I’d like to say that we had a great stay at The Palms. The room was nice - nothing exceptional. The large pool was freezing. Only a very small pool and hot tub are heated.
The Palms checked another family into our room, so it took a fairly long time for them to get the mix up cleared up. The front desk was not straight-forward with their mess up and I waited a good 15 minutes before I even knew what was going on…which felt like a lifetime after 15 hours in a van with 5 kids.
Real Joy was REALLY accommodating and sent us $150 to reimburse us for dinner at the resort.
The resort gave us $30 in vouchers - very nice as well.
The room was comfortable, clean- not super updated.
The kitchen was great to have. We cooked every day and almost every meal. The proximity of the room on the ground floor to the pools made it easy to bop back and forth. Loved that.
We could have used a few more utensils and some non-stick pans. Scrubbing stainless is fine at home but it was tedious meal after meal. Small details, definitely.
It also would have great to have some basics stocked - salt, pepper, etc. Most VRBOs have some sort of snack welcome packets, packets of coffee, tea etc. Again - small details that make a big difference.
The bathrooms were decent - the master shower leaked out the side and we had to keep a towel shoved between the shower and toilet.
The toilet didn’t flush well - plunged that bad boy quite a few times.
The unit came with a couple rolls of TP, but for a place that sleeps 6 that will last you about a day. We had to buy paper towel, TP, soap etc. Not much was supplied that lasted more than a few days.
The ice maker on the fridge did not work. Again - end of the world, no. Total nuisance- yes. It was reported to Real Joy but it wasn’t fixed in time for us to utilize it.
The biggest let down was that the dryer didn’t work. We ran one load of clothes the day we got there (traveling clothes) and then it stopped working. At one point we ran out of towels because we washed a load and then realized the dryer was broken. Real Joy did bring us a fresh load of towels which was great. However, we packed with the intention of washing and rewearing some items so the kids had to wear dirty socks and long sleeved shirts. I did report the issue and was told someone would come out, however they didn’t. We were told they’d reimburse us for a trip to the laundromat- but really?! No thanks.