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Woodhey House Hotel

3.0 star property

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In-room safe, desk, iron/ironing board, free cribs/infant beds
Steam room
Property grounds
Lounge
Dinner served

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Restaurant
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
Berwick Road West Welsh Road, Little Sutton, Ellesmere Port, England, CH66 4PS
  • Place, The Wirral Country Park
    ‪5 min drive‬
  • Place, Rivacre Country Park
    ‪6 min drive‬
  • Place, Burton Mere Wetlands
    ‪6 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪52 min drive‬

Room options

About the neighborhood

Ellesmere Port

Woodhey House Hotel places you within a 15-minute drive of popular attractions such as Cheshire Oaks Designer Outlet and Chester Zoo. This 75-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and an indoor pool.

What's nearby

  • The Wirral Country Park - 5 min drive - 1.9 miles
  • Rivacre Country Park - 6 min drive - 2.5 miles
  • Burton Mere Wetlands - 6 min drive - 3.9 miles
  • Hooton Park Circuit - 6 min drive - 3.4 miles
  • Cheshire Oaks Designer Outlet - 10 min drive - 6.3 miles

Getting around

  • Little Sutton Station - 18 min walk
  • John Lennon Airport (LPL) - 41 min drive

Restaurants

  • ‪The Crafty Tavern Limited - ‬15 min walk
  • ‪The Chimneys - ‬2 min drive
  • ‪The Cheshire Yeoman - ‬8 min walk
  • ‪The Wheatsheaf - ‬6 min drive
  • ‪Tudor Rose - ‬3 min drive

About this property

Woodhey House Hotel

Woodhey House Hotel features an indoor pool, an outdoor pool, and a gym. Onsite parking is available for a fee. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include a sauna, free WiFi in public areas, and meeting rooms.
Guests can expect WiFi and plasma TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include electric kettles, safes, and phones.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club and a sauna.

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 13.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • WOODHEY RESTAURANT
  • WOODIS

Things to do

  • Health club
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 4,768 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1960
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 20 per pet, per stay
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 13.95 per person
  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: GBP 20 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Chester North Woodhey House
Mercure Chester North Woodhey House Ellesmere Port
Mercure Chester North Woodhey House Hotel
Mercure Chester North Woodhey House Hotel Ellesmere Port
Mercure Woodhey
Woodhey House Hotel Hotel
Woodhey House Hotel Ellesmere Port
Woodhey House Hotel Hotel Ellesmere Port
Mercure Chester North Woodhey House Hotel

Frequently asked questions

What is there to do around Woodhey House Hotel?

This hotel is located in Ellesmere Port, close to Cheshire Oaks Designer Outlet and Chester Zoo. You'll also find Eastham Country Park and Stanney Woods within a short drive.

Will I be able to park at Woodhey House Hotel?

Yes, uncovered parking is available for a surcharge.

Does Woodhey House Hotel feature a casino on the premises?

No, Woodhey House Hotel doesn't have a casino.

Will I find an indoor pool at Woodhey House Hotel?

Yes, this hotel has an indoor pool along with an outdoor pool. Guests have pool access between 7:00 AM and 9:00 PM.

Is Woodhey House Hotel a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Are there hot tubs at Woodhey House Hotel?

No, but this hotel does have a sauna.

Does Woodhey House Hotel have a restaurant with a breakfast menu?

Yes, Woodhey House Hotel serves buffet breakfast for a surcharge each morning at WOODHEY RESTAURANT.

Will Woodhey House Hotel allow pets to stay for free?

Although they can't stay for free, pets are welcome at Woodhey House Hotel for a fee of GBP 20 per pet, per stay.

Are there connecting rooms at Woodhey House Hotel?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Woodhey House Hotel?

The closest major airport to Woodhey House Hotel is John Lennon Airport (LPL), which is 26.7 mi away (41 minutes by car). Another top airport is Chester (CEG-Hawarden), which is located 14.5 mi away (33-minute drive).

Can I book a room with a balcony at Woodhey House Hotel?

No, there aren't any guestrooms with balconies at Woodhey House Hotel.

