DoubleTree by Hilton Hotel West Edmonton3.5 out of 5.0
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Recent guest reviews
Quick check in and out. Warm delicious cookie. Friendly staff and clean environment.
There is no control, concerning the room entrance.
While the hotel seems a bit understaffed (long waits if you call the front desk or are waiting for something at the front desk) but the staff was very helpful and a pleasure to work with. Our room was in an extension in the back of the hotel It was a very long walk and the room itself was very dark even with all the lights turned on and the curtains opened- not intolerable but a pain if you are in the middle of a book. They have really good food, great shows, and solid trade center & and gym. The bad side being when the shows are running there is really limited guess parking - If I was to do another expo I would look for a different hotel
location was perfect if you want to do stuff at the West Edmonton Mall - only minutes away and several restaurants in the area, plus a grocery store very close by -- However, the hotel needs updating --Although it is a non-smoking hotel, it still has the remnants of a smoking hotel. Carpets and curtains in rooms definitely need updating to rid the scent -- Also the housekeeping was poor -- a half-eaten chocolate bar and a car toy was barely under my bed (near the night table) for the entire 4 nights we stayed there. I did not report it because I wanted to see if the housekeeping staff would pick it up. They did not, so I mentioned it when I was checking out. I would recommend this hotel only if they got rid of the smoke scent.
Don't ever try to book a room in this hotel, when we first got there the recipient made a mistake and accommodated us in a wrong room, we booked the deluxe suite, but the recipients accommodated us in deluxe king, we had to come all the way down to lobby and mentioned to them and then after she took about half an hour she give us the new room key... Don't recommend this hotel to anyone.....
When I booked with [...] I selected 4 star and above. When we arrived they had us in the "Inn" which I would consider a -2. My family and I refused to stay in that room and were upgraded to one of the "Suites" which was OK I'd give it a 3-star. However, we had to pay and additional $30/night; which I disagree with because we paid for a 4-star room at a rate of $76/night and now had to pay more to get it.The hot buffet breakfast was included with the upgraded suite was good with lots of options. Also, the staff was very friendly and helpful.
We stayed in the old tower and the rooms really needed some upgrades, we had no hot water in the sink shower O.K had hot water would not class this as a4 star hotel no pool has a good theatre in hotel ( dinner theatre) staff were friendly
The first room we were given had a bit of a smokey smell but we were able to switch rooms without a problem. The rooms were clean and the AC was wonderful since we had hot weather while we were there. We had the breakfast buffet at the Botanica Restaurant and it was very good. The only negative thing was that the swimming pool is quite far from the hotel rooms in an adjoined building. It would have been nice to have it closer. The hotel was close to West Edmonton Mall. We had a great stay for a great price!
The room was very old and dark. Noisy air conditioner ran all night just to keep room at 69. Elevator was a joke. The lobby looked to be from the 1940's. Room was a little better but not much. Desk personel were friendly. Never ate in the coffee shop and never saw anyone else eating there. The pool was in another building and not at all kid friendly. Location in the industrial part of town. Strip place right across the street. Could not walk anywhere. Would never stay here again.
This is a good hotel, but its grown more then it is staffed, to begin with Orbitz precharged our credit card, which is fine until the hotel uses your credit card to preauth a damage deposit amount then double charges the room... then they place you in a nice room until about 3 in the morning when everyone leaves the busy bar and starts partying in the parking lot, (which staff would not clear)...then they have the room so hot you need to ask for a fan to cool you off, then the next nite its soo cold you walk around at 1am to find a broken window with a cold draft coming through, then on the last day of your visit the staff quietly slip a bill in the amount of your hotel stay that needs to be paid at check out under your door...what a hassel, if they were more organized this would have been a 4star hotel and only if they assigned a room away from the bar...otherwise clean rooms within 5mins drive to West Ed Mall...and lots of restaurants close by. Also if you wanted to go for a swim you have to walk 10-15mins through the hotel to get to the pool area.
They say that they are a 4 star hotel. This is not a 4 star hotel. I have stayed at better 1 star hotels. Room was dirty from previous occupant. used glasswear, pizza box with pizza still in it and the garbage cans were still full!! Carpet had stains and cigarette burns. I kept my socks on the 2 days I was there. I felt dirty and was glad to get out!! The best part of the hotel was the front desk help. Thats is it. Do not stay here! I would like my money back!!
The Mayfield Inn was an excellent all-around hotel. They seemed to be able to accomodate everyone from families to business travellers. The food was outstanding, the housekeeping staff was very accomodating, the rooms were extremely comfortable and it was a very enjoyable experience.