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UNA Hotel Vittoria

4.0 out of 5.0

Recent guest reviews

We've stayed in 2 nights during the week. In second time class of our room was upgraded (it was nice surprise for us). Good place with modern design of common space and suites. The room is clear and comfortable, especially a shower and a bed. High soundproofing (it's rare in Italian hotels) Private parking might be able, the price is 20 euro per day. Good breakfast, you can order the special dishes (like omelet) for a fee. Friendly staff. About location: in previous reviews you can read "so far away from city center". Yes, it is not city center but it's very conveniently for travelers by car. In Via Pisano or Borgo S.Frediano you can find many good places for dinner. Only as a wish: there is technical electrosubstation near the hotel. At night it suddenly turned on. The strong noise and hum lasted for several minutes. Half asleep, it was impossible to understand what it is and how long it will take. It would be great if the staff warned guests about this situation Strongly reccommend!

First time at this hotel and traveling with a number of family members over new years, so needed something at a decent price and not too far to walk to the city center. When trying to book 2 rooms from the website, ran into some technical difficulties in completing early booking discounts. The hotel quickly addressed the issues by booking the rooms for me at the rate and type that I needed and sending me a confirmation. My brother and nephew ended up joining us at the last minute but didn't book the room but the front desk staff quickly made arrangements, even at such a last minute, to accommodate one more room at a similar rate that I had booked at a discount. One of our rooms was on the 3rd floor with a roof-top patio allowing us to enjoy fireworks and celebrations on New Years, a great bonus! The design throughout the hotel is modern and fun. I have to give special thanks to the staff at the front desk as well as Fedele, the bartender (and waiter), for going above and beyond in customer service. There were a couple staff that weren't as customer service oriented as Fedele and I see that the General Manager monitors these reviews so I am sure that they will respond positively to working with staff needing a little encouragement to be more customer-focused. Great buffet breakfast included, but coffee self-service in the restaurant could be a little better (burned taste from sterno heating), so highly recommend asking staff for prepared coffee drinks instead. Restaurant staff very professional and efficient. New Years Eve dinner was a good option at the hotel at a reasonable price. Easy walking distance to many sites, even in the rain and convenient to the airport via taxi. Such a memorable visit for all of us. Would highly recommend staying here and look forward to coming back!

This was not only our favorite hotel on our recent trip to Italy, it's my most favorite hotel ever. The rooms are so fun and artistic and unusual in their decor, and spotlessly clean. Fabulous bath products, plenty of heat and hot water, a huge and delicious breakfast spread, and the nicest, most helpful staff. What a winner! The location is tucked away, only about a 20 minute walk from the madness that is the tourist center of Florence. Overall, we had an amazing stay. We're doing a tour of Europe next summer and I am going to try to find a UNA hotel in London or Paris.

Good hotel on a nice and quite location, within walking distance of the center and train station, friendly staff that responds immediately to requests and issues. Breakfast was included instead of being an option you have to pay extra for, airport is about 15 minutes away by taxi (costs less than 30 euros), extra phone in the bathroom, all lights could be controlled from the bed, restaurants and bars nearby. Warm water pressure was very low, bed was a bit too hard for my preference and for me the pillows could be better too, cleaning of the bathroom wall could be better (hairs were left behind), we ended up with no water at all (was quickly solved by the staff).

you may like or you may hate it, the hotel's room's design and colour may make you uncomfortable, may be so called the artist preferred hotel, so disappointed with the half board dinner which you have to pay if you want continue the booking. Anyway very interesting of the lobby design and the professional reception staff.

Visitting Firenze for the first time with my wife and her sister. We booked the UNA Hotel Vittoria based on their website and a good deal. We booked three nights for an extended weekend. From the outside the hotel looks quiet traditional with a calm and clean front facade. But when you enter the hotel lobby thinks starts to change fast. The look is now what I would describe as "artsy" without being intrusive. It is a feast for your eyes - not a bad thing if you are waiting in line (which we didn't have to). Each hotel room is different and you must accept some no classical hotel interior elements like mirrors in the ceiling and different kind of coloured light sources. But - again - it is balanced and not too much. The hotel is located in walking distance to nearly every major sightseeing and the city centre. The breakfast was good and the service level high. I would be happy to book another stay at this excellent hotel.

