At check in on Sunday, found ceiling leak in carriage house that had obviously been there a while. Someone came to look at it and told us a plumber would come back. Plumber came the next day, said not a plumbing issue, don’t be surprised if ceiling fell in. No call back from mgmt, which continued for two days. Mgmt finally calls back Wednesday with “great news”, it will be fixed Thursday. As we were checking out Friday a.m., I asked them not to come disrupt our last day. Mgmt got extremely rude and angry with me. Our entire stay we had towels in the middle of hallway soaking up dripping water. Another big surprise was the metal spiral staircase in the carriage house, which was not seen in any pictures or talked about in description of house. This made the area inaccessible to over half of our party due to their ages and/or physical disability. We would not have chosen this property if the staircase was known about. Other than these two big things, the house was ok, just showing lots of wear and tear. We will make sure to never use this rental agency again and would definitely not recommend them.