Woodhey House Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 68 out of 379 reviews
Rating 8 - Good. 122 out of 379 reviews
Rating 6 - Okay. 95 out of 379 reviews
Rating 4 - Poor. 61 out of 379 reviews
Rating 2 - Terrible. 33 out of 379 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Verified traveler

Liked: Amenities
Disliked: Staff & service
Nothing really jumps out at me about the property
Stayed 3 nights in Mar 2020
Verified

4/10 Poor

Dave

Disliked: Property conditions & facilities, room comfort

Honest review

The staff worked hard as there weren’t enough of them, radiators not working in room 236 (complained first night nothing changed) and no hot water from shower, several people sent there food back to the kitchen from the restaurant. Front of house in restaurant greeted people saying “sit anywhere bruv” This stay reminded me of Faulty towers.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Clean hotel just needs updating in the rooms
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Functional, lacking atmosphere

Not the place for a romantic weekend, but functional and pretty good if you have a dog.
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Good location. Friendly staff on reception. Fire alarm rung at breakfast and staff should have come out of kitchen to offer guidance. Breakfast cold and limited choice
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a very fancy atmosphere without making me feel completely out of place. we had a room on the corner of the building and had two windows, it was lovely.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Avnish

Liked: Staff & service, room comfort

Mediocre hotel, great location

Room we had was not great, looks like rooms need to be renovated, We were upgrade to a suite which was only better in size 2 plug sockets for the room of which 1 was used for the kettle
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Verified traveler

Comfortable room but luke warm food

Everything was fine apart from the temperature of the food. I phoned to order my food and said I would like it in my room and I would collect it. When I went downstairs it was just open on a tray with no cover in reception. I felt it and it was just warm. I asked for a cover but they were unable to find a lid or a piece of foil to cover it with so I had to walk to the lift to 2nd floor and to room 315 I think! The food was barely warm and the carrots and broccoli were hard. Not satisfactory. I thought there was no point in complaining as they didn’t seem to care. I shall not be eating there again.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, nice big hotel and car park, comfortable room, breakfasts was superb
Stayed 1 night in Feb 2020
Verified

8/10 Good

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel actually a hidden gem. The staff are amazing too!! From Michaela and the other lady in reception to Mark the barman and the guy at breakfast all so helpful and a true asset to this hotel. Lovely pool area and a great steam room and sauna too. The changing rooms do need a bit of tlc but my only gripe. Room was quite large with really nice bedding and fittings. Large bathroom with a great shower too. The staff can’t do enough for you at this hotel and we will definitely return again and again. Breakfast was amazing with plenty of choice and again a nice young man who was friendly and helpful. See you soon mercure chester North!! Thanks :)
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible stay

I stayed in your hotel by myself Friday the 31st of January 2020. , booked in about 4.30 pm ish and got settled in nicely , I went down to the bar for a couple of hour which was fine then went to bed around 9 pm ish and went to sleep , I was woken by a strange women in my room stood next to my wallet and car keys looking rather shifty ? I asked her what she was doing she replied oops sorry wrong person ? I asked how she got into my room she said down stairs had issued a key ? How could this happen she didn’t know my name and definitely didn’t look like me ? I asked her for the key in which she gave it to me and left quite quickly , I rang down stairs with no answer , I looked my door again and stuck a chair behind it , I didn’t sleep at all that night for this reason , she was stood next to my wallet n car keys and there was obviously something on her mind like sterling them , my car is a brand new Mercedes AMG too , I left at 8 am the following morning in which I asked for management to complain , no management was in ? The gent I spoke to on your desk was called Jacob in which he said he would get management to ring me and here we are on Monday after chasing them every day and 3 times today talking to one of your staff members called michkala in which she said there not in while 10 am and would ask them to call me straight away ? No body had called ? Rang back twice and been told they are buisy ? Oh and on the way home on Saturday Jacob rang me in which he said he had just
Stayed 1 night in Jan 2020
Verified

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable well placed good staff only down side was the bar was closed and no food on for the night ! Dogs made very welcome!
Stayed 1 night in Jan 2020
Verified

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Its was central for visiting local attractions . Chester zoo was close and local shopping was great along with great selections of restaurants
Stayed 2 nights in Jan 2020
Verified

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities, room comfort
There was an 18 birthday party at the hotel. It was like a rave, the noise was so loud you could hear it all over the
Stayed 1 night in Jan 2020
Verified

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities, room comfort

The breakfast was very disappointing.

