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The Park Hotel, Sure Hotel Collection by Best Western

Property class: 3

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Photo gallery for The Park Hotel, Sure Hotel Collection by Best Western

A cozy bar area with wooden furniture, a bar counter, and shelves with bottles.
A modern building with a covered entrance, steps leading up to the door, and a landscaped garden area with plants and a palm tree.
A neatly made bed with white linens and two folded towels, a wooden bedside table, a blue upholstered headboard, two wall-mounted lamps, and a closed door.
A reception desk with a wooden finish, a digital screen, and a sign that reads "PARK HOTEL DISS".
A wedding ceremony aisle with golden chairs, a white carpet, and floral decorations.

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Business services

Explore the area

View in a map
Denmark St, Diss, England, IP22 4LE
  • Place, The Corn Hall
    ‪3 min walk‬
  • Place, Diss Town Council
    ‪4 min walk‬
  • Place, Diss Mere Wildlife Garden
    ‪6 min walk‬
  • Airport, Norwich (NWI-Norwich Intl.)
    ‪53 min drive‬

Room options

Classic Room, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

A modern bathroom with a toilet, sink, and glass-enclosed shower.

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Non Smoking

A hotel room with a large bed, two bedside lamps, a nightstand with a phone, and a wall-mounted painting.

Superior Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 Twin Bed, Non Smoking

A modern bathroom with a sink, toilet, and glass-enclosed shower.

Classic Room, 1 Twin Bed, Non Smoking

  • Garden view
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking

A hotel room with a bed, a chair, a window with curtains, a wall-mounted lamp, and a wooden door.

Suite, 1 King Bed, Non Smoking

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Non Smoking

Two beds with red bedding, a patterned wallpaper, and a window with curtains.

Classic Room, 2 Twin Beds, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Non Smoking

A modern hotel room with a large bed, two bedside tables, an air conditioning unit, and a thermostat.

Deluxe Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Classic Room, 1 King Bed, Non Smoking, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Non Smoking

A hotel room with a bed, a chair, a window with curtains, a wall-mounted light, and a wooden door.

Junior Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, 1 King Bed, Non Smoking, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, 1 King Bed, Non Smoking, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Room, 1 King Bed, Non Smoking, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

1 King Bed, Non-Smoking, Deluxe Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

1 King Bed, Non-Smoking, Superior Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed Non-Smoking Standard Room

A hotel room with a bed, two bedside lamps, a telephone, and a window with curtains.

1 King Bed Non-Smoking Standard Room

  • 53 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Diss

The Park Hotel, Sure Hotel Collection by Best Western places you next to Diss Mere Wildlife Garden and within a few miles (5 km) of other popular attractions like Little Green Wedding Barn. This 31-room, 3-star hotel welcomes guests with 2 restaurants, free in-room WiFi, and free self parking.

What's nearby

  • The Corn Hall - 3 min walk - 0.2 miles
  • Diss Town Council - 4 min walk - 0.3 miles
  • Diss Museum - 4 min walk - 0.3 miles
  • Diss Mere Wildlife Garden - 6 min walk - 0.4 miles
  • Diss Library - 6 min walk - 0.4 miles

Getting around

  • Diss Station - 7 min drive
  • Norwich (NWI-Norwich Intl.) - 62 min drive

Restaurants

  • ‪The Cock Inn - ‬7 min walk
  • ‪Ampersand Brew Tap - ‬3 min drive
  • ‪Eye Fish & Chip Shop - ‬9 min drive
  • ‪The King's Head - ‬10 min drive
  • ‪The White Hart Inn - ‬3 min drive

About this property

The Park Hotel, Sure Hotel Collection by Best Western

The Park Hotel, Sure Hotel Collection by Best Western features free WiFi in public areas, a business center, and spa services. You can take advantage of free parking, along with a bus station shuttle. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include a reception hall, a garden, and wedding services.
43-inch Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Portable fans, laptop-compatible safes, and phones are also available. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services.

Similar properties

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The Scole Hotel
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  • Parking included
  • Restaurant
  • Breakfast available
8.2 out of 10, Very Good, 337 reviews
$97 nightly
The price is $116
Aug 19 - Aug 20
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Bus station shuttle (surcharge)
  • Free secured self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 7:30 AM to 9:00 AM on weekdays and 8:00 AM to 9:30 AM on weekends; GBP 12.95 for adults and GBP 7.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Park Restaurant
  • The Old Barrel Bar

Things to do

  • Bicycle storage
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • High chair
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Business center

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Outdoor furniture
  • Picnic area

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Front entrance ramp
  • Handrails in hallways (39 inches high)
  • Handrails in stairways (39 inches high)
  • Lever door handles
  • No elevator
  • Thin carpet in public areas
  • Visual fire alarm
  • Well-lit path to entrance

