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Hawthorn Suites by Wyndham El Paso Airport

2.5 out of 5.0

Recent guest reviews

We checked in and immediately checked out after finding bed bugs on the beds in our room. My mother found them in her room as well. Hotel staff needs to step it up. This is unacceptable. I wouldn't recommend this hotel to anyone.

Had a good stay. I'm a travel agent and I always stay at this hotel when I'm going on a tour. I love the fact that it has free long term parking and is very close to airport.

Beautiful Hotel. Rooms were clean. Only issue for me was the air conditioner in the room which was very noises. Otherwise, very enjoyable stay.

It was great, friendly staff. Will stay there again.

This hotel is close to the airport and has a free shuttle. There are only two restaraunts within close walking distance. The lobby is nice. The rooms are a little small and tired.

Staff was very friendly. Hotel was very clean. Great location and places to eat nearby within walking distance.

This hotel is convienient for an early morning flight but the beds leave a lot to be desired. Staff was nice and friendly.

There was mold in the bathroom, when room service came to make beds and take towels they didn't grab the trash... it seemed half assed

Great staff, "great full breakfast", and acceptable room. There are two things this hotel needs. A closet space in an area other than the bathroom. The closet is "IN' the bathroom and is hard to access if you're not in the bathroom. The bathroom itself is missing the toilet paper roller and hooks for your towels. There is a lot of wall space that this can be done with. There is no hook or shelve to put anything. A wall that is about 5 feet wide has no hooks or shelves to place your wet towels. Other than the bathroom area, this is a nice place to stay for the price.

Nice, comfortable, friendly staff. Rooms are clean.

Staff was nice, cleaning staff was good. Rooms need new wall paper/paint, beds were a bit hard, room decor outdated.

Called for towels but never got them. Hotel stay was ok. Think you might need better mattresses.

as expected, won't do survey again since have been prompted three times for more information

Got me from the airport, checked me in, my van stayed there untouched. Slep there for the amount of hours I could because of jet lagged which was bad enough,

We had some trouble w air conditioner and a thrown breaker but they moved us to another room very quickly....

If I would change your pillows at Hatthorn Suites by Windham.

This hotel has a great location, right next to the airport, and several nice restaurants to eat at. On arrival we were early but the friendly hotel clerk said our room was ready and were able to check in. Our room was clean with a micro wave and frid included. The breakfast was great with a great choice of foods to eat and well stocked at all times. In the evenings popcorn was provided plus one night a free meal plus desert was offered. They have a good pool and hot tub that was clean and well kept. The Hawthorn Suites By Wyndham El Paso Airport is a great place to stay to relax and to be attended to by a great hotel staff. I would recommend this hotel as a place to stay in El Paso. This is near the airport but it is quiet.

Room was a shabby remodel job. But was clean. We stayed a week and really enjoyed the pool area and nice breakfast area in the morning. Would stay again no question. great area, felt safe there. Two great restaurant chains right in same parking lot

Dirty comforters and sheets. AC not as cold as we set it too. Hot room.

it was a nice comfortable stay. I would stay there again

6789 Boeing Drive El Paso TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Within a short walk of Gene Roddenberry Planetarium, Hawthorn Suites by Wyndham El Paso Airport is within 2 miles (3 km) of Lone Star Golf Course. This 191-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. It's near the airport and also near Cielo Vista Mall and Bassett Place.


Dining

Free hot/cold buffet breakfast is offered each morning.


Rooms

Hawthorn Suites by Wyndham El Paso Airport's 191 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Other standard amenities include hair dryers, phones, and ironing boards.


Property features

Guests of Hawthorn Suites by Wyndham El Paso Airport have access to an outdoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, 5 meeting rooms, and conference space.

Room options

Standard Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Hawthorn Suites by Wyndham El Paso Airport

Everyone (21) Business (43) Couples (38) Family (49) Other (14) Friends (8)
2

don't stay here!!!

Everyone

We checked in and immediately checked out after finding bed bugs on the beds in our room. My mother found them in her room as well. Hotel staff needs to step it up. This is unacceptable. I wouldn't recommend this hotel to anyone.

By on Oct 2, 2017

Review comment responded on Oct 6, 2017

The immediate response to your concern was delivered by the staff and swift attention was paid to this room. Our sincere apologies that this happened as we strive to keep all rooms free of any problems such as these. The hotel follows a strict guideline for pest control and have passed monthly inspections as mandated. I was pleased that we spoke to one another on the phone. Again, my apologies.

4

nice hotel close to airport, good breakfast.

Everyone

Had a good stay. I'm a travel agent and I always stay at this hotel when I'm going on a tour. I love the fact that it has free long term parking and is very close to airport.

By , from New Mexico on Sep 30, 2017

Review comment responded on Oct 6, 2017

Happy to hear that all was favorable and that the location was desirable for you. We appreciate your business.

4
Everyone

Beautiful Hotel. Rooms were clean. Only issue for me was the air conditioner in the room which was very noises. Otherwise, very enjoyable stay.

By , from kentucky on Sep 12, 2017

Review comment responded on Oct 12, 2017

Thank you, we so appreciate your positive comments and your business. Please come again.

5
Everyone

It was great, friendly staff. Will stay there again.

By on Aug 29, 2017

4

airport hotel

Everyone

This hotel is close to the airport and has a free shuttle. There are only two restaraunts within close walking distance. The lobby is nice. The rooms are a little small and tired.

By , from F on May 5, 2017

Review comment responded on Jun 15, 2017

Thank you for your business, we look forward to your return.

5
Everyone

Staff was very friendly. Hotel was very clean. Great location and places to eat nearby within walking distance.

By on Mar 22, 2017

Review comment responded on Mar 24, 2017

Thank you for your review, we appreciate your business and look forward to your return.

4

close to the airport

Everyone

This hotel is convienient for an early morning flight but the beds leave a lot to be desired. Staff was nice and friendly.

By , from b on Feb 17, 2017

Review comment responded on Feb 21, 2017

Thank you for the review. Upgrades are ongoing and we appreciate your review. Happy to hear that staff was accommodating. Thank you again.

3
Everyone

There was mold in the bathroom, when room service came to make beds and take towels they didn't grab the trash... it seemed half assed

By on Jan 13, 2017

4

clean and centrally located...

Everyone
Bare wall with nothing.  Toilet paper holder is missing.  A couple of shelves or hooks would be nice in this large space. Closet in the bathroom area and the only hook is that loop on the door which is for one towel

Great staff, "great full breakfast", and acceptable room. There are two things this hotel needs. A closet space in an area other than the bathroom. The closet is "IN' the bathroom and is hard to access if you're not in the bathroom. The bathroom itself is missing the toilet paper roller and hooks for your towels. There is a lot of wall space that this can be done with. There is no hook or shelve to put anything. A wall that is about 5 feet wide has no hooks or shelves to place your wet towels. Other than the bathroom area, this is a nice place to stay for the price.

By , from Phoenix, Az. on Dec 28, 2016

4
Everyone

Nice, comfortable, friendly staff. Rooms are clean.

By on Dec 26, 2016