Hawks Cay Resort

4.0 star property
Luxury hotel on the beach, with 5 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Hawks Cay Resort

5 outdoor pools, cabanas (surcharge), pool umbrellas
Creator video
View from room
Premium bedding, in-room safe, laptop workspace, blackout drapes
View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant

Explore the area

View in a map
61 Hawks Cay Blvd, Marathon, FL, 33050
  • Place, Little Conch Key
    ‪3 min drive‬
  • Place, Walkers Island
    ‪4 min drive‬
  • Place, Curry Hammock State Park
    ‪4 min drive‬
  • Airport, Marathon, FL (MTH-Florida Keys Marathon)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Resort King

8.6 out of 10
Excellent
(17 reviews)
  • Resort view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Resort Double Queen

8.2 out of 10
Very good
(25 reviews)
  • Resort view
  • 391 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Pool Cabana King

9.0 out of 10
Wonderful
(2 reviews)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Water View King

8.8 out of 10
Excellent
(13 reviews)
  • Water view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Oasis

8.8 out of 10
Excellent
(6 reviews)
  • 480 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Water View Double Queen

10.0 out of 10
Exceptional
(4 reviews)
  • Water view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Resort King Accessible

8.0 out of 10
Very good
(2 reviews)
  • Resort view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Resort Double Queen Accessible

8.6 out of 10
Excellent
(4 reviews)
  • Resort view
  • 377 sq ft
  • Sleeps 4
  • 2 Queen Beds

Family Accessible Guest Room

8.0 out of 10
Very good
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Twin Bed

Pool Cabana Double Queen

10.0 out of 10
Exceptional
(1 review)
  • 490 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Island Junior Suite

  • Resort view
  • 498 sq ft
  • Sleeps 3
  • 1 King Bed

Resort Double Queen with Sleeper

8.0 out of 10
Very good
(5 reviews)
  • Resort view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

Captain's Suite

  • Water view
  • 961 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Admiral's Suite

  • Water view
  • 1400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

2 Bedroom Premium Villa - Queen/Twins

8.0 out of 10
Very good
(1 review)
  • 780 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

3 Bedroom Premium Villa

  • 1300 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

4 Bedroom Premium Villa

  • 1600 sq ft
  • 4 bedrooms
  • Sleeps 8
  • 1 King Bed, 3 Queen Beds and 2 Twin Beds

4 Bedroom Villa

  • 1600 sq ft
  • 4 bedrooms
  • Sleeps 6
  • 1 King Bed, 3 Queen Beds and 2 Twin Beds

2 Bedroom Single Level Premium Villa - Queen/Twins

  • 780 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Beds

3 Bedroom Villa

  • 1302 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 King Bed

3 Bedroom Premium Home with Pool

  • 1650 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

2 Bedroom Villa - Two Queens

  • 780 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

3 Bedroom Home with Pool

  • 1650 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

3 Bedroom Single Level Premium Villa

  • 1300 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

3 Bedroom Single Level Villa

  • 1302 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

2 Bedroom Villa - Queen/Twins

  • 780 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Sofa Bed, 1 Queen Bed and 2 Twin Beds

2 Bedroom Premium Villa - Two Queens

  • 780 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

4 Bedroom Home with Pool

  • 1636 sq ft
  • 4 bedrooms
  • Sleeps 9
  • 1 King Bed, 3 Queen Beds and 2 Twin Beds

Single Level Villa with 1 Queen and 2 Twin Beds

  • 780 sq ft
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

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About the neighborhood

Marathon

Located 2 mi (3.2 km) from Curry Hammock State Park, Hawks Cay Resort is within a 10-minute drive of other popular attractions like Long Key State Park. This 292-room, 4-star hotel has 5 outdoor pools along with a private beach and a marina.

What's nearby

  • Little Conch Key - 3 min drive - 1.7 miles
  • Walkers Island - 4 min drive - 1.9 miles
  • Curry Hammock State Park - 4 min drive - 2.5 miles
  • Keys Cable Park - 5 min drive - 2.9 miles
  • Dolphin Research Center - 7 min drive - 3.3 miles

Getting around

  • Marathon, FL (MTH-Florida Keys Marathon) - 14 min drive

Restaurants

  • ‪Georgie’s Coffee - ‬4 min drive
  • ‪Angler & Ale - ‬6 min walk
  • ‪Lick It Bbq & Woodfire Pizza - ‬7 min drive
  • ‪The Wreck Galley & Grill - ‬4 min drive
  • ‪Hawks Cay Marketplace - ‬1 min walk

