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Extended Stay America - El Paso - Airport

2.5 out of 5.0

Recent guest reviews

it was relay awesome spending time with my family watching the planes landing.

My flight was later that evening and the manager allowed me to stay in my room until it was time for me to leave.I was so happy because I didn't want to be at the airport all day..I gave him a hug for the customer service.

I should have paid better attention to the hotels rating and remembered pictures are deceiving. The room was very worn and smelled of strong deodorizer, rather than smelling clean. The hint of old cigarette smoke and deodorizer hit you as you entered the room. The bedding had several hairs on the mattress, so we ended up sleeping on top of the covers with towels over the pillows. This ended up being a necessity anyway, because the cooling unit wouldn't function properly, coming on every hour and half or two, then staying on only about 5 minutes. The room was hot, stuffy and stale. There was also old food in the sink in the kitchenette and the faucet leaked non-stop ALL NIGHT LONG. There was no luggage rack, so we had to utilize the table, taking up any flat surface space we could find. After traveling all day and being exhausted, we were looking forward to sleeping for the night, but that didn't happen at all. The only positive was the nice desk clerks. My daughter misinterpreted the office hours and didn't realize we could still call after 11:00 a.m. to correct issues. Not sure they could have done much more than change the sheets and clean out the sink though.

Stayed here because it came up as basically the lowest priced hotel near the airport. Approximately 1 mile away. I rented a car...so not sure if they have van service to the airport or not. I only stayed overnight, and this hotel is set up for extended stay, but it was fine. It had a full small kitchen if you need to stay several days. Room was big enough and the bed was fine. The only complaint I had is that the free wifi is very slow, but other than that...would stay again.

My room unfortunately smelled of smoke and wassupposedly a nonsmoking room. I had to spray fabreeze to sleep peacefully.

This hotel wasn't in perfect condition, however, it wasn't unbearable and a great place to stay in comparison to other hotels in the area, this one was the most affordable. I stayed 2 nights for job interviews in the area, I would stay here again. No bed bugs, it had warm/hot water, cooling and heating worked fine, and tv was fine.

Worst hotel. Never will stay anymore. No cleaning.

There were no dishes, cups, flatware, napkins, a coffee maker, nothing in the room. There was no one at the front desk either. I tried calling. And then I tried going there in person. I waited about five minutes before I could here someone in the back. But when I tried to shout for them they just ignored me. Don't stay at this crap hole or anywhere near the airport.

The room was fine for the price. It was convenient to the El Paso Airport. Having a full size refrigerator was great.

This was one of the worst hotels I have ever stayed at there was no free continental breakfast as advertised, no ice maker, no parking, no soap in the room shampoo or anything along that line. The staff was also rude and not polite at all!

The room was very clean and beds are comfortable. Location seemed really safe and there were restaurants and stores within a mile of the hotel. Only issue is that there seemed to be very shady looking people staying there, which was a surprise for how nice the hotel was. Construction didn't bother us, even though we were two floors above it.

Hotel was clean and neat. The bed was stiff but it was a deal for the price I paid

Affordable clean room and the perfect distance from the base , 1.5 drive to white sands ... (Do not expect a fancy room - this is a clean room with limitsed tv choice

I have been staying at this Motel for over 2 years but in the past 6 weeks they went towards Austerity in the Motel Business Model. No Ice Machine, No clock in your room, No Coffee in your room and you have to request Toaster Coffee maker and other Items to cook and this is AN Extended Stay Motel. This Motel chain as a whole will now Suck

My husband and I pulled into the parking lot around 8PM to check in and there were 3 men in the parking lot drinking beer. If I had been alone, I would have been extremely uncomfortable. The receptionist gave us our key card and we unloaded our suitcases to take with us to the 2nd floor. The light by the elevator was not on so it was very dark in that area. When we opened the door to the room, we could tell immediately that it was either still occupied or had not been cleaned yet. We carried our luggage back down and asked for another room. The next room was clean, comfortable, and on the 1st floor. There was no hair dryer available and I did not bring one because they were supposed to supply one. We stayed 3 nights with no other problems.

My boyfriend and I got in from out of town at 11 something at night and the friendly woman in the front office helped us get a room at the best price and as fast as possible . And the next day my boyfriend bought a brand new computer and while bringing in the groceries he left it on the car and and when he we to look for it was he was freaking out I suggest reporting it to the office however the amazing honest friendly and helpful office staff had already seen it and put it in the office for fear of it being stolen ... It's a hotel of angels I swear plus being able to cook dinner in the room Is great (there's a stoveTop) a pot , a pan ,cooking utensils and and a huge fridge. Plus everything is right around the corner or on the street of the hotel.

It's was in a good location very clean the needs could be a little more comfortable but overall it's not a bad place

When I opened the room door a strange smell came across . I procesed to go in I found a flyer on floor, drawers were open. Went to kitchen bcuz freezer door was open. When I stepped on floor I slipped but caught myself on counter. There was water all over the floor. Checked bathroom towels were not organized. Went back to front desk to change rooms. Attendant was great gave me a new room. When I went in looked and smelled much better. So I start looking around and it was good till I got to bathroom, I saw a few hairs on bathtub no big deal right..... Wrong it was disgusting a ball of hair in drain . So I went to notify manager and she said sorry but I can't do much but I'll give you a $20 credit . So I processed to ask for soap bcuz I had none in room and she said," sorry we haven't had soap for almost a month and won't get any till another month but I can give you some shampoo" ..... It was an ugly experience to begin with. Around 12:30am ppl partying two doors down made it worst . I noticed stairways were all full of cigarette buds and trash cans full. It was plain and dirty

The hotel was good. I had to stop there before heading into mexico.

nice surprise; very clean and I could buy food for the fridge and not eat out.