Overall we had a very pleasant stay and the staff were all very friendly and helpful. It was in a perfect position for us, outside the main city but within a 20min walk to the historic centre. I’ve seen some other reviews and understand where there are coming from as it is a bit quirky and boutique in nature with the décor and room layouts but as long as you’re open minded it’s a very nice. There is wasted space in the room and it could do with a sofa but apart from that they are very well appointed and have all the added soaps, shower gels etc that you could want. There is a room minibar but no way to make a hot drink and although you could get these from the bar our main criticism was that it didn’t often have a member of staff there and you had to find someone to serve you, I would stay there again though.

For this hotel think black, dark and gloomy. This was the most disappointing of the 14 hotels we stayed at in Europe. Our room on the second floor was small and claustrophobic. This was compounded by the cupboard/wall at the end of the bed, the inadequate LED lighting and the revolting purple/blue tiles in the glass walled bathroom. The bathroom also had some strange odours.The electronic light controls in the room were very annoying and there was no tea/coffee making facility in the room. Downstairs the staff appeared totally disinterested in helping or assisting anybody and appeared totally immersed in their Computer screens. The bartender at the small bar off the foyer was however quite helpful and probably the best asset of the property. The breakfast was adequate. Warning do not move the chairs in the outside bar area or you may get a reprimand. A touch of Fawlty Towers here.

We had previously stayed at the UNA Hotel in Modena and were very impressed so we booked this one in Florence. It was very disappointing. We were expecting a chain to have consistency but not so. The only consistency is the quirky, modern fixtures in the hotel but other than that this hotel disappointed in many ways. There are various artistic space fillers and the bedroom doors have characters painted on them which although quirky the overall feel of the hotel makes it look tired. The room was small and very dark and gloomy. During daylight it was not so bad as with the windows open external light made it a bit brighter, but at night it was very gloomy. The view from the room was awful, half was of a covered by a screen the other half of a shrub growing over the wall so pretty much no view. There is extensive use of black walls not just in the room but also in the corridors. The lighting in the room also didn't help so the overall feeling in the room is very gloomy. There are no side lamps, there is a small wire like lamp with a small LED at the end that is barely bright enough to use as a side lamp. The room was also very small and there was a tabletop with 2 stools at the end of the bed making the room feel really cramped. The bathroom has a bath with an in-built shower. If you use the shower the curtain is a bit too light and short so drops just below the edge of the bath without enough surface tension to keep it out of the bath. The end result is that the curtain keeps flapping in the bath so you are trying to shower whilst pushing the shower curtain away from you. Very irritating, you also end up with a damp floor. The room was also cold and we didn't manage to adjust the controls to warm it up. Either they were not working or the presets cannot be adjusted. Either way the room was very cold. The bathroom became very smelly when you flushed the toilet or when you took a shower. ie. any time water went down the drains a smell of rotten eggs would emerge. Quite off-putting. The internet connection, whilst free kept dropping off and you had to re-enter passwords to reconnect and when connected was painfully slow. The room also has no tea or coffee making facilities which is quite unusual for a 4 star hotel. The breakfast service was OK, but not to the standards of a 4 star hotel. The staff also seemed somewhat dis-interested and busied themselves without much attention to the guests. Its a shame as we had a good impression of the UNA brand but it seems the brand consistency isn't quite where it needs to be. Would certainly not recommend this hotel. Find another proper 4 star. If you are coming by car be prepared for a 20Eur per night parking fee to park in the hotel car park.

This hotel in unlike any other i have ever stayed at. The door to our hotel room was designed like a painting. Our shower hade a see through glass wall to the hotelroom. In short the hotel has a lot of creative design and actually gives the whole trip an extra element. The hotel has a restaurante and I tried the burger there, but it was not very good. But the service was nice and the breakfest is a lot better.

Via Pisana 59 Florence FI

Hotel highlights

  • Close to Ponte Vecchio and Santa Maria Novella Basilica and Museum
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Oltrarno, UNA Hotel Vittoria is within a mile (2 km) of popular sights such as Ponte Vecchio and Santa Maria Novella Basilica and Museum. This 83-room, 4-star hotel has free breakfast and a restaurant, along with free in-room WiFi. In the historical district, it's also near Cathedral of Saint Mary of the Flower and Pitti Palace.


Dining

Start your day off right with a free buffet breakfast. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room.


Rooms

UNA Hotel Vittoria's 83 rooms are air-conditioned and provide minibars, safes, and desks. 32-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and slippers.


Property features

UNA Hotel Vittoria features free WiFi in public areas, 2 meeting rooms, and conference space. Self parking is available for EUR 20 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this boutique hotel include express check-in, free newspapers, and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

84.0% of guests recommend this hotel

Total of 1581 reviews