About this property

Hawks Cay Resort

Luxury hotel on the beach, with 5 outdoor pools
Hawks Cay Resort features a private beach, a marina, and a full-service spa. Parking is available for USD 28.13 per day (USD 45.00 per day for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with concierge services and securing valuables. Other amenities at this beach hotel include 5 outdoor pools, a children's pool, and a gym.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Coffee makers, safes, and ironing boards are other standard amenities.
A private beach, an outdoor tennis court, and a marina are featured at the hotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Calm Waters Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. Children under 13 years old are not allowed in the spa without adult supervision.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Uncovered self parking on site (USD 28.13 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 45 per day)
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 30 for adults and USD 15 for children
  • 3 bars/lounges
  • 3 poolside bars
  • 4 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Angler and Ale
  • Pilar Bar
  • Salt + Ash
  • The Cafe
  • Tiki Grill

Things to do

  • 2 outdoor pickleball courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Boat tours
  • Children's club
  • Children's pool
  • Fishing
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Outdoor tennis court
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 19,999 square feet of conference space
  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Area rugs in room
  • Assistive listening devices
  • Elevator (24 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (24 inches high)
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1960
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 9 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 200 per accommodation, per day
  • Resort fee: USD 61.88 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Health club access
  • Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 30.00 for adults and USD 15.00 for children
  • Uncovered self parking fee: USD 28.13 per day (in/out privileges)
  • Uncovered valet parking fee: USD 45.00 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cay Hawks Resort
Cay Resort
Hawks Cay
Hawks Cay Duck Key
Hawks Cay Resort
Hawks Cay Resort Duck Key
Duck Key
Hawk Cay Resort
Hawks Cay Hotel Duck Key
Hawks Cay Resort Duck Key, Florida
Hawks Key
Hawks Cay Resort Marathon
Hawks Cay Marathon
Hawks Cay Resort Hotel
Hawks Cay Resort Marathon
Hawks Cay Resort Hotel Marathon

Frequently asked questions

Is free cancellation available at Hawks Cay Resort?

Hawks Cay Resort provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Hawks Cay Resort?

As of Feb 7, 2026, prices found for a 1-night stay for 2 adults at Hawks Cay Resort on Feb 11, 2026 start from $389.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hawks Cay Resort?

This hotel is located in Marathon, close to Curry Hammock State Park, Little Conch Key, and Long Key State Park. You'll also find Walkers Island and Keys Cable Park within a short drive.

Is there parking available at Hawks Cay Resort?

Yes, uncovered valet parking is offered for USD 45.00 per day. Though parking is limited, accessible parking is also available.

Is there a spa available at Hawks Cay Resort?

Calm Waters Spa is the hotel's spa and services include deep-tissue massages, prenatal massages, body wraps, and reflexology.

Does Hawks Cay Resort feature a casino at the property?

No, Hawks Cay Resort doesn't have a casino.

Is there an indoor pool at Hawks Cay Resort?

No, this hotel doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub.

Is Hawks Cay Resort a good place to stay for couples?

This waterfront hotel offers many amenities for couples, including Champagne service as well as a private beach and 5 outdoor pools.

Are there hot tubs at Hawks Cay Resort?

Yes, guests can enjoy a spa tub at this hotel.

Does Hawks Cay Resort feature a restaurant that includes a breakfast menu?

Yes, Hawks Cay Resort has 4 restaurants, and serves a full breakfast each morning for a surcharge.

Does Hawks Cay Resort allow pets to stay for free?

No, pets aren't allowed at Hawks Cay Resort though service animals are welcome.

Are there connecting rooms at Hawks Cay Resort?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hawks Cay Resort?

The closest major airport to Hawks Cay Resort is Marathon, FL (MTH-Florida Keys Marathon), which is 10 mi away (14 minutes by car).

Can I book a room with a balcony at Hawks Cay Resort?

Yes, some guestrooms at this hotel offer either a furnished balcony or a furnished lanai where guests can enjoy ocean or pool views.

Hawks Cay Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 478 out of 1008 reviews
Rating 8 - Good. 227 out of 1008 reviews
Rating 6 - Okay. 168 out of 1008 reviews
Rating 4 - Poor. 76 out of 1008 reviews
Rating 2 - Terrible. 59 out of 1008 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Rhonda

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious. Property did not have available microwave for guest. House keeping was good but did not replace soap or drinking glass. Gym not located in main hotel area and it closes at 5pm. Overall property is beautiful and good amenities.
Stayed 5 nights in Nov 2025

10/10 Excellent

LORI

Stayed 3 nights in Oct 2025

10/10 Excellent

Tammy

Stayed 2 nights in Jul 2025

10/10 Excellent

chad

Liked: Property conditions & facilities
Stayed 6 nights in Oct 2025

6/10 Okay

Jonathan

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

sarah louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, super friendly staff, knowledgeable and keen to help. Fabulous food. Beautiful pools. And so close to the dolphin connection facility. Priceless memories.
Room view
Tiki bar drinks
Dolphin connection
Cafe food, breakfasts are awesome!!!!
Stayed 5 nights in Oct 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, friendly, helpful staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Kevin, Loveland

