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Hotel Haus am Zoo

Hotel in Düsseldorf with a full-service spa

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Apartment Sybelstrasse | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe
Garden
View from property
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Breakfast available
  • Room service
  • Parking available
  • Housekeeping
  • Pet friendly

Explore the area

Map
Sybelstraße 21, Düsseldorf, NW, 40239
  • Konigsallee
    ‪5 min drive‬
  • Rhine Promenade
    ‪5 min drive‬
  • Messe Düsseldorf
    ‪7 min drive‬
  • Düsseldorf (DUS-Düsseldorf Intl.)
    ‪7 min drive‬

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Room options

View all photos for Comfort Double Room, Garden View

Comfort Double Room, Garden View | Garden view

Comfort Double Room, Garden View

8.0 out of 10
Very good
(1 review)
  • 248 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Economy Single Room, Non Smoking, City View

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Economy Single Room, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • 183 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Single Room, Garden View

Comfort Single Room, Garden View | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Comfort Single Room, Garden View

  • 183 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Business Single Room

Business Single Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Business Single Room

  • 194 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room

Triple Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Double Room

Double Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Double Room

  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

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About the neighborhood

Düsseldorf

Located in Stadtbezirke 02, Hotel Haus am Zoo is within 2 miles (3 km) of sights such as Hofgarten and Museum Kunstpalast. This 16-room hotel welcomes guests with conveniences like a full-service spa, free in-room WiFi, and coffee/tea in a common area.

What's nearby

  • Konigsallee - 5 min drive - 2.1 miles
  • Rhine Promenade - 5 min drive - 2.3 miles
  • PSD Bank Dome - 6 min drive - 3.2 miles
  • Mitsubishi Electric Hall - 7 min drive - 3.0 miles
  • Messe Düsseldorf - 7 min drive - 3.3 miles

Getting around

  • Hansaplatz Tram Stop - 4 min walk
  • Gothaer Straße Ratingen Bus Stop - 7 min drive
  • Düsseldorf Intl. Airport (DUS) - 16 min drive

Restaurants

  • ‪Trattoria Zucchero - ‬8 min walk
  • ‪Il Disperato - ‬12 min walk
  • ‪Eiscafé Talamini - ‬13 min walk
  • ‪Gyros ALA Greek - ‬13 min walk
  • ‪Ermis Döner Place - ‬10 min walk

About this property

Hotel Haus am Zoo

Hotel in Düsseldorf with a full-service spa
Guests of Hotel Haus am Zoo enjoy features like a full-service spa, free WiFi in public areas, and conference space. Self parking is offered for EUR 12.00 per night. The front desk has multilingual staff that can help with luggage storage, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a business center, coffee/tea in a common area, and a computer station.
Guests can expect free WiFi and 32-inch TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. Free newspapers, safes, and phones are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (EUR 12 per night)
  • Secured, covered extended parking on site (EUR 12 per night)
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 15 per person
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Children's games
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 323 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1984
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for EUR 10 per pet, per night (maximum EUR 25 per stay)
  • 1 total pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 21 nights. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Covered self parking fee: EUR 12.00 per night
  • Covered extended parking fee: EUR 12 per night
  • Pet fee: EUR 10 per pet, per night (maximum EUR 25 per stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-11:30 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? For a fee, this property offers self parking, along with extended parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Parking has height restrictions.

Property is also known as

Haus am Zoo
Haus am Zoo Duesseldorf
Hotel Haus am Zoo
Hotel Haus am Zoo Duesseldorf
Hotel Haus am Zoo Düsseldorf
Haus am Zoo Düsseldorf
Haus am Zoo
Hotel Hotel Haus am Zoo Düsseldorf
Düsseldorf Hotel Haus am Zoo Hotel
Hotel Hotel Haus am Zoo
Hotel Haus am Zoo Hotel
Hotel Haus am Zoo Düsseldorf
Hotel Haus am Zoo Hotel Düsseldorf

Frequently asked questions

Are free cancellation options available at Hotel Haus am Zoo?

Hotel Haus am Zoo provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

What is there to do near Hotel Haus am Zoo?

This hotel is situated in Stadtbezirke 02, close to Konigsallee, Rhine Promenade, and Mitsubishi Electric Hall. You'll also find Merkur Spiel-Arena and Museum Kunstpalast within a short drive.

Is there parking available at Hotel Haus am Zoo?

Yes, secured parking is offered for EUR 12.00 per night. Though parking is available on request, electric car charging is also available.

Is a spa located at Hotel Haus am Zoo?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Hotel Haus am Zoo feature a casino?

No, Hotel Haus am Zoo doesn't have a casino.

Is there an indoor pool at Hotel Haus am Zoo?

No, there is no indoor pool at this hotel.

Is Hotel Haus am Zoo good for couples?

Couples staying at this hotel will appreciate amenities like a down comforter and slippers as well as a full-service spa.

Are there hot tubs at Hotel Haus am Zoo?

No, but guests can enjoy a sauna at this hotel.

Does Hotel Haus am Zoo feature a restaurant that includes a breakfast menu?

Yes, Hotel Haus am Zoo serves buffet breakfast each morning for a surcharge from its snack bar.

Does Hotel Haus am Zoo allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hotel Haus am Zoo for a fee of EUR 10 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Hotel Haus am Zoo?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Haus am Zoo?

