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The Empress Hotel

4.0 star property
Fun on the beach, near Palace Casino

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Photo gallery for The Empress Hotel

Panoramic Penthouse, Sea View | Beach/ocean view
Classic Twin Room | Desk, blackout drapes, iron/ironing board, free WiFi
Dinner served, beach views
Reception
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Business services
  • Bar
  • Laundry

Explore the area

View in a map
Central Promenade, Douglas, England, IM2 4RA
  • Place, Douglas Beach
    ‪1 min walk‬
  • Place, Palace Casino
    ‪4 min walk‬
  • Place, Gaiety Theatre
    ‪7 min walk‬
  • Airport, Isle of Man (IOM)
    ‪15 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | Desk, blackout drapes, iron/ironing board, free WiFi

Classic Double Room

8.0 out of 10
Very good
(21 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View | Desk, blackout drapes, iron/ironing board, free WiFi

Executive Double Room, Sea View

8.8 out of 10
Excellent
(16 reviews)
  • 301 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room, 1 Twin Bed

Classic Single Room, 1 Twin Bed | Property amenity

Classic Single Room, 1 Twin Bed

8.0 out of 10
Very good
(12 reviews)
  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View | Desk, blackout drapes, iron/ironing board, free WiFi

Executive Double or Twin Room, 1 Bedroom, Sea View

9.2 out of 10
Wonderful
(12 reviews)
  • 301 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Twin Room

Classic Twin Room | Desk, blackout drapes, iron/ironing board, free WiFi

Classic Twin Room

7.6 out of 10
Good
(5 reviews)
  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Triple Room

Family Triple Room | Desk, blackout drapes, iron/ironing board, free WiFi

Family Triple Room

7.6 out of 10
Good
(4 reviews)
  • 205 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View | Desk, blackout drapes, iron/ironing board, free WiFi

Executive Suite, 1 Bedroom, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View | Desk, blackout drapes, iron/ironing board, free WiFi

Panoramic Penthouse, Sea View

8.0 out of 10
Very good
(4 reviews)
  • 527 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Double or Twin Room, 1 Bedroom, Sea View

8.0 out of 10
Very good
(4 reviews)
  • 215 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | Desk, blackout drapes, iron/ironing board, free WiFi

Classic Double or Twin Room

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

About the neighborhood

Douglas

The Empress Hotel places you next to Douglas Beach and within a 10-minute stroll of other popular attractions like Palace Casino. This 104-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Douglas Beach - 1 min walk - 0.0 miles
  • Palace Casino - 4 min walk - 0.3 miles
  • Gaiety Theatre - 7 min walk - 0.4 miles
  • Manx Museum - 13 min walk - 0.7 miles
  • Tynwald - 13 min walk - 0.7 miles

Getting around

  • Douglas Ferry Station - 17 min walk
  • Snaefell Mountain Railway Laxey Station - 18 min drive
  • Isle of Man (IOM) - 22 min drive

Restaurants

  • ‪Frank Matcham’s - ‬6 min walk
  • ‪Sam Webbs - ‬7 min walk
  • ‪Bathurst Chippy - ‬8 min walk
  • ‪Marmaris - ‬3 min walk
  • ‪Best Kebab - ‬9 min walk

About this property

The Empress Hotel

Fun on the beach, near Palace Casino
Guests of The Empress Hotel enjoy access to free WiFi in public areas, meeting rooms, and conference space. A stay here includes free offsite parking. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include a business center, a garden, and a TV in a common area.
Guests can expect free WiFi and 40-inch LED TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and desks.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 13.50 for adults and GBP 6.75 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 15.0 per night
  • Cribs/infant beds are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 13.50 for adults and GBP 6.75 for children
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

Frequently asked questions

Is a free cancellation option available at The Empress Hotel?

The Empress Hotel provides free cancellation on select room rates. For specific requirements, look at the cancellation policy on Orbitz.

What can I see around The Empress Hotel?

Guests positively rate the hotel's walkable location in Douglas, just steps from Douglas Beach, and within a 10-minute walk of Palace Casino and Gaiety Theatre. You'll also find Manx Museum and Tynwald less than a mile away.

Is parking available on site at The Empress Hotel?

No, there isn't parking at the hotel but you'll find free parking nearby.

