We've stayed here three times in the past six weeks, but not again. Several other hotels in Durango have started back the free breakfast, not BW. They also haven't started back the evening happy hour. Every restaurant in town has figured out how to serve a drink during covid, not BW. But have they decreased their rates due to the curtailed services, no. Every question was answered with either "can't do that because of covid" or "oh, you made your reservation through a third party, sorry". Too many hotels in Durango to ever stay here again.
Every other hotel had actual breakfast ours chose a grab and go.
Nice property, great location. The grab and go isn’t worth the trip to the lobby, walk a few blocks and get great coffee and food downtown. Parking was close and easy.
Just stayed there for one night. This hotel has great amenities, it is well designed, and made our stay pleasant.
The hot water would run out in the morning leaving luke warm showers. Also, the AC window units do not have the option to keep the fan running while also in heat or cool mode. Keeping the fan on high is very helpful in drowning out the neighbors so I would switch to heat when I woke up cold and turn it back to fan when it cutoff.
Great location in historic downtown. Free bar happy hour every night which Is excellent.
Air Conditioners were extremely noisy had to shut them off during the night.
Vastly overrated; room was 20 years out of date; breakfast was non edible; location was good
Great location to the train. Complimentary happy hour was a nice surprise. The staff was very friendly. Hotel itself is a bit worn and dated. Pool area looked dirty-pool water very cloudy .
Quiet. Things didn’t work and pull out couch did not have bedding. (Which we needed).
Gina as the breakfast hostess was amazing! Property in general is old aneeds to be refreshed. Location is excellent.
Had a great stay! Zach was really friendly at check in. They give you 2 free drinks per person. And the breakfast spread is pretty impressive. Room is clean, shower was nice. I was pleasantly surprised by the entire stay. Will definitely stay here the next time we’re in town.
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The rooms all face the interior of the atrium where the pool is. Children playing loudly in the pool could be heard from the room.
comfortable & quiet. free laundry. walking distance to downtown.
Located in Historic Downtown Durango, Best Western Plus Rio Grande Inn is a short distance from Durango and Silverton Narrow Gauge Railroad. This 102-room hotel welcomes guests with conveniences like an indoor pool, a 24-hour fitness center, and free self parking. It's in the historical district and also a short walk from Henry Strater Theater and Durango Arts Center.
The 102 rooms have an array of amenities, including microwaves, coffee makers, and free local calls. 42-inch flat-screen TVs come with cable channels. Bathrooms have hair dryers and free toiletries. Safes, ironing boards, and desks are also standard.
Built in 2018, the brand new Best Western Plus Rio Grande Inn offers an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking, as well as a free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Other amenities at this hot springs hotel include free WiFi in public areas, a business center, and a computer station.
We've stayed here three times in the past six weeks, but not again. Several other hotels in Durango have started back the free breakfast, not BW. They also haven't started back the evening happy hour. Every restaurant in town has figured out how to serve a drink during covid, not BW. But have they decreased their rates due to the curtailed services, no. Every question was answered with either "can't do that because of covid" or "oh, you made your reservation through a third party, sorry". Too many hotels in Durango to ever stay here again.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Every other hotel had actual breakfast ours chose a grab and go.
Im am truly sorry, I wish we had our hot breakfast up again.
Nice property, great location. The grab and go isn’t worth the trip to the lobby, walk a few blocks and get great coffee and food downtown. Parking was close and easy.
We are glad you enjoyed your stay, and apologize we cant offer a hot breakfast right now. Luckily Durango has no shortage of great food options.
Just stayed there for one night. This hotel has great amenities, it is well designed, and made our stay pleasant.
Thank you for the positive review, we hope to see you next time you are in Durango.
We are happy to hear that you enjoyed a pleasant stay here with us. Thank you.
The hot water would run out in the morning leaving luke warm showers. Also, the AC window units do not have the option to keep the fan running while also in heat or cool mode. Keeping the fan on high is very helpful in drowning out the neighbors so I would switch to heat when I woke up cold and turn it back to fan when it cutoff.
We apologize for not meeting your expectations regarding the hot water and fan issues. We do appreciate you bringing these items to our attention so that we may have our maintenance team inspect for improvements.
Great location in historic downtown. Free bar happy hour every night which Is excellent.
We are happy to hear that you enjoyed a pleasant stay here with us. Thank you.
We are happy to hear that you enjoyed a pleasant stay here with us. Thank you.
Air Conditioners were extremely noisy had to shut them off during the night.
Thank you for letting us know about the A/C.
Thank you for staying with us.