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Diva Hotel

3.0 out of 5.0

Recent guest reviews

So from the moment we arrived at this hotel we could tell it wasn't what we expected. The area was very congested and the locals didn't seem to know how to pick up their dog poo (it was everywhere). As we walked into the hotel the greeting was poor and we didn't seem to receive a welcome - more like pay your city tax heres your room. As we went into the room it was very basic with little furniture, the bed didn't even have a duvet, just a sheet and a thin blanket. We found its was a long way into the centre of Florence and travel was long winded. First night we returned home around 19.00hrs and the people upstairs were having some form of party in their room - this went on until at least 23.00hrs, consisted of loud bangs all speaking and laughing loudly and they kept me awake after a long day of travelling. The rooms are not very sound proof either so you hear your neighbouring room having a shower using the toilet etc. Breakfast choice was very limited and i couldn't find anything i liked, and if you don't get there early enough then everything is stale and doesn't taste great. Overall a poor stay. Would not recommend. Better off finding one in the heart of Florence pay more for better quality and service.

Stayed for two nights recently. Room was a bit bare, but clean and comfortable enough. Plenty of room for the three of us (double & single bed). Warm enough, with working air con. Breakfast was the only food we ate in the hotel - it was fresh and tasty enough, but a bit limited in the range of food offered. Coffee and juice was fine. Hotel is about 25 mins from Florence by bus - the bus is very regular, cheap and popular (so gets a bit busy). Bus stop is about 50 yards from the front door. The area has a few cafes and coffee shops about, and it felt safe enough when wandering at night. Staff were very helpful although short in number due to the time of year of our stay.

We didn't pick this hotel ourselves, it was part of a package...but it did tick all of the boxes, just without excelling anywhere...but you always have to keep in mind it is a budget hotel, so in that respect it did the job adequately. The front desk was welcoming and efficient, the room was decent size, with a tiny bathroom, but also included a balcony (although not with a very nice view). The bed was clean, firm but a bit creaky...and the walls were quite thin! A very small tv was fitted and the aircon worked well. Breakfast was well presented and offered a good choice. It is just around the corner of bus route 22 which goes right into the city (calling at the main station) and runs every 5 or 6 minutes. For the princely sum of 2 euros if you pay the driver or 1 euro 20 cents if you get a prepaid ticket. Would I use it again? Depends on how far my budget would stretch. There are probably worse hotels...and probably better hotels too!

We were a little concerned after reading some reviews about this place. Bad reviews can sometimes be very harsh but, this place isn’t great and 4.5km out from Florence. The bus is regular, popular and extremely busy and gets very cramped and at 25 minutes each way it’s not a nice experience especially if you have luggage. We took the bus in each evening and got a taxi back at 25€ a pop to avoid the bus experience late at night. Watch the taxis too some will try & rip you off. Our room was bare with cold lino flooring and walls that needed painting and an unfinished painted ceiling. It was dusty on the tables, lamps, beside the bed and dirt and cobwebs in the corners of the room. The bed was squeaky a reasonable size and comfortable but, furnished only with a bottom and single top sheet and an itchy bedspread no duvet. The bathroom is clean but cramped with a small shower, not the worst I’ve used. I asked at reception if we could upgrade to a better room as it was my wife’s 50th but, the grumpy receptionist just said “That’s it, all the rooms are the same” The restaurant was a tip on our first visit for breakfast, tables full with dirty cutlery whilst staff were busy chatting. Foods not great either, only one side of the toaster works and their coffee is vile. The attitude of the restaurant staff could do with improving, on our 2nd visit a disgruntled waitress had the nerve to tell us off like naughty children for putting our cereal bowls on the next table to make room to eat. We were their for 4 nights and never went down for breakfast again. Another couple we met were complaining too saying their room was freezing. They were awoken at 2am with someone moving furniture above their room. The hotel is very noisy. Do your research and find somewhere else closer and much better to stay in Florence, we certainly won’t be returning to the Hotel Dive-A again.

This hotel was booked as part of a package. Really disappointed. Staff were unfriendly and disinterested. Nowhere near a 3 star more like 1. No idea how they got a 2912 Trip Advisor Award. Breakfast was never properly stocked. Bed was hard. Ceiling in bathroom was affected by damp and shower wasn’t clean. Should be renamed The Dive. Don’t stay here!

After reading all the reviews about this hotel, I was very concerned about what we would find. On arriving we were welcomed by a friendly receptionist who was very helpful and polite. Yes the reception area had a strange vinegar smell but I suspect this was the cleaning agent, reception was clean and well presented. This is a budget hotel so not in the best of areas, but I saw no girls of the night and no hanging around if street corners. The room was basic but clean and the bed was firm and comfy. The shutters on the windows couldn't be opened but as we only slept in the room this was fine for us. Air conditioning was a godsend and kept us cool. Yes the lift is slow and tiny, but we found this with all hotels in Italy on our budget tour. The night receptionist covers the bar, so if it's busy you'll struggle to get a drink, but we did and ended up chatting to the guy on duty who was chatty and charming. A lot if the eateries close early but if you come out of the hote turn left and follow the road down there is a fabulous restaurant across the main road Portico 91. Budget hotel don't let the bad reviews put you off, value for money

Staff were good but some times hard to find. Basic with no fills room and facilites. Breakfast was good continental style. Bus stop was close by but 25 mins ride to centre would not use next visit to florence.

We stayed here for 2 nights and it was awful! The first night there were re-surfacing the road outside and it was so loud and noisy all night that we didn't get any sleep! The breakfast was awful, cold and nothing hot to eat at all, not acceptable for a 3 star hotel. Service was poor. Would not recommend.

Easy to get to from the bus station and also to get to the centre.Hotel stock standard.Large clean bedroom and bathroom.Staff very helpful.Lacks anywhere to sit and have a drink in terms evening.Very ,very hard beds.

Hotel is located close to the airport, 10€ drive with taxi, and it is maybe 30 minutes from the city center. Bus 22 for the center is 2 minutes from the hotel and goes on every 10 minutes. The hotel is quiet, rooms are small but clean, with elevator. Breakfast was delicious! Personel is pleasant and helpful. The only small downside was that there was no late checkout, but I could leave my luggage in the hotel and come back later. Overall, good experience, would recommend if you don't plan on staying in the room over the day.

via Lippi e macia 24/c - 26 Florence FI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Concierge services
  • Laundry facilities

Located in Novoli - San Donato, Diva Hotel is within a few miles (5 km) of popular sights such as Cathedral of Saint Mary of the Flower and Ponte Vecchio. This 35-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and concierge services. Near the airport, it's also near Fortezza da Basso and Santa Maria Novella Basilica and Museum.


For your convenience, a buffet breakfast is served each morning for a fee. Order from room service to satisfy your hunger without leaving your room, quench your thirst with a drink at the bar/lounge, and chat with other guests at the free manager's reception.


Diva Hotel's 35 air-conditioned rooms provide phones and desks. Guests can expect free WiFi and LCD TVs with digital channels. Bathrooms offer hair dryers, free toiletries, and bidets.

Property features

Guests of Diva Hotel enjoy free WiFi in public areas, express check-out, and laundry facilities. Self parking is offered for EUR 10 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. This smoke-free hotel also has a TV in a common area.

Room options

Classic Single Room

Twin 1 | Sleeps 1

Triple Room

Full 1 | Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

71% of guests recommend this hotel

Total of 536 reviews