More

  • 1 floor
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 1900
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Renovated entire property - November 2025
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Crib (surcharge)
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for GBP 30 per night
  • Cribs/infant beds are available for GBP 15 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Christmas Day (December 25) Gala Dinner per adult: GBP 85
  • Christmas Day (December 25) Gala Dinner per child: GBP 50 (up to 13 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: GBP 45
  • New Year's Eve (December 31) Gala Dinner per child: GBP 45 (from 13 to 17 years old)
  • Valentine's Day (February 14) Gala Dinner per adult: GBP 50
  • Valentine's Day (14 February) Gala Dinner per child: GBP 30 (from 4 to 13 years old)

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately GBP 12.95 for adults and GBP 7.95 for children
  • Crib (infant bed) fee: GBP 15 per night
  • Rollaway bed fee: GBP 30 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and window guards
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and window guards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

The Park Hotel
The Park Hotel Sure Hotel Collection by Best Western
The Park Hotel, Sure Hotel Collection by Best Western Diss
The Park Hotel, Sure Hotel Collection by Best Western Hotel
The Park Hotel, Sure Hotel Collection by Best Western Hotel Diss

Frequently asked questions

What is there to do around The Park Hotel, Sure Hotel Collection by Best Western?

This hotel is located in Diss, just steps from Diss Mere Wildlife Garden and Diss Town Council, and within a short walk of The Corn Hall. You'll also find Diss Library and Diss Museum less than a mile away.

How much does it cost to stay at The Park Hotel, Sure Hotel Collection by Best Western?

As of Aug 18, 2026, prices found for a 1-night stay for 2 adults at The Park Hotel, Sure Hotel Collection by Best Western on Aug 21, 2026 start from $110, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at The Park Hotel, Sure Hotel Collection by Best Western?

Yes, secured self parking is offered for free at the hotel. Free RV/bus/truck parking and bicycle parking are also available.

Does The Park Hotel, Sure Hotel Collection by Best Western include a casino on the premises?

No, The Park Hotel, Sure Hotel Collection by Best Western doesn't have a casino.

Is there an indoor pool at The Park Hotel, Sure Hotel Collection by Best Western?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Park Hotel, Sure Hotel Collection by Best Western?

This lakeside hotel offers many amenities for couples, including champagne service as well as a garden-view restaurant and couples/private dining.

Are there hot tubs at The Park Hotel, Sure Hotel Collection by Best Western?

No, there isn't a spa tub at this hotel.

Does The Park Hotel, Sure Hotel Collection by Best Western have a restaurant with a breakfast menu?

Yes, The Park Hotel, Sure Hotel Collection by Best Western has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does The Park Hotel, Sure Hotel Collection by Best Western allow pets to stay free of charge?

No, pets aren't allowed at The Park Hotel, Sure Hotel Collection by Best Western.

Are there connecting rooms at The Park Hotel, Sure Hotel Collection by Best Western?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to The Park Hotel, Sure Hotel Collection by Best Western?

The closest major airport to The Park Hotel, Sure Hotel Collection by Best Western is Norwich (NWI-Norwich Intl.), which is about 21.5 mi away.

Are there rooms with balconies at The Park Hotel, Sure Hotel Collection by Best Western?

No, there aren't any guestrooms with balconies at The Park Hotel, Sure Hotel Collection by Best Western.

Does The Park Hotel, Sure Hotel Collection by Best Western have a wedding venue on site?

There are wedding services available at The Park Hotel, Sure Hotel Collection by Best Western if that's in your vacation plans.

The Park Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 16 out of 63 reviews
Rating 8 - Good. 18 out of 63 reviews
Rating 6 - Okay. 14 out of 63 reviews
Rating 4 - Poor. 8 out of 63 reviews
Rating 2 - Terrible. 7 out of 63 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was well equipped, the breakfast was great and the staff, particularly Zara were extremely helpful. Good stay.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
The Park hotel Diss … the room was clean and we had a good night sleep on the large bed. The hotel staff were very attentive and courteous
Stayed 1 night in May 2026
Verified review

6/10 Okay

ANNE

Liked: Cleanliness, staff & service
Great location and garden, just a stroll from the park and shops. If you have difficulty with stairs warn them when you're booking.
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting would never stay here again!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Neil

Liked: Cleanliness, property conditions & facilities
Room was great. Staff were all very accommodating. Zara is a rock star!!!
Stayed 12 nights in Feb 2026
Verified review

8/10 Good

Laurina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!
Stayed 6 nights in May 2023
Verified review