Does The Empress Hotel include a casino at the property?

No, The Empress Hotel doesn't have a casino.

Will I find an indoor pool at The Empress Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Empress Hotel?

At this beachfront hotel, couples will appreciate amenities like a bar plus some guestrooms include sea views and rainfall showerheads.

Are there hot tubs at The Empress Hotel?

No, this hotel doesn't have a spa tub.

Does The Empress Hotel have a restaurant with a breakfast menu?

Yes, The Empress Hotel serves a full breakfast for a surcharge each morning at The Brasserie Restaurant.

Will The Empress Hotel allow pets to stay for free?

No, pets aren't allowed at The Empress Hotel though service animals are welcome.

Does The Empress Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from The Empress Hotel?

The closest major airport to The Empress Hotel is Isle of Man (IOM), which is 9.9 mi away (22 minutes by car).

Are there rooms with balconies that I can book at The Empress Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy sea or courtyard views.

Does The Empress Hotel have a wedding venue on site?

Take advantage of the wedding venue at The Empress Hotel if you plan to say "I do" during your trip.

The Empress Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 350 out of 857 reviews
Rating 8 - Good. 364 out of 857 reviews
Rating 6 - Okay. 94 out of 857 reviews
Rating 4 - Poor. 28 out of 857 reviews
Rating 2 - Terrible. 21 out of 857 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Nigel

Stayed 1 night in Oct 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and had everything we needed but was at the end of a corridor with no lift access. A person with mobility issues would struggle to get to the room using stairs only. Breakfast was good lots of options and plenty of food on offer.
Stayed 3 nights in Aug 2025

8/10 Good

Leigh

Traveled with group
Liked: Property conditions & facilities
Ideally situated midway along the prom. Maybe just a little too far from town for those unable to walk very far but iseal for us and just by bus stops and the horse drawn tram stop. Breakfast selection was excellent and a few nice choices for evening meals too
Stayed 3 nights in Sep 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Thia hotel was a perfect for our stay on the Isle of Man. The room was spacious( sea view) and the room had USB ports, grab bars and bathmat for the shower/bathtub, and the breakfast buffet was delicious. The staff were friendly and helpful. This hotel is on the Promenade and close to bus stops.
Stayed 5 nights in Sep 2025

8/10 Good

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was adequate although the set out initially was confusing. Everything was fresh .. nice location
Stayed 4 nights in Sep 2025

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and efficient staff
Stayed 7 nights in Sep 2025

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4 night stay

We went as couple plus 1 other in a single room. Both rooms with a sea view which was great and next door to each other as the single in our party was elderly. Wished we’d checked both rooms before we unpacked as our single got a larger room with a superking bed and us the small bedroom with a standard king. Service was great as was food during our stay. Would stay again.
Stayed 4 nights in Sep 2025

10/10 Excellent

John Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Sep 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very enjoyable stay here. The restaurant was top class food. We also ate in the piano bar and that was excellent too. Staff were very polite and helpful. Room was kept clean daily and the Breakfast was really good. Plenty to choose from nothing was to much trouble.
Stayed 4 nights in Aug 2025

10/10 Excellent

Stefan

Stayed 9 nights in Aug 2025

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Manx Opulent
Stayed 2 nights in Aug 2025

4/10 Poor

Tom

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Good location with a beautiful vista ideal location for the motorcycle racing nice friendly staff good all around experience
Stayed 3 nights in Aug 2025

10/10 Excellent

Douglas

Stayed 2 nights in Aug 2025

8/10 Good

Jawwad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Teresa

Stayed 3 nights in Jul 2025

6/10 Okay

Richard

Stayed 5 nights in Jul 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The
Stayed 1 night in Jul 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Chistine

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Too warm, too uncomfortable

Room was excessively warm with no air condition. Blankets were far too thick. Required having windows open - and loads of noise outside on the street from crowds of people outside being heard when trying to sleep. Bed was hard and difficult to relax in. Just an overall challenge to sleep / enjoy.
Stayed 3 nights in Jul 2025

10/10 Excellent

Dorothea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel on the seafront
Stayed 4 nights in Jul 2025

8/10 Good

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jul 2025

8/10 Good

Peter

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast options were excellent
Stayed 1 night in Jul 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

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