2/10 Terrible
Ana
Traveled with family
Feb 4, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AVOID AT ALL COSTS!!!
Paid extra for a better and quieter room. I checked in and was given my room keys. When I opened the room door, to my dismay, the room was not ready or even clean (old bedding in the bed and old bags of food and empty bottles on the floor). As I had just travelled for 6 hours, I settled for a small room to store my bags before popping out. At the time this second room was offered to me I was told that this alternative room I was being offered was “exactly the same as the other one” I paid £160 for 2 nights. To add insult to injury, when I came back 3 hours later, I realised that the room I had actually paid for was cleaned and rented out to someone else. There was absolutely no offer from the staff to either give me money back or to move me in to the room I had paid for, after it had been cleaned. They simply rented it out to someone else. The first night I could not sleep as there were doors banging and very high noise levels. This was made worse due to the location of the alternative room I was staying in. During the last evening of my stay the curtain rail just fell of the ceiling, leaving the room window completely uncovered. I ended up leaving at 2 am and travelling home early with no sleep for almost 48 hours as I could not take it anymore.
Ana
Stayed 2 nights in Feb 2024