6580 Montana Ave El Paso TX

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Within a short walk of Gene Roddenberry Planetarium, Extended Stay America - El Paso - Airport is within 2 miles (3 km) of Bassett Place. This 120-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. It's near the airport and also close to El Paso Zoo and Cielo Vista Mall.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 120 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Renovated in 2016, Extended Stay America - El Paso - Airport offers free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The front desk has multilingual staff that can help secure valuables, and offer advice about sights and eateries nearby. This smoke-free hotel also has barbecue grills.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - El Paso - Airport

Everyone (11) Couples (5) Business (4) Family (1) Other (4)
5
Everyone

it was relay awesome spending time with my family watching the planes landing.

By on Mar 20, 2018

Review comment responded on Mar 20, 2018

Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. We are even pleased to know you and your family had a great stay with us and enjoyed watching planes from our hotel. It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable experience. Sincerely, Hotel Management

5

had no where to go

Everyone

My flight was later that evening and the manager allowed me to stay in my room until it was time for me to leave.I was so happy because I didn't want to be at the airport all day..I gave him a hug for the customer service.

By , from california on Feb 23, 2018

Review comment responded on Feb 25, 2018

Thank you for choosing Extended Stay America! We work hard to create a comfortable and friendly atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was a pleasure having you as our guest, and we look forward to showing you our hospitality again. Sincerely, Hotel Management

3

would pay the extra money for a clean room

Everyone

I should have paid better attention to the hotels rating and remembered pictures are deceiving. The room was very worn and smelled of strong deodorizer, rather than smelling clean. The hint of old cigarette smoke and deodorizer hit you as you entered the room. The bedding had several hairs on the mattress, so we ended up sleeping on top of the covers with towels over the pillows. This ended up being a necessity anyway, because the cooling unit wouldn't function properly, coming on every hour and half or two, then staying on only about 5 minutes. The room was hot, stuffy and stale. There was also old food in the sink in the kitchenette and the faucet leaked non-stop ALL NIGHT LONG. There was no luggage rack, so we had to utilize the table, taking up any flat surface space we could find. After traveling all day and being exhausted, we were looking forward to sleeping for the night, but that didn't happen at all. The only positive was the nice desk clerks. My daughter misinterpreted the office hours and didn't realize we could still call after 11:00 a.m. to correct issues. Not sure they could have done much more than change the sheets and clean out the sink though.

By on Feb 12, 2018

Review comment responded on Feb 14, 2018

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

4

nice basic place to stay

Everyone

Stayed here because it came up as basically the lowest priced hotel near the airport. Approximately 1 mile away. I rented a car...so not sure if they have van service to the airport or not. I only stayed overnight, and this hotel is set up for extended stay, but it was fine. It had a full small kitchen if you need to stay several days. Room was big enough and the bed was fine. The only complaint I had is that the free wifi is very slow, but other than that...would stay again.

By on Jan 25, 2018

Review comment responded on Jan 26, 2018

It was a pleasure having you as our guest at Extended Stay America. We are delighted to know you liked our airport location and were happy with your well-appointed room. However, we apologize for any inconvenience you had while being here. Thanks for the kind review, and look forward to hosting you again soon. Sincerely, Hotel Management

4
Everyone

My room unfortunately smelled of smoke and wassupposedly a nonsmoking room. I had to spray fabreeze to sleep peacefully.

By on Nov 28, 2017

Review comment responded on Nov 30, 2017

Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management

3

hotel was worth the price

Everyone

This hotel wasn't in perfect condition, however, it wasn't unbearable and a great place to stay in comparison to other hotels in the area, this one was the most affordable. I stayed 2 nights for job interviews in the area, I would stay here again. No bed bugs, it had warm/hot water, cooling and heating worked fine, and tv was fine.

By on Nov 2, 2017

Review comment responded on Nov 5, 2017

Thank you for being our guest. We are happy to know you had a good time here and that you liked the service we offer for the price. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management

1

worst

Everyone

Worst hotel. Never will stay anymore. No cleaning.

By on Oct 7, 2017

Review comment responded on Oct 9, 2017

Thank you for your review. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management

1

felt like i was going to be robbed by other guests

Everyone

There were no dishes, cups, flatware, napkins, a coffee maker, nothing in the room. There was no one at the front desk either. I tried calling. And then I tried going there in person. I waited about five minutes before I could here someone in the back. But when I tried to shout for them they just ignored me. Don't stay at this crap hole or anywhere near the airport.

By , from Tucson, AZ on Aug 25, 2017

Review comment responded on Aug 26, 2017

Dan, thank you for your feedback. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, General Manager

3
Everyone

The room was fine for the price. It was convenient to the El Paso Airport. Having a full size refrigerator was great.

By on Jan 26, 2017

1

horrible! parking is bad, no free breakfast as ad.

Everyone

This was one of the worst hotels I have ever stayed at there was no free continental breakfast as advertised, no ice maker, no parking, no soap in the room shampoo or anything along that line. The staff was also rude and not polite at all!

By , from el paso on Sep 25, 2016