Bovey Castle5.0 out of 5.0
Recent guest reviews
Bovey Castle provides splendid accommodation in a delightful location on the fringes of the Dartmoor National Park. It needs to be said however, that the hotel is undergoing extensive refurbishment and inevitably there are big differences between some areas of the hotel. In particular the pool is probably several decades old and we did not want to re-visit it. We have been lucky to stay in a newly renovated room which was very comfortable (although the promised fridge was absent) with a truly luxurious bathroom. All staff were very pleasant and helpful (especially in the reception) but some were surprisingly inexperienced (in particular in the Braserie and in the bar). The highly acclaimed Best Western restaurant met our expectations by providing exceptional dinner and service, well above good standards. We only recommend that you arrive for dinner before 8pm if you wish to fully enjoy all the culinary delights.
My wife and I ,and friends ,visited Bovey Castle for afternoon tea and was immediately stunned with the beautiful building and its wonderful location. However the experience was marred by the poor quality of the sandwiches, lack of attention to detail,regarding presentation cleanliness, and value for money. We were expecting so much more and were desperately disappointed with the overall experience. In the circumstances I felt it important to write to the Management of the Hotel using recorded delivery. I fully set out the issues and concerns,seeking an explanation. My letter was signed for ,but to date, I have not even received an acknowledgement let alone any form of explanation or perhaps an apology. Having been in Retail, I know it takes serious time to build a reputation and a moment to loose it. I just do not understand as a customer of the Hotel why my concernse have not been addressed but simply ignored. My conclusion is that those who have responsibilities and owners of the Hotel, just does not care. The Hotel has its star rating and that's that. They have no concerns for their reputation and as a consequence of my experience on the day and after I will never return and tell others how I feel. Such a shame.
Went for afternoon tea with friends. On arrival were put in the room with parrot and asked for our voucher ( told we couldn't stay for tea without it). This slightly confused us as we didn't have a voucher and had booked several weeks ago! Once this was clarified the service was fine. The rolls were a little stale and the jam was very disappointing. The price is steep and the surcharge on top of mediocre food difficult to justify. We were not rushed and refills of coffee were available.The views were beautiful and a stroll around the grounds afterwards pleasant. All staff including some who were clearly off duty were courteous. Really the experience is for the surroundings not the food quality.
Came with my husband for one night stay. Staff very attentive and friendly, amazing room, loved the little extras (sloe gin any one?), beautiful building and relaxing spa. Everything was just right. Food in the GWR restaurant was first class - I can't remember the last time I had a meal that impressive. Will definately return. A well run, beautiful hotel.
Stayed here just for one night but wished we had booked longer. Beautiful castle and surroundings, very friendly service, superb dinner and nice and relaxing bar area. We had a standard room at the castle which was spacious enough and offered complimentary drinks and snacks. Would recommend!
From the moment we viewed Bovey we knew that it would be our wedding venue. The staff were impeccable throughout our 18months of wedding planning, the wedding day and beyond. The venue itself is striking; a magnificent castle with the backdrop of dartmoor and picturesque grounds for wedding photos. We were whisked off into the grounds for some photos on a golf buggy! The service and food are worthy of the 5 stars standards - extreme care and attention is put in to ensure each guest's individual needs are met and the whole day ran seamlessly. The facilities are lovely and include a swimming pool, sauna and steam room. We had a lot a family and friends staying with us at Bovey Castle who were all very happy with their rooms and the grand suite was a superb bridal room! The falconry display the morning after the wedding topped off the best weekend of our lives! A huge thanks to Catherine and her team for all their hard work
