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We’ve just been asked to leave Alma Hostel because we tried to lock our bikes in the main area. The man there shouted at us and told us to leave! We’re shocked and still reeling as we were very calm and pleasant to him. The hostels we’ve stayed at along the way have been so friendly so this was such shame! A poor reflection of Dover. I have requested a full refund.
Welcome- a blonde lady was in the cafe that they run downstairs but she appeared very arrogant, she didn’t speak English very well either. She warned us not to drink the tap water and gave us our code for the door to get into the hostel. She acted as if we didn’t speak English because she was typing in the numbers for us and was shouting them really loudly and repeating them over and over again even though we had the code on a small thin piece of card. We stayed in room 8 and the code was very simple. I don’t think they ever change them. The cafe smelt very old like. First impression of room- very small, claustrophobic like, we had booked a family room. Very cramped. as soon as I walked in I thought this will have to do just for one night. Beds- two of the beds in the family room were very uncomfortable. The double bed and one of the single beds. They were both the ones that looked like they have been put on top of a table or platform. The bed that was separate from the others was incredibly comfy, in fact one of the best beds in a hostel I’ve ever slept on but the frame was very rusty indeed. Lighting- this is where the issue starts. The lighting is very located to one side of room and also lamps are on the same side. The lighting isn’t very balanced and makes the room look very dull. Bathroom- even more issues. the door was locked when we first approached it. We had travelled 7 hours in a car to get here and we just wanted to walk straight in to the toilet. there is a huge gaping hole behind the toilet and there was no toilet roll whatsoever! Luckily enough we were able to buy some from the spar across the road. The shower however was rusty but for a cheap hostel what do you expect. The mirror in the bathroom was very dirty as pictured and it’s very small too. Shower was cold, no hot water at all. The shower gel and shampoo containers seemed like they never get refilled. Cleanliness- was average. You can tell they don’t dust anything as there is cobwebs everywhere, I do have a fear of spiders. The atmosphere was fairly clean and I’m asthmatic. there seemed to be no apparent dust lying around on the ground except from the chairs of which were tremendously dirty. Carpet was ripped in the room and it was the first thing I noticed. Plug sockets- not all of them worked especially the ones closest to the beds. luckily enough I have a 2m charging cable. Kitchen(shared)- tiny with three black seats. Wouldn’t trust the electrical appliances though. Milk and biscuits were out of date. Accessibility- not suitable for disabled people or people who are unable to walk. stairs are very steep so any suitcases will be hard to get up them. There is no lifts whatsoever. How I slept- slept good, room was very hot though. Bed was comfy but my other family members found their beds uncomfortable. the noise outside was fairly quiet, didn’t wake up to anything. Our room was located towards the back of the building. As far as breakfast, I didn’t bother going. have heard that the eggs they cook are cold and I didn’t fancy getting sick. Is this worth £70 a night?- Not at all. I won’t be returning though. If you are looking for a cheap place to stay and you don’t care about the condition of the room then this is the place. You are better off paying like £10 more for the Premier Inn that’s about 5 minutes down the road.
**We paid extra 15 pound** for the hairdryer! We were accused of breaking it although we never used it! Host was very rude and **he refused to give us our luggage** back if we don't pay the money. The worst ever experience I had in a hotel/hostel! He was shouting, he was very rude aggresive abusive! We were literally shocked and couldn't stop shaking for minutes! Never stay here! The room was in very poor condition too. The sheets and duvet were so bad quality that I felt like sleeping in a plastic bag and sweat all night! At the end I had to use my jacket instead of duvet. The windows were not closing properly and the cars never stopped passing on the busy road in front of the building. These kept us awake all night. The pressure was too bad and had to spend ages in the shower. Eating area was badly damp and smelled disgusting. Do not think about staying here!
