The door didnt have an extra security lock on it, and the sign still says it has breakfast, but they didnt have anything at all!!!
This property is unkempt. Outside there are pieces of old furniture in the stairwells, construction trash lying around. Inside the room, the lamps are broken and falling apart, the smoke detector is hanging by a wire fromthe ceiling, the TV remote didn't work, the bedside reading lights don't work, there are few towels, the mattress slides off the box springs, one boxspring is covered in plastic. The desk chair was so filthy with torn fabric I urged my husband not to hang his coat on it. The room seemed clean, but the heater did not work. The breakfast had reconstituted eggs and sausage, cereal, etc. We opted not to eat there. We have stayed in very nice hotels on the road for a similar price for one night. This place is TERRIBLE. We would not stay there again.
We discovered the phone in our room did not work when calling the front desk for paper plates. The receptionist said sorry but never offered to ensure we had a working phone. Later my husband showered and found a long female hair on his wash cloth, I had not made it pass the bed but the hair obviously not mine. The next morning I let the receptionist (a different person from the night before) know I needed more towels and washclothes and why. She rolled her eyes, got up and got more towels, and handed them to me. No apology at all. During all of these interactions I never saw a smile or felt welcomed and will not be back.
This has been a good place to stay in the past. Unfortunately, age, use and some negligence has taken a toll on this once proud property. The room was worn and needed some TLC. The vanity light flickered constantly, the phone did not work, the coffee maker was broken and the television was old and without a list of stations. The air conditioner did not work as it should, but it was adequate. The staff was very helpful and responsive. They got the telephone to work, they replaced the coffee maker and provided a list of the television stations and corresponding numbers. A nice place but a worn out property. Hopefully a remodel and modernization is in the works. No elevator is available in this two story motel.
This was not what 5he desciption had represented, and was some what of a let down for a best Western.
not enough towels, staff were not friendly.
Located within a mile (2 km) of Fame Recording Studios, Red Roof Inn Muscle Shoals is within 3 miles (5 km) of Spring Park. The 51 rooms at this hotel include microwaves, coffee makers, and flat-screen TVs.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Microwaves, coffee makers, and free long-distance calls are other standard amenities.
At Red Roof Inn Muscle Shoals, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. You can put free parking to good use if you drive. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a picnic area, barbecue grills, and a vending machine.
Hello James,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
The door didnt have an extra security lock on it, and the sign still says it has breakfast, but they didnt have anything at all!!!
Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.
This property is unkempt. Outside there are pieces of old furniture in the stairwells, construction trash lying around. Inside the room, the lamps are broken and falling apart, the smoke detector is hanging by a wire fromthe ceiling, the TV remote didn't work, the bedside reading lights don't work, there are few towels, the mattress slides off the box springs, one boxspring is covered in plastic. The desk chair was so filthy with torn fabric I urged my husband not to hang his coat on it. The room seemed clean, but the heater did not work. The breakfast had reconstituted eggs and sausage, cereal, etc. We opted not to eat there. We have stayed in very nice hotels on the road for a similar price for one night. This place is TERRIBLE. We would not stay there again.
Thank you for reviewing your stay. We strive to deliver a superior guest experience, but it seems like your time with us did not meet your expectations. We apologize for any shortcoming that you may have encountered during your visit, and we would like to know more about how we can make your next stay with us enjoyable. Your experience is important to us, and we hope to redeem ourselves with you, should you choose to stay with us again. I do hope you'll return and let us show you a far better experience.
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
We discovered the phone in our room did not work when calling the front desk for paper plates. The receptionist said sorry but never offered to ensure we had a working phone. Later my husband showered and found a long female hair on his wash cloth, I had not made it pass the bed but the hair obviously not mine. The next morning I let the receptionist (a different person from the night before) know I needed more towels and washclothes and why. She rolled her eyes, got up and got more towels, and handed them to me. No apology at all. During all of these interactions I never saw a smile or felt welcomed and will not be back.
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.
This has been a good place to stay in the past. Unfortunately, age, use and some negligence has taken a toll on this once proud property. The room was worn and needed some TLC. The vanity light flickered constantly, the phone did not work, the coffee maker was broken and the television was old and without a list of stations. The air conditioner did not work as it should, but it was adequate. The staff was very helpful and responsive. They got the telephone to work, they replaced the coffee maker and provided a list of the television stations and corresponding numbers. A nice place but a worn out property. Hopefully a remodel and modernization is in the works. No elevator is available in this two story motel.
This was not what 5he desciption had represented, and was some what of a let down for a best Western.
not enough towels, staff were not friendly.
Hello William,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.