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic family resort. Like most of the Keys the properties are older but they’ve done a great job renovating the resort. Salt and Ash and Angler Ale had great food. We will likely go back.
Stayed 3 nights in Oct 2025

8/10 Good

James

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night. Dinner was very good.
Stayed 1 night in Oct 2025

6/10 Okay

Kristin

Traveled with group
Liked: Staff & service
The resort is old. Individually owned condos which were worn down. Floor was warped, bathtub didn’t drain. Basically just old and run down. Adult pool closed for season in October so everyone around family pool.
Stayed 3 nights in Oct 2025

8/10 Good

Kathleen

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Elevator was broken had to carry luggage down steps front desk didn’t tell us rooms were not cleaned daily & forgot to fill coffee keurig with supplies when we checked in, unfortunately garbage was overflowing & needed to request clean towels On the positive side pool/dolphin experience/ kayaks were great offered a lot to do on property
Stayed 2 nights in Oct 2025

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very nice , check in was smooth , rooms nice spacious and clean Only improvement should be to leave the bar food available beyond 5 pm
Stayed 2 nights in Oct 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with great vies and nice restaurants and great staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Suleidys Miranda, Miami

Stayed 2 nights in Aug 2025

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable cleanliness. The Salt and Ash dining was one of the best meals of my life.
Stayed 2 nights in Jul 2025

10/10 Excellent

Marilyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Perfect location, great restaurants. I will be going back next year.
Stayed 2 nights in Sep 2025

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Alex

Liked: Cleanliness
Stayed 2 nights in Sep 2025

8/10 Good

Brandie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family vacation stay in villa

Amazing views and villas are great for family vacation stays. Wonderful balconies Beautiful resort overall.
View from Villa
View from 1st level of Villa
View from Villa
View from 2nd level Villa
Stayed 6 nights in Sep 2025

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort
Since my room wasn't cleaned I spoke with the front desk at around 5:45 pm to see if I could get a couple of coffee creamers and two plastic coffee cups for the next morning. The desk attendant wrote everything down and stated she would have housekeeping bring them to my room. I waited until 10: 45 pm then went to bed. Never brought them to my room.
Stayed 2 nights in Sep 2025

10/10 Excellent

Rodoldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Never used spa and didn't have a pet. Interaction with staff was not good. On check in the receptionist did upgrade our room without our requesting it. It turns out there were very few guests. The staff did not make up our room on day 2 and said they needed 24 hours notice. The front desk folks agreed to replace the towels and coffee pods but never did. The room had a tv that only showed snow on the screen and the front desk said they would send up help to take care of it. The help arrived next morning 15 minutes prior to checkout time. When we checked out of the resort our invoice included a daily self parking $25 fee along with a plethora of other fees not previously known. Room was nice and the property was well taken care of but otherwise we would not recommend this resort
Stayed 2 nights in Sep 2025

6/10 Okay

Steven

Traveled with partner
Liked: Cleanliness
The staff at the Tiki bar and Salt and Ash were outstanding!! The one day we could sleep in the fire alarm kept going off. The toilet did not flush properly. The hot water in the shower never worked, pillows were hard bed was lumpy with only 2 sheets and a very thin sheet like blanket. We were not told about maid service until we had already checked out and on the road. No maid services at all.
Stayed 2 nights in Sep 2025

4/10 Poor

Rocco

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing this review to express my disappointment with my recent stay at Hawks Cay Resort. There were multiple issues that left us feeling misled and taken advantage of. First, our room was not cleaned for two days. When I raised the issue, I was told that housekeeping was “by request only” since it wasn’t busy season. At no point during check-in was this communicated to us. As a result, our coffee pods were never replenished, forcing us to purchase our own coffee. Even when the room was finally cleaned, the coffee was still not restocked. Second, at checkout we were surprised with a $25/day parking fee for our rental car. When booking through Expedia, we were informed about the $55 resort fee, but at no time were we told there would be an additional parking charge. Not at booking, not at check-in. This feels deceptive and unacceptable. Lastly, this trip was for my wife’s birthday. We saw the TV screen displaying birthdays and asked if her name could be added. We were told this had to be requested at the time of booking. How would a guest possibly know this in advance if it’s never mentioned? It felt like yet another missed opportunity to show even a basic level of hospitality. Overall, the lack of communication, surprise fees, and disregard for guest experience reflect poorly on your resort. These issues should be addres
Stayed 4 nights in Sep 2025

10/10 Excellent

MARITZA

Stayed 2 nights in Sep 2025