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Quality Inn Dunn

2.5 out of 5.0

Recent guest reviews

More often than not lately, when Wife and I hit the road, we have some idea of where we'd like to stop for the night and we plan accordingly with the reservations and such. This time around we decided to wing it a little bit, since we weren't sure we would make our planned destination. As the day wore on and we started looking through our various hotel apps, we discovered that our options were dwindling fast, so we grabbed a room at the Quality Inn in Dunn, NC. This is kind of a good news/bad news sort of place. The staff was unfailingly friendly at check-in and at breakfast, and Wife reported that breakfast options were pretty good (I didn't go down; she got up ahead of me and brought food up because I was sleeping in a little bit). And clearly, some effort had been made to upgrade the place sometime in the recent past. On the downside, while our room was listed as "non-smoking" (and had a plaque on the door saying so), upon entry you got the feeling that maybe they made that changeover only a few days ago, because that, to me, seemed like the source of the "musty" smell that others have reported here. It was that old, stale, odor of some-time-ago tobacco and cigarette ash, combined. Maybe if the carpet got a deep-cleaning or was replaced, and the curtains were thoroughly washed, it might help a little. If you have a second-floor room, be prepared: there's no elevator to the second floor. If you've packed a large, heavy bag, you're schlepping that thing up an outdoor stairway. Speaking of replacements, the task chair in the room was broken. It still functioned as a chair, but it had a broken wheel. Correction: it had TWO broken wheels, which meant that it wasn't wheeling anywhere. Consequently if you were in that chair, you were sitting at an angle, because the wheels were next to one another. Which, I suppose is better than rocking randomly on a chair with non-contiguous broken wheels. Wi-fi worked OK; I didn't notice any serious problems. And the TV image was pretty good, although the channel directory in the room didn't match the channels on the TV. Not a dealbreaker, but it was kind of annoying, especially since the guide listed a couple of channels I was looking forward to seeing and they weren't there. The bathroom was a typical motel split jobbie, with the sink outside and the toilet/tub inside. The toilet had definitely been updated. The tub also looked like it had been updated, but the drain was out of place. It appeared to be that old-style push-down-to-close, pop-up-to-drain type units but it was completely out of the drain and lying on its side (didn't I just write about the same thing in another Quality Inn? What's the deal here?). There were the usual bathroom accouterments there, including shampoo and conditioner, and a hair dryer, plus the mini coffee maker with packets of coffee, etc. The room didn't have a microwave or a fridge, but then again it wasn't advertised as having one. Wife was convinced that the bed wasn't quite Queen size and she may be right, but she might also have been spoiled by the King size bed we'd been using the better part of the week prior. Anyway, it was comfortable enough and we both slept well. I'm given to understand that there have been some recent changes in management, and who knows: maybe this will make the difference in the future. For the time being, it's a decent crash pad if you're passing through and running low on options, but if you have a choice, it wouldn't be at the top of my list.

This place was horrible. It was smelly decrepit, and so gross feeling that I slept fully clothed on top of the blankets for the three hours I could force myself to sleep on a forced march style drive to Florida. If I hadn't been so exhausted we never would have rented this room and to be perfectly honest it is a rip off at $99 a night. You are better off sleeping in your car, or even still in the gutter outside the hotel. It was the hotel nightmares are made of, the kind of place you assume they write news stories about finding dead hookers under mattresses. No really don't stop here, just keep driving. No one should ever be this desperate. The only reason it got a single star is because it is impossible to give it less then that.

Rooms on second floor, but no elevator, parking problem for some rooms, Shower goes hot and cold on its own. Rooms need repainting, I found a piece of glass on the rug, right where you step to get our of bed, thankfully I found it and didn't step on it. Bed ruffles had many tears and needed to be replaced. Lamps were dirty and need replacing.

