Hotel Ginori al DUOMO4.0 out of 5.0
Recent guest reviews
I was very impressed with my stay at this hotel. The location couldn't be better. It is only a 5 minute walk to the duomo. When we arrived, we were welcomed by David on reception who swiftly checked us in and gave us all the information we needed. Our room was very spacious and we were welcomed with a complimentary bottle of chianti which I thought was a lovely touch. The staff were very helpful whenever we had any queries.
The Ginori al Duomo is situated in Via di Ginori, just off the Piazza San Lorenzo. Travel from the central station is very simple and quite short, which makes arrival from here very convenient. The hotel is a well kept low key place and has rooms at several standards. It is understood that all rooms are air conditioned and so should remain cool even in the height of summer. Facilities include a swimming pool, (a small extra cost), and a cellar wine bar with tasting sessions. The staff are helpful and will attempt to accommodate most requests. This is a good hotel from which to base oneself to explore Florence. We would stay again.
We had initially been looking forward to this hotel given its 4 star rating, pool, and good reviews. We checked-in in early August for a 2-night stay in the middle of a heat wave where temperatures were 100F during the day and very humid. When we were able to get into our room at around 3PM, we discovered that we were on the very top floor in an attic space with no open windows, no ventilation and an air-conditioning unit that did not work properly (it was running but hardly any cool air was coming out). The other reviews are accurate that there is no lift in this hotel. That would really not be that terrible if it had not been for the lack of ventilation, air-conditioning and ventilation. Once we were in the room, it was actually more miserable in the room than it was outside. We tried to cool off at the pool but as soon as we got back into the room it was stifling. We let the front desk know and asked if they had fans or if they could get the AC to work and they said they would look into it. We left and returned 3 hours later to find out that nothing had been done. They said that we did not leave our key with them and they couldn't get in. We had no idea that they only had one key to the room (the one they gave us) and they also had not asked for it before we left 3 hrs ago. They said they would come up once we returned at around 7PM. We got back into the room and it was humid, hot, and suffocating -- so much that my boyfriend started to get heatstroke and started to have an asthma attack. He tried to take a cold shower to cool down but the water was not very cold and it didn't help at all. In the meantime, management did come up and opened up the vents on the AC but the AC was not functioning properly and it didn't help at all. We asked if they had another room and they did not. I asked if they had a fan at least and they said they would look into it. I thought we were going to have to call an ambulance at that point since my boyfriend was having a very difficult time breathing so I quickly searched for some other hotels in the area and we packed up and had to leave. Right before we left the room the hotel staff came up with a fan that they had purchased that was still in a box. At that point we were so exhausted, hot, and sick that there was no way we could even try to put it together. We let them know at the front desk why we were leaving and told them that the room was uninhabitable and way too hot and would not be staying for our 2-day stay. Overall, the staff was polite but unfortunately, this hotel room was not inhabitable, at least not during the summer months, and especially not with a properly functioning air-conditioning. I really want to caution anyone from staying here just because the ventilation issue for us was a really health hazard and we really were on the brink of a medical emergency. Thankfully, we were able to find another hotel in Florence, and did not have to make a visit to the emergency room. However, had we tried to stay in the room, I don't think that would have been the case. Perhaps this room is ok in the winter months when it is cooler outside, but there is really no way to tell.
We enjoyed the location of this hotel, right near the Duomo. We also enjoyed the breakfast and gorgeous outdoor courtyard. Lovely staff; very helpful and friendly. The wine cellar in the basement was really neat too. The lobby was comfortable and a nice place to relax. The rooms and bathrooms were large and well maintained, although a bit outdated in terms of decor, furniture, flooring, etc.
The hotel Manager went above and beyond to help us, fixing an issue he was under no obligation to do. We had a problem with the website we booked through. They charged us for a Family Room but only booked a Standard Room with the hotel. Website's fault, not the hotel's. Anyway, the hotel Manager upgraded us to what we had paid the website for, which was a much higher room type than what he had been paid for. Parts of this hotel are from the 16th century but it has been renovated beautifully. It's in a great central location, walking distance to everywhere important. Buffet breakfast was good, in a lovely outdoor courtyard. The staff booked day tours for us at great rates (no commission) and did it so efficiently. I wouldn't stay anywhere else in Florence.
A decent hotel but the don't go if you expect to use the pool. They say there's is a pool but when you arrive it's mostly booked for private events which means you can't use it. We only booked this place because of the pool, but when arriving we realized the hotel prefer to cater for external events over their own guest. Would not recommend this place and the way they pretend to offer something and when you book it they say something else. Oh and the wifi doesn't work either.
I wouldn't say this was 4 star as the website claims, however, it was clean, comfortable and in a prime location. The room was a decent size and the air conditioning a welcome find. The staff were incredibly helpful and the breakfast very good. I only went to the pool once, which was small but an amazing addition considering where the hotel is. No there is no lift so if you struggle with stairs this is not the place to stay, but all of my luggage was carried to and from my room by the staff so made little difference to me. It suited my needs for business trip perfectly.
First and foremost the staff is lovely here. They go above and beyond to make you feel comfortable. Our room was nice (big enough and on the first floor, so there were not lots of stairs like others have complained about). Pool was a nice luxury (but I didn't see a jacuzzi as advertised?). It was a little small but we are in the heart of city after all. My only criticism would be the breakfast, I feel like a little bit more focus could be placed on the quality. From the eggs to the pastries, everything felt slightly below average. A shame but besides that a good hotel in a great location.
Absolutely unbeatable location. Right next to the Duomo. Staff were really nice and very helpful. Room was a little small but that is the price you pay for being so central. Would definitely recommend.
Perfect location right in the center of Florence. Near SMN train station, steps to the all the main attractions. Clean and very quaint feel. Excellent complimentary breakfast and a nice small charge evening reception in a really cool old wine cellar. Helpful staff.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 553 reviews