The room was tidy and clean but overly hot. It was a long time before the temperature dropped sufficiently after turning down the radiator. The breakfast was buffet in style; inadequately cooked sausages, overcooked tomatoes, overcooked fried eggs.
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Well the room was clean but there was just a Net that had a hole in it, & it hadn’t been hemmed or ironed at the window It just looked like a bit of rag The bathe had rust marks around the overflow that just looked liked poo It was reported
Stayed 4 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked 3 double rooms. Excellent check in and service. Very clean although rooms a bit dated. One of the rooms had no hot water in the morning which resulted in one couple having cool/cold showers
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Tina

Liked: Cleanliness, staff & service
Disliked: Room comfort

Not up to the standard I’d expect from this chain

The bed was not comfortable, the pillows were too soft. The sink in the bathroom had a crack in it and the wall could do with a lick of paint
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and accessable

Quiet and clean excellent service food was well prepared and very good. Accessible to all major routes Manchester Liverpool North Wales.Nice
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent weekend from the moment we arrived

Hard to fault. Checked in at 10pm by Michaela who was just as I expect from a receptionist - cheerfully friendly, polite and efficient. Really set the tone for the weekend! Room was large, airy and spacious. A few scuff marks on walls and bathroom door but nothing to detract from overall satisfaction. Bed was large and comfortable. Good choice of cooked or continental breakfast and varied and good choice of bar snacks at lunch. Did not experience restaurant. Onky begative might be bar service. Staff varied, seemed to be seconded from other duties with differing levels of experience or ability and sometimes had to be 'tracked down'. Stock level of some items may be too low - a customer requiring replacement Baileys after being served with a dirty glass was told "we have no more Baileys" and this was still the situation 24 hrs later! Although we would think this currently popular drink would be well-stocked, the situation in no way detracted from our stay since the bar is not the main focus of our visit!
Stayed 2 nights in Dec 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Have stayed before at this hotel rooms are good every time had a shower there was a puddle of water on bathroom floor also they closed road to hotel at night and roadworks kept me awake also was hard to get back to hotel with road closed
Stayed 2 nights in Dec 2019
Verified

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities

disappointing birthday surprise

This was a weekend booked for my partners birthday and I was dissapointed and also embarrassed with the booking. It appeared that I must have booked a very cheap hotel so didn’t have the impact I wanted it to. Rooms in very poor condition holes in the carpet and the chair arms black instead of being able to see the pattern this was because of the cleanliness and wear. The breakfast was terrible and probably the worst I have had. Instead of this being a birthday celebration in actually made us fall out because it wasn’t the present and surprise expected. We have stayed at various mercure hotels that have been excellent so very very disappointed.
Stayed 2 nights in Dec 2019
Verified

2/10 Terrible

David Evans

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay far away from this place

Horrible stay and service they give my room to me and other person that storm in my room in the same time I was walking in the shower. Big concern about safety, In the room heating was not working and shower could water. Stuff rude and arrogant, I not advice to stay in here.
Stayed 2 nights in Dec 2019
Verified

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities

Don't stay here.

Would not recommend this hotel. Our room was grubby, dirty walls flake paint work, sons room had a bath with holes in rusty top, when complained and given another room it was as grubby as ours. When asked reception to order us a taxi to go out he didn’t want to said walk it will only take 15 mins, this on a rainy night. Only when my wife asked if the route was well lit, that the barman said don’t walk there has been incidents in the area,we looked this up and found them to be knife crime. We went out in our car and it took about 10 minutes, so a lot more walking. So disappointed we didn’t even bother staying for breakfast. All this after being told on arrival that we had only booked one room when my receipt said two rooms and when we got the hotel's paper work it clearly said room one of two.
Stayed 1 night in Nov 2019