Hotels on the River in North West

"Food isn't good, very high in fat, carbs and sugar. No healthy options asides from salad which it doesn't really count. They have a ton of staff but they aren't customer service focus more like out to lunch. Nobody greets you or even look at you, they avoid eye contact. Definitely didn't feel welcome. Hotel itself it's fine and basi amenities need improvement and easier access to use them. The safari drives are chaotic needs more planning and organization. "

"The room shown on the app isn’t what we get, literally a downgrade. The noise was unbearable slept at 2pm because guests had a party (more than 10pm), reception refused to deal with it. The staff train in the gym area while guest use the pool or have to go change for the spa. Those guys would stop and stare . Never going back to that place. "

"Excellent facilities in close proximity"