The hotel itself could not be faulted. The grounds are beautiful and the approach to the imposing hotel over the golf course very impressive. We were greeted at the entrance and offered valet parking. Our cases were taken to our room and the receptionist was very polite and welcoming. Our room was very well appointed with a huge bed which was very comfortable. The bathroom was extremely well equipped and there were Espa complimentary toiletries, bath robes and plenty of fluffy towels. It was spotless. There was a Nespresso machine and complimentary nuts, apples and sloe gin. All very impressive. Then we went down to dinner. We had paid an all inclusive price for a 7 course tasting menu, bed and breakfast. The dinner was disappointing. They were trying too hard and the food was far too fussy. The savoury dishes were barely more than a mouthful and far too much emphasis was put on the sweet dishes. Wine matching cost £50 each extra which we didn't want. The cost of wine from the wine list was exorbitant. The cheapest we could find was £38. When we signed for the meal the bill was very confusing totalling £234. We asked for an explanation and were told that our all inclusive part would be taken into account when we checked out. The following morning when checking out our bill had had £26 added in service for our dinner. We were happy to pay service for our lunch which was extra but not for dinner which was supposed to be all inclusive. At 12.5% we felt this was audacious and greedy given the cost of the meal. We strongly suspected that the money would not have gone directly to the hard working low paid waiting staff but would just add to the hotel's profit. We questioned the charge and were told we would have signed for it the night before but we could take it off "if we wanted to". We did not feel that it had been brought to our attention the previous evening and we felt very reluctant to pay even more for a meal that was at best average. We asked the service for dinner to be taken off the bill and this was rather petulantly done by the manageress behind the desk. We were left feeling very mean and the manageress was offhand, bordering rude and did not wish us a safe onward journey or even say goodbye. So we left feeling cheated of a great stay and we would not go back again at any price even though the hotel itself is gorgeous. It felt like because we had booked an all inclusive deal (with Secret Escapes) that we were inferior to other clients who were presumably paying a hefty full price. If the hotel didn't want our custom at a reduced price they should not offer it in the first place. All in all I didn't think the price we paid, even at a reduced rate, was value for money. The addition of a service charge demeaned the quality and value of the £85 per cost of the tasting menu. If nothing had been added we would have felt minded to give a tip directly to the serving staff but instead we left feeling far from happy. This is a big disappointment and if hotels like this want to attract more customers and survive in an increasingly competitive market they should try to be more open about their prices and less pretentious about their food.
Arrived on a Friday for a two night stay in August 2017. Valet parking on arrival and taken straight up to the room after a very quick check-in. Room was lovely and spacious (Castle Room) on the 3rd floor. Bathroom very clean, nice toiletries, fluffy towels and bath robes. Room had free water, nuts, fruit and sloe gin(!). Bed was very comfy. Gardens beautiful and can easily go for a short or long circular walk over the moors straight from the hotel door. Breakfast had a great choice and a large amount of additional items that could be ordered. Staff at breakfast very attentive. Pool changing rooms not so nice but they are about to be refurbished. Would definitely stay there again.
We had been looking for somewhere to stay in the vicinity whilst visiting family this past weekend (29/07/2017) and decided to treat ourselves and stay in a classic room at Bovey Castle. I had looked at a number of hotels and B&B's nearby but couldn't find anything that really caught my eye or that had any availability until I saw this hotel. From the moment we drove through the entrance gates to this huge private estate we were blown away! The main drag cuts through the immaculately maintained golf course running along either side of the road, which eventually leads you up to the main hotel entrance/courtyard and valet parking drop off. We actually parked the car ourselves and carried our own bags to the hotel entrance. As we approached the hotel we were greeted by one the friendly porters who offered to take our bags for us and then guided us through to our check in. After a very efficient check in process we were then led up to our room on the third floor along with a bit of commentary on the history of the hotel and useful info regarding the facilities, meal timings etc. Our classic room was huge, much bigger than I expected, containing everything you could imagine from coffee pod machine, tea selection box to fresh milk in the mini bar fridge for making your own drinks with. There was a sample bottle of a delicious complimentary slow gin which tasted lovely, still and sparkling mineral water, mixed nut selection and more... The decor of the room and attention to detail was remarkable. The queen sized bed was certainly one of the most comfortable I've ever slept in. Unfortunately we were only staying overnight so didn't really have too much time to make the most of the hotel or spa. The bathroom was a little on the small side but modern and stylish, and also fitted with an amazing shower, massive luxurious towels/bathrobes and slippers. The hotel offers free wi-fi throughout which was useful as there was no cell phone signal anywhere, the wi-fi works everywhere except outside. The views of the local scenery from all sides of the hotel are stunning, even on a