2/10 Terrible
Brigid D., Boston
12 sept. 2021
Le gustó: Limpieza
Asked property owner if the AC could be repaired…she reported me as a trespasser to the police
I’ve been traveling for 20 years and never encountered anything like this.
We selected this property for its location and the central air conditioning, as I have 3 little kids and like to keep the property secure at night with the windows shut. We let Tara, the property manager, know the air conditioning was broken on our 1st full day at the property. On our 2nd day, around lunchtime, I asked by text if they’d had any success in contacting a repairman. Tara surprisingly replied that AC for the property was ‘clearly not necessary’ and subsequently abruptly cancelled the reservation mid-stay, which was not what I requested or desired in the middle of my son’s birthday weekend!
Prior to this there was 1 phone call and 2 casual texts about getting the house cooler over an 18 hour period from me, which I thought was pretty normal/reasonable for a customer who paid a premium for an air conditioned house.
We were at the beach when she apparently sent the app message to “vacate the property” with no specified timeline.
Shortly after we returned from the beach for the day, she suddenly appeared in the living room—she had let herself into the house unannounced. She immediately began stating that I had been “converted to a trespasser” in front of my children while standing in the living room. She then stormed out of the house and called the police. I was in total shock. The officers who came were very patient and understanding—they categorized this as a civil matter and we agreed that it would be best and safest for all to stay at a hotel down the street. My son has been asking me all day why the police came to see Mom and Dad! We had to hurriedly throw everything in the car and find somewhere to go for our final night in the area.
Brigid D.
Se hospedó 3 noches en septiembre de 2021