This hotel is sadly lacking in care and upkeep. The biggest problem was the smell of the room - musty, dirty, unpleasant. The chair was so dirty we didn't sit in it. All of the furniture and walls are beat up. The rug was badly stained. This hotel accepts dogs. I specifically asked both the Choice Rewards people on the phone and the woman at the desk for a room that was not used by dogs. The door, outside corridors, was very beat up. The bed was fairly comfortable and the bathroom was clean. The wi fi worked as did the television. The breakfast lacked food and choices. The decaf coffee was all gone, I took the last yogurt. I have never left one of these breakfasts hungry before. We went to McDonalds later for breakfast. This room had a bargain price. It was not a bargain.

Nice people. Willing to support you. No very clean as I expected from a hotel. The best though in the Charro mexican restaurant. We were around twenty five people. We were very please with the mexican food.

Let me start with the good point: The staff was cordial and helpful, if not friendly. The rest of this review is not so good - be warned. Walking into the room we were hit with such a bad smell! A dirty, musty, nasty smell. And that was after wrestling with the card key which was one of those that you need to "wave" around the latch to open the lock. Stand there and wave like an idiot until it decides to open! Swipe or insert key cards are so much better. The carpet was grungy looking and due to concrete spurs under it, it had lumps here and there. One of the beds had no comforter or blanket - just a top sheet that had a very nasty looking stain on it. Fortunately the stains were at the foot of the sheet and not near my face. The standing lamp was not plugged in because one would have had to unplug other lamps to plug that one in. There were fresh looking blood stains on one of the hand towels in the bathroom area. Yuck! And in the morning there was a substantial roach sauntering around in the sink. The included breakfast was a disgrace: About one spoonful of scrambled eggs was left only a half hour into the meal time. The coffee was like some kind of acid. Overall this place was really bad and Choice Hotels should eliminate it from its group! Also they allow pets. I would not have reserved there if I had paid attention to that fact. I like animals, but I prefer a room that I know has not had a dog or cat on the bed!

My stay was very nice!! Pravina's customer service was impeccable!!! Very nice and informative!!! Will definitely stay again. Pravina keep up the good work. Made me feel right at home!!! My room was nice. Many restaurants in area.

One of the worst hotels we have ever stayed at. Handicapped so asked of course for the room. Now about the room. 1 it was not ada compliant could not get the wheelchair to the bathroom area was to tight. 2. Toilet did not work. 3. heavy musk smell in the room. 3. regular size tub. So we got another handicapped room. Same musky smell. 2. big hole in the wall was waiting for the rat to come out. For being a quality inn it should be an embarrassment.

Clearly this is a remodeling of another chain without the remodeling,just renamed. Cigarette holes in the 1970's style bedspreads,awful bathroom and a mildly musty smell. It doesn't feel extremely safe in the parking lot. My friends in another room reported bugs,they ate their loss and went to stay in another nearby hotel. Terrible...

Cons: Worn, stained, carpet. Given how my dog was sniffing at it suspect from previous animal. Worn towels. Holes in ceiling of bathroom. Rust on shower bar. Hair from previous guest in bathroom. No poop bags / trash cans. Slow / inconsistent wifi. Water in shower fluctuated in temperature. Pro: Easy access to highway. Near restaurants. Pet friendly. Plenty of parking. Cheap.

1011 East Cumberland Street Dunn NC

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Quality Inn Dunn places you within a mile (2 km) of General William C. Lee Airborne Museum and Clarence Lee Tart Memorial Park. This 100-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. It's in central Dunn and also within a 15-minute drive of Chicora Golf Course.


Dining

Free buffet breakfast is included with your stay. This hotel has a restaurant that's perfect for a leisurely bite to eat.


Rooms

All 100 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can enjoy satellite TV and stay connected with free WiFi. Free local calls, hair dryers, and ironing boards are also standard.


Property features

Guests of Quality Inn Dunn enjoy access to free WiFi in public areas, conference space, and coffee in a common area. You can put free parking to good use if you drive. Staff members can help with accommodation requests, and provide a safe deposit box at the front desk. Additional amenities include free newspapers and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

16.0% of guests recommend this hotel

Total of 113 reviews