dark, cloudy, windswept, rainy day. We did find time to relax and enjoy a drink or two in the Oak Room bar which has to be the most intriguing bar I've even been in. There's an extensive drinks menu, although disappointingly no draft beer on offer, there is a fine whiskey selection mounted on impressive glass shelves positioned on either side of the main fireplace that will satisfy most tastes, if you like a wee dram. The cocktails are good quality, which you'd expect at £16 a pop and we enjoyed spending time relaxing in this bar. Drinks are quite expensive so perhaps a Happy Hour would draw more guests to the bar, it was very quiet both times we visited the bar and that was even when there was a wedding party in attendance. We ate our dinner in the classy Smith's brasserie, both taking the "BOVEY CASTLE homemade Dartmoor beef burger" and this did not disappoint, there's a great wine selection and you can order a good pint of draft beer here. The service at Bovey Castle is excellent and what you'd expect from a hotel of this standard. Breakfast the next morning was also a treat, located in the Great Western restaurant and consisted of an English style hot buffet along with cereals and continental option. There was plenty of different freshly squeezed juices available and the a la carte menu if you fancy something else. The hotel puts on lots of daily activities, some of it free and some chargeable and there's stuff for the kids to do as well. I can't think of anything negative to say about this hotel apart from the fact that we didn't have enough time to spend there and enjoy more of the hotel/surroundings (it was typically British summer weather during our stay and rained constantly), so we're already planning to visit again and stay for a while longer.
We booked to stay for a week in Cleave Tor Lodge at Bovey Castle as we wanted some where quiet, nice surroundings and something for the children and we were not disappointed. The long road up the driveway to the hotel is set in an amazing golf course but for me it was the views of Dartmoor that were stunning. We were met by the smartest dressed concierge doorman you could possibly want who was very friendly and helpful. It does show on the website how the staff are dressed however in my naivety i thought this may of just been for the marketing! As we had arrived early we had lunch in Smith's Brasserie and although this is the more casual dining area it was still quite formal, however comfortable and the meals were fantastic and the staff helpful. We then went to the spa area as the children wanted to use the swimming pool - a feature that was used daily for several hours by us all. Its a great sized pool for a spa as many are quite small but not this one. The sauna and steam room were right by the pool and was lovely to use. We then went to the lodge for 4pm (just in time for the Sainsbury food delivery that the staff were more than willing to put away for us). The lodge (not really a lodge as it is a lovely three storey property) is beautifully decorated and has everything you can think of that you need for a week. The rooms are very spacious and with all bedrooms having en-suites there was no arguing from the children on who was having which bedroom! The balcony on the middle floor has views across the grounds and is right by the tennis courts. The grounds of the hotel are beautiful and the children loved the park, watching the fish and baby ducks in the numerous pools and it was lovely to watch them having good old fashion fun rolling down the hills. As some have put on here, there is no phone signal but for us it was a bonus and being in the middle of a National Park you can't expect to get signal - however the Wifi across the hotel and the lodge was good. The hotel it located in an area that you can drive out to various beaches or days out. There is service charge added automatically to the bills but as long as you know this it doesnt matter and for us saved the difficulty of where to leave the tip. We all really enjoyed the week and the three children (aged 15, 10 and 5) all had enough to keep them entertained all week.
- Free in-room wired Internet
- Free valet and self parking
- Onsite dining
Located in North Bovey, Bovey Castle is within a 15-minute drive of Grimspound and National Park Visitor Centre Postbridge. This 82-room, 5-star hotel has a golf course, a full-service spa, and 2 restaurants. It's on a river and also within a 20-minute drive of Becky Falls and Castle Drogo.
Enjoy the garden views at Great Western Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with English breakfast, available for a fee from 7:30 AM to 10:30 AM.
Bovey Castle's 82 rooms are individually decorated and provide refrigerators, coffee makers, and free bottled water. Guests can expect free wired Internet and flat-screen TVs with digital channels and pay movies. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include safes, phones, and desks.
A local mainstay since 1907, Bovey Castle offers a golf course, a full-service spa, and an indoor pool. There's free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, a spa tub, and a sauna.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 2292 reviews