The Grand Hotel Eastbourne5.0 out of 5.0
Recent guest reviews
This is the 2nd time we have stayed at the Grand. We were so excited as it's a really lovely old hotel with fabulous staff and it's like stepping into an Agatha Christie play. We booked a junior suite the 1st visit but as we were out at the theatre for most of the evening, on this occasion, we booked their deluxe room. Beware future guests of booking room 16 or any rooms near that one as this is near the main function room. The Grand is a luxury hotel, therefore the cost to stay is quite pricey and the least you would expect in a hotel of this standard, is a good nights sleep! We always thought it was worth paying the price of a room at The Grand but this visit was truly disappointing. There was a function going on in the evening and when we returned to our room, the music boomed away until midnight. We thought that was bad enough but the clearing up of the venue continued until 1am in the morning with banging, crashing, people running up and down metal steps outside ( that's what it sounded like ) it really was awful and not being able to sleep was not what I'd paid my hard earned money for. Such a shame and most disappointing. Perhaps guests attending Weddings/ parties could be allocated rooms near the venue room in future and not allow couples like us to endure such a poor nights sleep.
Visited Sunday 11th of February 2018. I visit venues in and around the south coast for afternoon tea a fair amount,and my mother used to have her own cupcake and cake business so I think I am a fairly good judge when it comes to afternoon tea/cake. I have been to many venues including Chewton Glen, Reubens At The Palace, Limewood Hotel and Harrods to name a few. Afternoon Tea tends to range in price from around £25 to £35 per head and The Grand Hotel fitted in this bracket. Overall for my review I have decided to give four stars. No one likes a long review so the reasons why are outlined below:- The good points:- 1) friendly front of house 2) beautiful building 3) lovely area at the rear of the entrance hall to enjoy the afternoon tea 4) chef accommodated my request for no egg sandwiches and substituted them for chicken instead with no questions asked 5) lovely tea with a good selection to choose from 6) sandwiches moist and well filled 7) both butter and clotted cream offered with the scones with lovely jam and plenty of all three. 8) that quiche was the best I have ever eaten. It was buttery and delicious. The points I feel need to be worked on and are slightly negative are as follows:- 1) only plain scones given. No fruit. 2) only 4 cakes were presented to us and we were to share between the two of us. This meant that we had to cut them in half or have two each which meant we only got to taste half the amount on offer. In all the venues I have previously taken afternoon tea in I have never had to cut and share cakes and I have always been offered at least 4 cakes to enjoy on my own. I think The Grand were a bit tight on the cake front. 3) the toilets had no hand towels in them. So when I used them between the savoury and sweet course I had to come out with wet hands and dry them on my napkin that I was using for my afternoon tea 4) although beautiful the chairs were old and uncomfortable. The sofas were very low and the arm chairs had seen better days. Although the venue is trying to keep in keeping with the feel of the place the hotel needs to get the balance right between comfort and style. 5) The servers need somone to pay attention to their appearance. One ladys pencil skirt was two tight and short and it didnt look proffesional. Another younger servers hair was put up in a bun in a half hearted fashion. Bits of hair hung out the back and she had clips stuck in and around it. The attention to detail just wasn't there. 6) two families enjoying afternoon tea had their pots of tea mixed up so when the first family started pouring their tea they noticed that it was the incorrect colour. They worked out they the two tables order had been mixed up but this isn't great service. 7) of the 4 cakes offered 3 were pastry based (egg tart, lemon tart and fruit tart). A better balance is needed. Instead of 3 pastry cakes (bearing in mind we also had quiche) other sweet treats could have been offered. For example:- jelly, home made marshmallow, brownie, a cupcake, macaroon or a biscuit. So overall the afternoon tea was nice, but the portions need to be bigger because we all know that the mark up on afternoon tea is huge. For this I expect one cake per person. Tweaks could be made to help push the experience from a 4 to a 5 star. I hope that my comments are taken into account and you find them fair. I think constructive criticism is a good thing as it only makes us get better. Thank you for looking after us last weekend. Emma.
We were married on Wednesday ( Valentine’s Day ). We had dinner and stayed over night. Everything and everyone made it a truly wonderful wedding day for us. The welcome, service, music/band, meals, sauna and swimming and a lovely room with very comfortable bed. Thank you
Everything about The Grand is excellent. Old world service from delightful staff where nothing is too much trouble, the food is fabulous and the rooms are comfy with glorious sea views. The breakfast is exceptional, afternoon tea is a delight and dinner offers a nice choice beautifully cooked and presented. Highly recommended.
Friendly faces on arrival . Lovely room and excellent meal in the garden restaurant. Lovely swimming pool and everyone so helpful. Nothing was too much trouble and a wonderful breakfast after a comfortable nights sleep. There was some renovations happening that did wake us up But not too early.
Took my in-laws to celebrate their diamond wedding anniversary. Could not have been better. Booked the winer warmer break and everything was perfect from provision of accessible room to a magnificat dinner in the garden resturant. Would definately receommend and stay again.
Upon arrival, and throughout our stay we were welcomed and served by the wonderful, attentive staff of The Grand, which encompassed a brilliant atmosphere with a taste of a largely lost age of grandeur and service. Not to be missed
Absolutely fantastic service. The set meal was lovely. Can’t fault the evening, the Garden restaurant is beautifully decorated and the waiters are immaculately dressed, we will be back, a very oiled machine 👍
A stunning hotel with fabulous rooms. We had a great welcome and the tall man was very helpful in bringing the baggage to our room and being very informative, a genuinely nice person. We came here after spending three nights at the London Ritz and tend to spoil our two grandchildren at Half Term with good hotels. My problem is this — we went into the Restaurant at the family end at 7.20pm and the “free kids food” looked disgusting, luke warm and congealed and we said to an employee that the food is appalling and the young lady said “well it has been there since 6pm”. Really, we were on the verge of going moving on. Went into the main dining room for one of waiters to say we did reserve a different table for you actually in the restaurant. Our grandchildren had a couple of strips of dark fried chicken and some soggy chips and were still hungry, so we asked for some more. On the bill was £42 for the children’s food, so much for kids eat free! So, after some discussion and complaint, the charge was removed with a comment that it really should have been charged. That’s it really, a world class hotel with grim and very unhealthy kids food and a confusing policy, so that was our first and last dinner we will ever have in this restaurant.
Very enjoyable long weekend to relax. Weather was not very good, but it did not dampen our spirits we simply enjoyed our time in the lounge enjoying the time relaxing, reading, eating and drinking coffee, tea and the most amazing hot chocolate.
- Walking distance to Eastbourne Pier
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
Located in Eastbourne Seafront within a short walk of Eastbourne Pier, The Grand Hotel Eastbourne is within a mile (2 km) of other popular sights such as Redoubt Fortress and Military Museum. This 152-room, 5-star hotel welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool. It's on the beach and also a short walk from Congress Theatre and Devonshire Park Lawn Tennis Club.
Free full breakfast is served each morning from 7 AM to 10 AM. Enjoy dining at Mirabelle Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
All 152 individually decorated rooms provide coffee makers, free newspapers, and free bottled water. Guests can enjoy free WiFi and satellite TV. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other amenities include safes, phones, and desks.
At The Grand Hotel Eastbourne, guests enjoy a full-service spa, an indoor pool, and an outdoor pool. There's free parking, and an airport shuttle (available 24 hours) for GBP 60.00 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 1920 reviews