooking the bay and a stunning open air swimming pool. The dining room and terrace are also beautiful. The staff was super friendly and extremely helpful. The location is ideal. The room is very good, offering complimentary fruit, water & chocolate, though the superior room we stayed in was a bit small, and I would recommend a few minor changes for more comfort. The bathroom is spacious and well-equipped. The breakfast is rich, though more vegetables would be appreciated. Overall - it was a great stay in a great hotel. Thank you!

By on May 27, 2018

Review comment responded on Jun 4, 2018

Thanks so much for your valuable feedback and I will certainly pass on your comments with regards to the bedroom to our Housekeeper. Thanks again and I hope we will be able to welcome you back to the hotel one day. Kind regards, Nikola Greifeld, Guest Relations Manager

2

not what we paid for

Business

When we arrived although we had paid for a superior room with 2 beds with a nice view and a balcony on the port, we were put in a room that was just big enough to walk around the bed with the view of the parking lot and garbage cans. We were also told that there was no other room available. After an hour argument and the staff at the reception desk waking up the manager we were given a room on the 4th floor with a little window at leas looking out and with two beds put together so we agreed to take that. We also learned from our guide that the hotel was going to close down for renovation and that they did not care about clients. We decided not to sign up for breakfast as we thought it was a rip off Euros 18.50 per person. The desk also told us that if we had signed up with breakfast included when we make the reservation it would be only Euros 15.00. All in All only the location was good. The rest was very average. Also I almost forgot the fridge in the room did not work. The drinks they had in there were all warm and the temperature outside was 27 degrees Celcius!!!.

By on Oct 6, 2015

4

good hotel, convenient for the city

Other

I had a pleasant stay at the Phoenicia during a few days of taking in Valletta and Malta sights.

By on Jun 7, 2015

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