The Kilimanjaro offers spectacular harbour views, spacious rooms, and warm Tanzanian hospitality throughout. Staff welcomed me with smiles, upgraded me to a high-floor room. The gym is a standout–bright, air-conditioned, and exceptionally well-equipped with modern cardio machines, a solid free-weights area, and plenty of space to move. When humid weather attracted tiny harmless insects one night, the team responded in minutes: instant move to a beautiful suite, all my clothes laundered and pressed free of charge, and the general manager personally checked on me at checkout. A small glitch became a masterclass in service recovery; I left even more impressed and will happily return. Highly recommended.