One of the two elevators was broken for over a week with no evidence of attempts to fix it. The hallway smaller like wet dog and vomit for several days. For a ten day stay, we were only offered one housecleaning. Outlets were broken. The breakfast looked promising but was not very good—waffles and tots were rubbery. We had to replenish our towels and toiletries frequently, and we were told to call to have them delivered. That didn’t work, so we had to visit the front desk nearly daily to retrieve them. When I’m on vacation, I’d like to relax and not think about cleaning or remembering to pick up necessities. I didn’t have that experience. The area is convenient, and the hotel looks nice.
I didn't like how check in was supposed to be at 3 but our room was not ready until almost 5pm. However, the receptionist did say she upgraded my room to a 1 bedroom for the inconvenience. She also offered to take a snack from the hotel convenience store. One bedroom was nice - had a little kitchenette and a good size fridge to store drinks and snacks. Mattresses and pillows were fine too. There's no fan in the bathroom ... the AC was only in the bedroom. Since our 2 boys slept on the pull out couch, the bedroom door had to remain open or it got too hot where they were sleeping. Breakfast buffet was small but clean and organized (supplies gloves and masks) and the food was tasty. I got to catch Thursday evening snacks (wine and cookies) and the pool is small but very pretty.
Everything was clean, nice front desk people. Would stay there again.
It is conveniently located near the highway and every kind of shopping and restaurant one could want, including an inside mall.
Very nice place. Everything was smooth at checkin, room was very clean. Parking was good and there were lots of restaurants and stores in the immediate area. I'd definitely stay there again.
The front desk people were very receptive and responsive. It is the cleanest hotel in which we’ve stayed. Their breakfast had a large variety of choices with multiple condiments for every selection.
Great place to stay. Would come back again if I'm in the area.
The hotel is clean, rooms are big and confortable. The mall is 5 minutes away. I didnt have a car, and i planes to walk el The mall, but i think it is better to have a car, distance arw an issue without a car in Texas. Taking a cab was The option.
My grand daughters and I stayed three days and loved it! The suite had everything we needed and the staff was friendly and accommodating. The breakfast was fresh and hot and really good. the girls especially enjoyed the waffles in the shape of Texas.
The staff was wonderful accommodating us. We would stay there again.
I knew I wanted a great shopping area for our girls trip but could not decide which of the dozen hotels within range of all of those fun shops to choose. I decided to let the reviews do the talking. This hotel had amazing reviews online and therefore that's where we booked. My sister, mom, and myself could not have been more impressed by the decor, helpful & friendly front desk staff, & perfectly clean suite! We will book here again!!!
We really enjoyed our time at Homewood Suites. Good service
I hadn't stayed at a Homewoods Suites before - I was pleasantly surprised. This was a last minute booking and the price was reasonable so I wasn't expecting much. The room was a big with a full kitchen (full size refrigerator w/ ice maker and a stove plus pots, pans, dishes, etc...). I have paid much more for a lot less in the past in this same area. I wholeheartedly recommend the Homewood Suites Frisco and I definitely will stay there again.
We had great time here with my two kids! They enjoyed the pool and the hot buffet breakfast is so good. The room is very clean, roomy with a nice kitchen and comfortable bed.The place is surrounded with shops, restaurants and very near to Stone briar Mall. The staffs are very nice and courteous. We love staying here.
This place was a great bargain. Free breakfast and clean rooms.
Location was perfect for eating, shopping, access to roads, etc. Free breakfast was only passable. I they were in the breakfast business, they would be out of business. Coffee was great
Homewood Suites by Hilton Dallas-Frisco places you within 2 miles (3 km) of popular sights like Ford Center at The Star and Stonebriar Centre Mall. This 117-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi. It's connected to a shopping center in central Frisco and also close to Legacy West and The Shops at Legacy.
Free buffet breakfast is served each morning from 6:00 AM to 9:00 AM. For a nice break, mingle with other guests at the free manager's reception on select days.
50-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include kitchens, dining areas, and refrigerators.
At Homewood Suites by Hilton Dallas-Frisco, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
One of the two elevators was broken for over a week with no evidence of attempts to fix it. The hallway smaller like wet dog and vomit for several days. For a ten day stay, we were only offered one housecleaning. Outlets were broken. The breakfast looked promising but was not very good—waffles and tots were rubbery. We had to replenish our towels and toiletries frequently, and we were told to call to have them delivered. That didn’t work, so we had to visit the front desk nearly daily to retrieve them. When I’m on vacation, I’d like to relax and not think about cleaning or remembering to pick up necessities. I didn’t have that experience. The area is convenient, and the hotel looks nice.
I didn't like how check in was supposed to be at 3 but our room was not ready until almost 5pm. However, the receptionist did say she upgraded my room to a 1 bedroom for the inconvenience. She also offered to take a snack from the hotel convenience store. One bedroom was nice - had a little kitchenette and a good size fridge to store drinks and snacks. Mattresses and pillows were fine too. There's no fan in the bathroom ... the AC was only in the bedroom. Since our 2 boys slept on the pull out couch, the bedroom door had to remain open or it got too hot where they were sleeping. Breakfast buffet was small but clean and organized (supplies gloves and masks) and the food was tasty. I got to catch Thursday evening snacks (wine and cookies) and the pool is small but very pretty.
Thank you for your feedback regarding your recent stay. We are happy to see that your overall stay went well and that our staff was great and took care of switching you into a different suite. Also glad to hear that you enjoyed our delicious breakfast and evening social- a great way to start and end your day! We pride ourselves on providing an excellent guest experience and we apologize for any inconveniences you experienced during your stay. We hope to have the opportunity to welcome you and your family back again soon.
Thank you so much for your 5-Star rating! We look forward to welcoming you back again soon.
Everything was clean, nice front desk people. Would stay there again.
Thank you for your wonderful review. We are happy to see that you enjoyed a clean and comfortable stay and that our staff was so nice. We look forward to welcoming you back again soon.
It is conveniently located near the highway and every kind of shopping and restaurant one could want, including an inside mall.
Thank you so much for your wonderful feedback on your recent stay at the Homewood Suites Dallas-Frisco. We are pleased to see that you enjoyed your stay and our location. We love our location and its proximity to so many wonderful things to do, eat, and visit. We are happy to see that you love it to! We look forward to welcoming you back again soon.
Thank you for your great rating! We hope to welcome you back again soon.
Very nice place. Everything was smooth at checkin, room was very clean. Parking was good and there were lots of restaurants and stores in the immediate area. I'd definitely stay there again.
Thank you so much for your kind review! We're very glad you enjoyed your stay and our location--we love the all of the options for food and shopping around us. We hope to see you on your next visit to Frisco!
Thank you so much for this 5-star rating! We hope to welcome you back again soon.
Many thanks for the wonderful rating!
The front desk people were very receptive and responsive. It is the cleanest hotel in which we’ve stayed. Their breakfast had a large variety of choices with multiple condiments for every selection.
Thanks for staying with us. We appreciate your feedback!
We are very saddened to see your disappointment in your recent stay. As a safety precaution for both our employees and our guests, we are currently not entering occupied guest rooms to provide full housekeeping service daily. Instead, we are replenishing fresh linens, and toiletries, and providing full housekeeping on a limited basis to guests with extended stays only. We pride ourselves on providing an excellent guest experience and maintaining the highest level of cleanliness for all of our guests, so we sincerely apologize for any inconveniences you experienced during your stay. We hope that we have a chance to welcome you back again so that we can make up for the issues that you experienced on this visit.