You need to update the photos on your site. The property was old and smelly.
All members of the staff, front desk, restaurant, housekeeping, were exceptional!
Very friendly staff and they were quick to check us in the rooms where clean very comfortable bed! AC in room and warm water also iron ironing board hair dryer coffee machine and mini fridge
Clean room, had a short overnight stay, but everything seemed nice
The hotel was advertised as 4 stars, but this was not a 4 star experience. When we arrived our first room had several issues: *shower drain not working properly so only one person could shower (plumber had to be called) *bathroom lock not working *no fan in the bathroom *safe was not working, engineer had to be called to replace battery Second room: *see pictures of filthy, soiled mattress - looks like blood or urine/feces with black mold on the flip side Third room: *see photos of mattress with black mold, beer cap under mattress In addition, *room service was unresponsive *restaurant was not at full capacity which was not advertised when booking - had to find other areas to eat *had to wait 45 minutes for pool towels because none were available; housekeeping was rude about it when I asked how long it would take to get fresh towels *your Koi pond was littered with beer cans, water bottles and a small blue plastic ball I would rate this stay below one star if that were possible. The only saving grace was Ashly and Maria who did their best to promptly and kindly assist, so I thank them for their help. The Operations Manage refused a refund and avoided my phone call. He would not work with the booking agent either.
Staff was very nice and welcoming. The hotel was very quiet and clean.
It was right next to the reptile show.
Great accommodations we always stay at this facility when we come to town
Close to stadium and easy to find from The airport.
A little disappointed in the amount of crumbs and dust left in the room from prior guests. Has me concerned with the amount of cleaning done between stays.
The room was great! Clean and somewhat modern. The pool however needs some updating and quick! It’s literally falling apart.
The staff! Service was good pool area was excellent
The hotel was very nice clean and the staff was very helpful! The pool and hot tub could have been cleaner not trash but leaves from the trees but enough that it was hard to use hot tub pool is saltwater very beautiful property inside and out we were on the 14th floor and the view was amazing will be back soon
The check in process was unusual. We weren't informed of how charges would be on credit card, ect.
Located in East Arlington within a short walk of Choctaw Stadium, Sheraton Arlington Hotel is within a mile (2 km) of other popular sights such as AT&T Stadium. This 3.5-star hotel has 311 rooms and welcomes guests with 3 restaurants, an outdoor pool, and a 24-hour gym.
Enjoy dining at Parkside Grille, one of 3 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11:00 AM.
All 311 rooms provide coffee makers, free bottled water, and safes. Guests can expect free WiFi and LCD TVs with cable channels and Netflix. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Phones, ironing boards, and desks are also standard.
Guests of Sheraton Arlington Hotel have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a 24-hour business center.
You need to update the photos on your site. The property was old and smelly.
All members of the staff, front desk, restaurant, housekeeping, were exceptional!
Thank you so much for your feedback about our staff, we are happy that you enjoyed your stay with us.
Very friendly staff and they were quick to check us in the rooms where clean very comfortable bed! AC in room and warm water also iron ironing board hair dryer coffee machine and mini fridge
Thank you for staying with us, we appreciate your feedback, and we are booking forward to welcome you again.
Clean room, had a short overnight stay, but everything seemed nice
Thank you for your feedback, we are happy that you enjoyed your stay with us.
The hotel was advertised as 4 stars, but this was not a 4 star experience. When we arrived our first room had several issues: *shower drain not working properly so only one person could shower (plumber had to be called) *bathroom lock not working *no fan in the bathroom *safe was not working, engineer had to be called to replace battery Second room: *see pictures of filthy, soiled mattress - looks like blood or urine/feces with black mold on the flip side Third room: *see photos of mattress with black mold, beer cap under mattress In addition, *room service was unresponsive *restaurant was not at full capacity which was not advertised when booking - had to find other areas to eat *had to wait 45 minutes for pool towels because none were available; housekeeping was rude about it when I asked how long it would take to get fresh towels *your Koi pond was littered with beer cans, water bottles and a small blue plastic ball I would rate this stay below one star if that were possible. The only saving grace was Ashly and Maria who did their best to promptly and kindly assist, so I thank them for their help. The Operations Manage refused a refund and avoided my phone call. He would not work with the booking agent either.
We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the Sheraton Arlington Hotel, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. However we have responded to your inquires via email, and we are looking forward to serve you better in future.
Staff was very nice and welcoming. The hotel was very quiet and clean.
Thank you so much for your great feedback, we are looking forward to welcome you again.
It was right next to the reptile show.
We are happy that you enjoyed your stay with us. we really appreciate your feedback.
Thank you for staying with us, we appreciate your feedback and we are sorry that we didn't meet your expectations
Great accommodations we always stay at this facility when we come to town
Thank you so much for great feedback, we are happy that you enjoyed your stay, and we are looking forward to welcome you again.
Close to stadium and easy to find from The airport.
Thanks for your feedback, we are happy that you enjoyed your stay with us.
We apologize that we didn't meet your expectation, we will share you feedback with my management team.