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"Upon arrival I was greeted by who I now know was a manager. Check in was smooth.. I returned to my car to gather the rest of my party which was a 10 month old baby and my husband. We entered through the side door which is supposed to be key access only , but the door was unlocked so anyone could come in. We got onto the elevator along with another guest. We were assigned a room on the second floor. As the elevator begins to move and stop on the second floor it becomes stuck and we were left staring at a beige elevator door (this was not the elevator door but the floor door ) the staff moved swiftly to get us out (stuck for all of 5 minutes). After getting off we are now on our floor which reeked of cigarettes (this is a non smoking hotel ). Upon entering our room , we can see cracks and holes in the wall and the linen is stained with what I’m guessing is blood. The room was so uncomfortable and nasty that at this point I rather take the drive home. I checked in and out within the same hour !!! I would not return and would not recommend. The manager who checked me in and out left me in the system as if I completed my stay. Another staff member issued me a refund. "

"Front desk worker was very nice. Got us right in when we checked in late. "

"All good"