The closest major airport to Hotel Haus am Zoo is Düsseldorf Intl. Airport (DUS), which is 6.1 mi away (16 minutes by car). Another top airport is Cologne - Bonn Airport (CGN), which is around 28.4 mi away.

Are there rooms with balconies at Hotel Haus am Zoo?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy garden or city views.

Hotel Haus am Zoo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 52 out of 83 reviews
Rating 8 - Good. 21 out of 83 reviews
Rating 6 - Okay. 6 out of 83 reviews
Rating 4 - Poor. 2 out of 83 reviews
Rating 2 - Terrible. 2 out of 83 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Guy

Had to leave balcony door open and unlocked to cool room.
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No climate control, small rooms.
Stayed 2 nights in May 2023

10/10 Excellent

ANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect choice!

We stayed for a family reunion with my nephew and grandniece. It was perfect as it was such a hot day and the lovely secluded outdoor pool was great. The staff were very attentive and interested in our little party. Great location and quiet. Only a few minutes walk to the tram for the city and free pass supplied by the hotel. Zoo park is just a few minutes walk away with playpark and walks. Balcony room was great and loved the walk in shower. Everything fresh and clean .
Stayed 3 nights in Aug 2022

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the personal touch and helpfulness.
Stayed 7 nights in Sep 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel!

Comfortable hotel. Great for a quick, one night stay.
Stayed 1 night in Jun 2021

8/10 Good

Brendon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

8/10 Good

Brendon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2019

6/10 Okay

mehran

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 5 nights in May 2019

2/10 Terrible

Reina, Syracuse, NU

Nothing like you described in the web. It was far away from the hotel apartment smell like it was not used in years stale cigarette smoke. I has to crossed 2 mayor hight roads. I did not stayed there, i moved to a different Hotel. I need a refund.
Stayed 9 nights in Apr 2019

10/10 Excellent

Adoración

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and big rooms- nice and helpful staff-
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

Would not recommend based on my experience

Disappointed in location; however, the hotel issued a free public transport ticket for duration of the stay. Suite was outside behind the main building. They did not help my 70 year old mother or young child get the suitcases up the tile stairs. So, I had to make many trips with the suitcases. The pool was cold, unclean, and we didn't feel comfortable to use it. The room itself was comfortable and pleasing. It was air conditioned but we could not control the temperature in the room. It was controlled by hotel staff. The staffs English was limited and most were unfriendly and impatient.
Stayed 3 nights in Jul 2017

10/10 Excellent

erling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can not complain

8/10 Good

KAREN, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family with dog.

After a long drive we had a warm welcome - were told where we could walk our dog, offered cold drinks from the fridge. Room very comfortable, nice balcony. Fabulous breakfast - thank you!

10/10 Excellent

Richard, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip.

We used this hotel to meet our son who is spending a year in Germany as part of his university degree.The hotel and staff were welcoming and friendly.Breakfast was very good and they also provided us with free tram and bus tickets for our stay.All in all we really enjoyed our stay and would highly recommend it.

10/10 Excellent

lloyd, utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quite neighborhood hotel

We arrived early, the owner made immediate accommodation for us in a room that more than met our needs.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved staying at Haus Am Zoo. It was very relaxing and friendly. It was away from the busy city but very accessible by tram. The hotel gave us a free pass for all of the various forms of transportation so we had fun exploring the trams and metros. Breakfast was out of this world. They have a lovely restaurant with view of an outstanding backyard, pool and spa (although we didn't use them). Next time I would ask for a room facing the back but the front room was very pleasant also. If someone has children, there is a delightful new park at the end of the block that was delightful.

10/10 Excellent

Helen, Winchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Haus am Zoo, Dusseldorf - ideal for families

We chose this hotel because it was one of the few in Dusseldorf to offer a family room suitable for 2 adults and 2 children. We booked an apartment at the hotel, which was housed in a building a few doors down from the main hotel building. It was a garden apartment with a small terrace and opening onto the hotel garden. The apartment was very well equipped, with a small kitchen (including a fridge, oven and electric hob, and coffee maker), a good sized bathroom with a bath and separate shower, and a large lounge / bedroom with sofa and armchair, a king-size bed and another double bed. The room was part divided with a wardrobe, allowing the children to sleep and us to sit up and talk / watch tv with the lights on! The hotel breakfast was very good, a typical German breakfast with lots of choice. The main hotel building was nice, the staff extremely helpful and the garden lovely. All the rooms were very clean throughout our stay. The hotel is very close to a tram stop and S-Bahn station with good connections for the main station and the Altstadt.

8/10 Good

Roumen, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities

Very neat and comfortable hotel, will recommend to everybody

Excellent condition, clean and cozy looking. Quiet neighborhood and streets, neat hotel backyard where in the summer one can have nice time relaxing and even use an outdoor pool. The hotel service was excellent, the breakfast nutritious and the staff friendly. The price for the room in October was reasonable and the location of the hotel convinient. Drawbacks: I did not see an air conditioning in the room, but could be possible central. No Wi-Fi although one could use an wired internet in the lobby for free.

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Schnarchender Nachbar Laute Straße Minizimmer Dusche mit Duschvorhang Schwarzschimmel in Dusche
Stayed 2 nights in Mar 2025

8/10 Good

Elke

Liked: Cleanliness, staff & service, property conditions & facilities
Angenehme Atmosphäre, gutes Frühstücksbuffet, ruhig
Stayed 1 night in Nov 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024