Hotels on the Lake in Firth of Clyde

"I recently stayed at The Marine Hotel Troon with my 80-year-old disabled mum as a birthday treat. While we booked a deluxe king room with a sea view, which was pleasant, our stay was overshadowed by serious concerns regarding safety and poor communication. The phone in our second-floor room was not working and was constantly engaged. Given that my mum is disabled, this was completely unacceptable and left me extremely anxious, as I had no way to contact reception in the event of an emergency during the night. To make matters worse, no information about breakfast was provided at check-in, and there was nothing in the room either. I attempted to call reception from around 8pm, but due to the faulty phone, this was impossible. I was eventually forced to go down to reception myself after 10pm just to ask basic questions about breakfast times and location. A staff member did come to the room and confirmed the phone was faulty. I specifically asked to be informed once it had been fixed, yet I received no update whatsoever. By the time we checked out at 10:30am the following morning, the phone was still not working, and no explanation, apology, or follow-up was offered. I find it extremely concerning that a hotel would leave guests—particularly vulnerable guests—without a working means of contacting reception overnight, and then fail to resolve the issue or communicate properly. This reflects a serious lack of care and attention to guest safety. Overall, despite the nice room, the e"

"Massive party next door nothing was done loud music fighting arguing rang reception. A few times they went to room but it carried on reception this morning weren’t that bothered never stay my there again her attitude was they did leave after 1 am joke of an answer to give a paying customer who needs sleep as working away "

"Had a great stay but the set up for using spa area and pool is very poor for hotel guests , been going here for 5 years now and always enjoyed using hot tub etc now it’s 2 hr slots Had to book spa day and when time was up tried to pay for another 2 hrs but told fully booked even though place only had 12 people using , will find new place to go next year as only good for 1 night now unless u wish to pay extra £300 for spa day "