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L'Arrivée Hotel & Spa

4.0 out of 5.0

L'Arrivée Hotel & Spa

4.0 out of 5.0

Recent guest reviews

We had one night to spend in the Dortmund area and who am I kidding? I don't know the Dortmund area at all and all we needed was to relax with our newborn baby. L'Arrivee was our choice and we were never disappointed! The rooms are very spacious, the bathtub huge and shower great. The spa is really something else with pool, jacuzzi, steam, 2 saunas and ice showers - more than plenty to wind down. We were horribly tired, so the restaurants were not visited at night, however, the complimentary breakfast was - again - plenty... with the highlight being the omelette chef and the impeccable service from the waiters. By the way, kudos to the reception! - we had a minor issue in our room and the immediately moved us to another.

Great hotel entrance with super friendly hostess at the reception desk. The hotel rooms are super clean with a walk-in shower and bath. Excellent beds/bedding and nice office space ensure a comfortable stay. The restaurant is good and I can recommend the BBQ menu on the terrace (if the sun is shining). Overall - great business hotel

Really enjoyed our stay. Spa set up was great..plenty of room, not like some that crowd you into little cubicles. Large pool, sauna. Front desk ladies could not have been more cheerful, helpful. Plus for great English. Room was comfy, had extra plugs for electronics. Breakfast was plentiful, eggs cooked to order if desired. Breakfast staff also super friendly. Would return to this establishment in a second.

Went there with my wife. Very unfriendly and lack of basic service for a hotel they pretent to be. My wife a filipina asked for an iron and ironing board. Harsh answer was "No". So I went and I dont ask. 15 minutes later we got the items. If you enter the front desk area they dont welcome you or recognize you in any way. We are leaving an our 4 weeks worldtrip to Seoul the Grand Hyatt. So please if you support unfriendly places you are at the right place. I inspected years ago hotels for hilton and hyatt but never found anything worse.

Checked in on Friday, 13October. Hotel staff aren't friendly. No greetings whatsoever from staff when you come in or leave. It feels we are not even here. Check in was HELL. No help with luggage. Have to step up to enter room. We used a cart for the luggages, only to find out that it was useless. My husband nearly hurt himself because he fell trying to keep our luggage from falling out of the cart when we exited the elevator. I called down earlier today for an iron and ironing board, was told they do not have any. Kind of strange especially for hotel like this. I've asked my husband to ask the reception if they truly do not have it, it turned out that they do. For 4 star, I expected more. Very disappointing.

Great stay some kms away from Dortmund downtown. Nice hotel spa with some sauna facilities. Excellent breakfast in gastronomic restaurant and high quality bistro with well prepared food. Wide choice of wine, but could be more german wines. The staff is very professional and friendly. The backyard forest provides lovely outdoor opportunities. Look forward for new stay.

Was very concerned reading previous poor reviews, but should not have worried. Spa was nice, although the pool was a bit chilly. Room large, quiet and comfortable. Balcony nice, but could be improved by making it private rather than a shared balcony across 3 rooms. Restaurant not overly expensive with good choice of food and good service. Breakfast a bit expensive at 18 euros per person. Free ample parking.

The location is on the outskirts of Dortmund, very quiet and lots of green. The room was spacious but poorly designed. Just a small clothes rack in a very dark spot. No drawers. Seems like they are expecting only traveling salesmen staying one night. Lighting in the bathroom also in the wrong places. Very few toiletries and the cheapest they could get. Service is non-existent, be prepared to haul your luggage to your room by yourself. Room service comes from their supposedly better restaurant. My wife had spaghetti bolognese which was pretty tasteless. And there was still cooking water on the bottom of the plate underneath the sauce totally ruining the already poor dish. We had dinner at their other restaurant, white asparagus which was in season. Unfortunately, it had lost most of its flavor due to overcooking. We had ordered one serving pf asparagus to go with scrambled eggs and Büsumer shrimps. The eggs were also overcooked and the shrimps were missing. When we complained, they brought us a serving of shrimps separately which is not the same thing as the advertised dish at all. After that, we didn't expect much for breakfast. The bread was ok, very limited choice of cold cuts and other stuff. The smoked salmon was squeezed together in a tight dish and you had to rip it out. I have nowhere seen such an appalling presentation. The staff, especially the kitchen staff seem totally unmotivated and poorly trained. In view of the quality of the room, almost non-existent service and the lousy food this place is hopelessly overpriced.

I would def not give this hotel 4*. There was no minibar in rooms, no toiletries and the food at the restaurant was awful. Customer service not bad, but could be better. More like a 3* hotel. But me and my husband have decided that we will not return to this hotel.

We visited the restaurant "Vivre" on February 14th because it had the best selection of vegetarian food of all the high-end restaurants in the city, to celebrate a birthday. To make one thing clear, the food was excellent throughout, both vegetarian and 'regular'; so was the service once we were seated. However, we'd booked a table for four two weeks earlier, and when we arrived no table for four was ready. We were asked to take a table set with only two places, and while the rearranging went reasonably fast, it was still an inconvenience to have to wait. (No matter that it was Valentine's Day; there were other parties of more than a couple, and the reservation should've taken care of the matter.) Once the staff was done, we were still left with decorations that were off-center, and some of the glassware didn't match 100%. Also, we'd specified at booking the table that one of our party was vegetarian -- had even pre-ordered a set menu. Why, then, were we served four amuse-gueules that all contained meat? Granted, the mistake was quickly rectified, but still ... I realize this is nit-picking, but L'Arrivée lays claim to a certain standard. While they managed to fulfill most of it, they unfortunately fell somewhat short in a few of the finer details. Pity.

Wittbräucker Str. 565 Dortmund NW

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

L'Arrivée Hotel & Spa places you within a few miles (5 km) of Theater Olpketal and Spielbank Hohensyburg. This 70-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an indoor pool.


Dining

This hotel serves as home to a restaurant, which has garden views, along with a bar. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 11 AM.


Rooms

An LCD TV comes with satellite channels, and guests can stay connected with free WiFi. The pillowtop bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include free bottled water, a laptop-compatible safe, and a phone.


Property features

L'Arrivée Hotel & Spa features a full-service spa, an indoor pool, and a health club. If you decide to drive, there's free parking. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this hot springs hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Superior Double Room, Private Bathroom

Full 1 | Sleeps 2

Comfort Double Room, Private Bathroom

Full 1 | Sleeps 2

Standard Single Room, Private Bathroom

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

80.0% of guests recommend this hotel

Total of 164 reviews