Holiday Inn Express Donaldsonville2.5 out of 5.0
Recent guest reviews
The building itself is ok and seems to be pretty new, but the staff is very chaotic and they seem to lack management that ensures things are done right. Already the checkin was more than strange. I was asked to put the credit card into the machine. But while it still said "processing. Do not remove card" the guy told me I must remove the card now. I told him it was still processing but he just repeated I must remove the card now. Obviously this resulted in "transaction canceled" which did not seem to bother him... So what was that whole exercise for? In the room there was no hair dryer, which unfortunately we only realized the next morning. While searching for one we found a pair of old dirty jeans in one of the drawers. By the time they managed to deliver a new hair dryer my hair were dry anyway already. On checkout when I asked for the copy of the bill it took several minutes until I was finally told it does not work but I could leave my email address. Oh and why does house keeping knock in the morning of a 1 night stay? By the way the breakfast hours given with the keys do not match the ones in the hotel information brochure.
Stayed there last night and room was clean and comfortable. Breakfast was another thing. Usual Express menu but very poorly executed. Breakfast hostess was too busy ta Liking to front desk employees or taking her smoking break to do her job. Juice machine was out of 2 of 3 juices and tray was overflowing from guests emptying watered down drinks. Sausages were not labeled pork or turkey which is important to many guests. Pancake syrup was in bulk-form with no designation of sugar-free. Butter was in refrigerator, as hard as a rock. The makings are there for a decent breakfast but somebody needs to manage it and this woman was definitely not capable of doing even an adequate job.
I have stayed at this hotel over 20 times since it was built. In the last 6 months the customer service has went downhill. They overcharge and even charged me for a room 2 days after I had left. The money was refunded after weeks of phone calls and then they were ugly about doing it. Avoid this hotel to avoid “mysterious” charges appearing on your card
Price was a little higher than what we usually spend but when there is no other openings you take what you can get. That being said, it was worth each and every penny we spent. Rooms were awesome, people were nice, everything worked in the rooms, elevator was a great touch since we were on 4th floor. Breakfast was very good. Normally do not got with Holiday Inn due to price but will rethink that idea in the future. They say you get what you pay for and they are right, again, worth every penny!
This was the only hotel available at the time of our stay in Donaldsonville. The hotel was very nice and clean but I found the price very high. I did recommend it to someone else for the same night that we stayed there. I would love to stay there in the future but I’m not willing to pay that price again.
The accommodations are great, but the service is even better! The manager, Theo, went above and beyond to make sure two middle aged women on vacation ate great local food and ensured they reached their destinations. The free breakfast had several choices and was good. But we cannot say enough about Theo! He is extremely knowledgeable about the area.
Nice and new hotel....lacks decent management.. had to beg for rooms to be cleaned. Need and pillows were great, showers were roomy, breakfast is decent, staff overall are nice,polite,and professional.
Shortly after receiving an unexpected cancer diagnosis, I was seeking a hotel at which to contemplate and plan my medical journey. Sadly, my optimism about this hotel was never fulfilled. On the night I stayed there, I called the front desk to report a loud party with running, slamming doors, and screaming from one end of the hallway to the other, and they said they would investigate. They never did. The noise continued, I called back, packed my bags, and moved to a room on a different floor in the middle of the night. Upon checking out the next morning, when I asked to be compensated for the aggravation, inconvenience, and lack of sleep, they said they'd look into it and call me. They never did. When I called back a few weeks later, they said they'd look into it and call me. They never did. Two more times I called back and two more times they said they'd look into it and call me. They never did. Finally, I was partially compensated but not so much that I can either forgive or forget their many hotel management shortcomings. The best thing I can tell you is that this is a new building with comfortable furnishings. But a hotel management team whose solution to late-night parties in the hallways is to relocate other guests who are already sleeping, does not return calls to guests, and does not adequately resolve issues, prevents me from recommending staying here under any circumstances. They have lost my trust. Goodbye.
We searched for many hotels during new year in New Orleans but all were pricey and then we found good price here and booked this. Late night after partying in New Orleans we came here which took us 1.5 hrs to reached. The area looked deserted and hard to find the entrance as it was dark. We were skeptical if we made a good choice or not but later it turned out to be nice one. The front desk lady was cordial, the room was spacious ,beds were cozy and bathroom was tidy. We also told the front desk lady that we might get up late as we were tired celebrating 31st night so will be late for breakfast. But she kept breakfast for us which was a really good gesture. The stay was really nice
We arrived at the hotel after dark, which made it a little tricky to find. Everyone we talked with was very friendly. While the building is new and it does look very nice, we did have a couple issues with our room. The Wi-Fi was almost impossible to connect to & while there were several outlets in the room at least two of them didn't work at all. Now on to the good about the room, the shower was amazing and the bed was very comfortable.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
Holiday Inn Express Donaldsonville places you 4.3 mi (6.9 km) from River Road African American Museum and 8.6 mi (13.8 km) from Pelican Point Golf Club. This 84-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and a 24-hour fitness center.
Start your day off right with a free buffet breakfast offered each morning. At the end of the day, the bar/lounge is a great place to grab a drink.
A 42-inch flat-screen TV comes with digital channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a sofa bed, a refrigerator, and a microwave.
Guests staying at Holiday Inn Express Donaldsonville enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.
Reviews from Trip Advisor
% of guests recommend this hotelTotal of 15 reviews