This is what it is, a ‘cheap’ hostel, one of the cheapest in Dover. So one should not expect to much...but... I’ve stayed in cheaper Hostels, and even hotels and this one compared to those considering amenities, quality, location this one rates as quite ordinary. We paid over 70 EUR for a ‘family’ room. Firstly, the pro’s: -Location: In Dover close to the Ferry ports (reason why we stayed here). Close to the train station... but that also has the negative of many shady looking characters passing (and there were plenty). -Only stayed the one night but it was quiet. Even being on a main Road the traffic was not a noise issue for us -Rooms: although old, rundown and outdated were clean enough without running a blue light over it. -Beds were ok (but we were tired) -Parking: was able to park across the street. Being a Saturday evening it was free. Other times may be difficult. -Late night servo across the road. Cons: -The building and room were old and rundown. For the price we paid it appears that nothing is being invested back into the place.. doors falling apart, loose handles and locks, old paint, sagging benches, old beds and linen. -NO HOT WATER....AT ALL!! -Atmosphere: = None. We were greeted by a lady with zero personality who basically told us that if you need anything, don’t call. Hostels can be old but a good vibe with young happy guests can make it really good. This wasn’t it. -Access: Strict check-in/out times with no apparent flexibility (refer other reviews) The steep, narrow staircase is difficult. Overnight bag is ok. -Breakfast: Can’t comment as we didn’t take ‘advantage’ of this apparent ‘gourmet treat’. We were scared off by past reviews -WIFI: quality not known as did not use. Summary: Dover is a bit of a dump. Full of drunks and derro’s. The pubs were uninviting and full of local alco’s. Try the White Horse or Blake’s Hotel. We ate at Blake’s and the food was cheap and pretty good. The publican was a nice guy with a nice little bar downstairs and a lady playing live music. Otherwise the town was not overly nice. It has the feel of one big houso estate. Did it do the job? yes (just) Would I stay there again? No Would I recommend it? No Stay out of Dover if you can.
Yes this is a no frills budget hostel ...but for £35 for a twin room you got an en- suite hot shower with shower gel ,shampoo , towels and a fast hairdryer TV and room was warm Bed was comfy with 2 pillows each Central location A shared kitchenette where you could help yourself to tea , coffee and rich tea biscuits with access to a microwave, fridge plus cutlery and crockery Breakfast was tea or fresh coffee with orange or apple juice, choice of cereals , a cold hard boiled egg, toast ,cheese butter and jams So for a night or two it ticked all the boxes if you’re looking for a good value budget accommodation , and yes I’d go back if I was in Dover again.
I arrived late in the evening, too late to find anywhere else, I was in an attic room that was more of a box room. Cold, no heating, painfully thin quilt, stairs that would have daunted Chris Bonnington and the whole building stank of damp. The clothes I had in my bag that I didn't wear had to go in the wash when I got home. Breakfast?? It starts at 8 ends at 9 that's it. Luckily I was out of there by 0730, not a moment too soon. I so wish I had gone AirBNB - even sleeping in my car would have been preferable. AVOID LIKE THE PLAGUE
Hostel a bit smelly, rooms (I had a single) was a bit small but did have an acceptable bathroom (just a shower) but it is ok for a single night. Breakfast was inc, very simple and basic. Room and hotel not too clean and window over looking main road made the room noisy.
The place smells,,hairs in the bed,,small rooms,,,,lights didn't come on in the stairway, ,,, we left straight away and booked somewhere else,,,,don't waste your money like us,,, they run the cafe downstairs, good luck eating in there,,,and there is no parking on site,,,,Bates Motel would be a better choice.
No lift, just a narrow steep stair way, room was small but clean. Bed was older innersprung with a duvet cover, firm but comfortable. Toilet, basin & shower reasonably modern. Parking is on street over the road & only free on the weekends. It has a shared kitchen with microwave, crockery & cutlery, drink making supplies. A good breakfast was included in the 50 pound we paid. This place is not flash, but it is cheap.
I understand that is a budget hotel but it doesn't change the fact you pay for a service it shout be delivered with some standarts.. There is nothing like that there!! Smell of mildew is welcoming you at a front door!!! Not friendly, very rude staff!!! Room paid via booking.com but when get there refuse to let us in becouse of small dog which was agreed!!! We were told to F..ck off and make a complain to booking.com.. than shut the door!! We were left on a street at 9 in the evening with 2 years old girl, tired and annoyed!!! I can even say here how upset I am about this!! So I will make an complain to booking.com becouse people like this guy should NOT work in a place where you are expecting to rest before the rest of your trip!! TERRIBLE!! TERRIBLE PLACE!!! STAY AWAY OF THIS PLACE!!!!
Dover Museum is a short stroll from Hostel Alma & Cafe Express, and other popular attractions like Dover Castle are within a mile (2 km). This 12-room hostel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free continental breakfast is offered each morning.
Guests can expect to find free WiFi and LCD TVs. Hair dryers are also standard. Limited housekeeping is available.
Guests of Hostel Alma & Cafe Express have access to free WiFi in public areas. A stay here includes free parking. Front-desk staff can help with luggage storage, and provide local restaurant recommendations.