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Mercure Hotel Dortmund City

3.0 out of 5.0

Recent guest reviews

I have trouble to find the hotel due to poor sign board and especially the old sign board remain there and lead to wrong building, improvement is require otherwise wasting lot of time and energy for nothing!

Excellent location in the centre of Dortmund; 5 minute walk to main shopping area and 40 minute walk from BVB stadium. Very comfortable and clean. Staff very friendly and helpful. Slight mark down for external noise at night which might keep some awake, and for price, which was probably higher than usual because of the BVB v Bayern Munich game that weekend.

The location was excellent (just 100 meters from centre). The room was big and clean. The service was also very good. The only problem was the parking. The hotel does not have a parking space for the customers.

This hotel has got a great location, being smack bang in the centre of Dortmund, walking distance to the shopping mall and bars and restaurants. Only about 10 minutes walk from the main train station, and a tram stop opposite. Now, the rooms are TINY though! The bed pretty much fills the whole space, there's a soft seat and a desk, and with all that you can hardly turn. Same goes for the bathroom. If you need some space, just stand in the little hallway which connects the two, that's the biggest space. It's also where your wardrobe is. But of course, you're not there to stay in the room but to explore the city. And for this the big breakfast buffet will set you up! It's a great typical german spread with fresh breadrolls, cold meats, cheese, yoghurt, muesli etc etc. So if you're in town for a couple of days for businesses or to be out and about, I can recommend this hotel for its location and breakfast :)

The hotel is located right in the city centre a 5 minute walk from the main square in the city and a few minutes longer to the trainstation. The hotel was very quiet of a night but if you are in a room close to the kitchen it gets quite loud of a morning when they are setting up breakfast. The hotel is very expensive and I didnt think it provided value for money but if you want to stay in Dortmund it is probably one of the better options.

I stayed two nights at this hotel for business reasons. The hotel is very closely situated to the city center of Dortmund. After less than 5 min. I stayed in the middle of restaurants and shopping venues. The hotel is absolutely clean and the staff very friendly and helpful. The room was quite big and the airconditioning was doing its job well (33 degrees outside). The breakfast buffet was breathtaking good! A wide and fresh range to choose of. To be really recommended to eat here. I would definitely stay again - also on private travels. Thanks for a very good service to the whole hotel team!

Situated on 3rd floor with lift access, parking nearby, checkin easy and access to rooms. Close to city centre with restaurants and bars easy walking distance. Rooms clean and well decorated tea/ coffee making facilities. Breakfast good.Easy check out.

Drab grey anonimous business hotel with no restaurant drinks in machine. Appaling entrance from street : you wait for the lift to reception in a sea of cigarette butts, stale smoke, dirty glass. Only 1 lift out of 2 works. Serously scary place. I would avoid at any cost. Oh, and you need to actually write a mail to the hotel justifying your business trip to avoid city tax. Mercure never the best , this is right at the bottom.

I've been staying at this hotel every April for the past 5 years or so while attending InterModellBau in Dortmund. Over this time, the hotel standard has remained high with friendly staff. At check in, I was remembered from previous stays and during my stay the manager asked me if my friends (who were arriving a few days later) had arrived OK. The staff all have a good level of English. The hotel is in the centre of the city with a U-bahn station outside the front door. The main railway station is only a 5 minute walk away. The hotel offers a good buffet breakfast which is slightly dear at €18, but breakfast is included in some room deals or can usually be ordered for €12 at time of booking. The hotel does not offer lunch or dinner, however there are a number of good restaurants within easy walking distance. I am already think of booking my stay for next year!

I booked this hotel through the Accor website, where as a gold card holder I am 'guaranteed the best price'. The price was very high and I assumed the facilities would be outstanding. I discovered later that the usual rate for this place is around EUR80 and at that rate this place would get a five star review, but I paid over FOUR times that much, on the night of a big football match. This is gouging of the worst kind and if you are going to quadruple your prices, the least you can do is put on more staff and your best smile. This is very central, very conveniently located for the railway station and the metro. The entrance is offputting and one lift (of two) temperamental but we eventually arrived at the third floor reception. There was no welcome, just a nod and a room key and instructions for using it. The room was clean but underwhelming, there was no restaurant or room service, a locked cupboard presumably indicated the presence of a minibar, and the one bottle of water in the room had a price tag of nearly 4 euros in a town where that will more or less buy you breakfast. There was a bright light permanently on outside the room, presumably as the small terrace outside was part of the fire escape route. I learned this late at night when trying and failing to find a switch. Judging from the floor plan on the back of the door, this was the worst room on the floor. Breakfast was quite good and served with a smile but two people looked right through me at reception as we left, so having paid in advance I left the key and went to the lift to leave. A quizzical look from one receptionist brought me back to inform me there was a city tax to be paid at the highest rate I have ever come across. Buyer beware, of course, but I never expected to be ripped off by my own preferred hotel group. There were none of the usual courtesies offered to a gold card member and tellingly they didn't send the standard email asking for feedback, so they must have known they weren't offering EUR350 value.

Kampstr. 35-37 Dortmund NW

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Bar/lounge
  • Laundry facilities
  • 24-hour front desk

Located in Dortmund City Centre, Mercure Hotel Dortmund City is adjacent to Museum of Art and Cultural History and within a 5-minute walk of Hansaplatz. This 82-room, 3-star hotel welcomes guests with in-room amenities like minibars, coffee makers, and TVs. Dortmund Concert Hall and St. Reinold's Church are also a short walk from this Dortmund hotel.


Dining

For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

All of Mercure Hotel Dortmund City's 82 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect to find free WiFi and wired Internet, plus TVs with satellite channels and pay movies. Safes, phones, and desks are also standard.


Property features

At Mercure Hotel Dortmund City, guests have access to free WiFi in public areas, a meeting room, and express check-in. Self parking is offered for EUR 9 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include express check-out and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 412 reviews