8/10 Good

David

It was a pleasant stay, room was comfortable, breakfast was good, staff were helpful and friendly
Stayed 1 night in Jul 2023
Verified review

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not got anything positive to say about here! Staff are rude and unprofessional Management are worse!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice hotel. Comfy bed nice room good facilities. Happy with my stay.
Stayed 1 night in Apr 2023
Verified review

4/10 Poor

Andy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn’t have a pool! Room was dirty and dated! Served raw sausage for breakfast offered no refund or apology! Receptionist walked in room in the middle of the night! Wanted to get refund to move somewhere else but refused! AVOID AVOID AVOID!
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Simon

Liked: Staff & service, room comfort

Ok for overnight business stay

Close to where I was working not used this hotel before ok for my needs good bar & restaurant
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

All good friendly service excellent breakfast
Stayed 1 night in Oct 2022
Verified review

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

The hotel is in a great location for Diss and it's restaurants and shops. It's seen better days and could use a lick of paint here and there but it's comfortable and good value.
Stayed 2 nights in Nov 2022
Verified review

2/10 Terrible

Andrew

Disliked: Staff & service
The room was cold and the radiator couldn't be switched on. There was a constant clanging noise all night, presumably from the plumbing. Even after running the tap for 10 minutes, the hot water was tepid and too cold to shower.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Mary Ann

The outside was a bit scruffy but the room was ideal.
Stayed 1 night in May 2023
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine

Not bad. a little dated and in need of a coat of paint in places but fine for a short stay. The breakfast was good.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Functional convenient for our needs. A little tired in places and needing the autumn leaves clearing . Otherwise very good with a good breakfast.
Verified review

6/10 Okay

Robert

Disliked: Cleanliness, room comfort
Hotel did not have proper restaurant and the meals nothing like advertised on web site the outside beer garden needs a new fence and weeding did not enjoy our stay there
Stayed 3 nights in May 2023
Verified review

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room we stayed in was in a poor condition and the bathroom in particular looks like it hasn’t been decorated for years. It certain didn’t feel like a 4 star experience.
Stayed 1 night in May 2023
Verified review

6/10 Okay

Garry

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel nice , however , should wish to contact them prior to staying , tou got no chance .... They dont answer emails and the phone number advertised is no longer in service
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities

Comfortable with issues

Much better than I was expecting. The room I was in was modern, clean and comfortable. Staff very friendly. The room was also well supplied with tea, coffee, hot chocolate and biscuits. Only downsides were 1) there is a ridiculously bright green emergency exit light in the room (for which they furnish eye masks) and 2) the walls are pretty thin and I was serenaded by snoring in the next room (for which they furnish ear plugs). The latter two issues do not make for the restful night's sleep one wants in a hotel so would love to rate the establishment more highly but these detract from the experience.
Stayed 1 night in May 2023
Verified review

4/10 Poor

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
i booked a room for 3 adults and in our arrival we were given a room with one double bed, thankfully we checked before going to our event we’re booked to go to.the staff were helpful but it’s not really exceptable thst i had to bring that to there attention. it also ment that i was running late to where i needed to be. thankfully they found a small room for our 3rd adult but it wasn’t near our room
Stayed 1 night in Jul 2023
Verified review

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely room, but eat and drink? Not so good.

The room was absolutely fine, up-to-date and comfortably equipped. During a heatwave, it was a real pleasure to be able to get the room to a comfortable temperature. BUT the tv wouldn't work, at all. A trendy, new "smart" set which said simply, for 3 days, "No signal". Unacceptable. Food: pleasant enough but unexceptional. The big problem in the restaurant/bar was that there simply weren't enough staff. Those we encountered we all lovely, helpful and efficient, but they were being asked to do far too much and the results were delays, long waits etc. Not so good.
Stayed 3 nights in Jun 2023
Verified review

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service

You will not be afraid of the dark

Arrived to be faced with check in on a computer. Since the stay was booked through hotels.com for some reason all the addresses and contacts information was for hotels.Com. When I tried to update my contact info the system through me out. Twice. Luckily one of the barmaids helped me out and gave me a room key. The room was a newly refurbished one on the ground floor. Unfortunately the room had emergency lighting that had a bright LED shining all night and was not conducive to sleep. After a sleepless night we complained to the front desk which was now manned and got moved to an older room. No emergency lights and a good nights sleep was achieved. The staff were very helpful and pleasant throughout our stay. Breakfast was very good but we did not eat in the evening.
Emergency lighting in room.
Stayed 2 nights in Jul 2023
Verified review

8/10 Good

Ekow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was to our liking and the front-desk lady, Angela, was very helpful and pleasant.
Stayed 1 night in Oct 2022