El Mogote Hiking Trail Vacation Packages

Don’t go to this resort it’s the worst to check in it took me 3 hours to check out 1 hour the tower are old and dirty the rooms are garbage everything is far the drinks are not national oh bad

Terrible experience!Nothing speaks Presidential Or VIP! This place lacks entertainment,internet(worst wifi ever), food selection and customer service when it comes to accommodating! We had an emergency in the kids room due to a big water leak and were told they be moved to a 1st floor in building were we were by 3:30pm. When I went they had a room ready in total opposite side and far from us. So i was told to go back later so they could accomodate in our building. It was 5:27pm and they had another excuse and that a new room in our building and 1st floor was free but was being cleaned. I got upset and left to my room and requested later the manager who came with another story that they had the room ready but in the 2nd floor. Lies after lies! She was non sympathetic to the situation nor went out her way to accommodate the situation. Not even offer a credit nor apology when it was her staff's mistake! She will accommodate english only speaking people! I requested a higher up manager and she said no one was available. Next day no other manager came and apologized. This place has the wrong name! Only friendly people are Eddy at bar and other bar staff, Felix Sanchez and Aneudy at bell boys and Jennifer in restaurant reservations. But that manager lady sucks! And reception people are friendly but are lost! They do nothing to accomodate your requests. I do recall a rep she has curly hair and light eyes who did make one accomodation. Other than that this place sucks!

you don’t get what is being advertised by the resort,you are not entitled to any of the good restaurants unless you are staying more then 3 days or have privilege wristband, & the buffet only serves average food , they make mainly Dominicans foods, and for you to get from one place to the other is a mission. there is a snack bar by the beach were they makes two burgers out of one beef pattie by cutting the beef pattie in to two and puting only one haft in to each burger. my room in particular neede a little maintenance on a few things