Holiday Inn Express & Suites Cedar Hill2.5 out of 5.0
Recent guest reviews
I stay at many holiday inn exp locations across Texas. This is the first 5 star rating I've given right away. Very clean hotel. Staff was excellent. Located in an area with multiple good restaurants and shops.
I had such a pleasant stay at this hotel. I was there during an extremely busy time but had made my reservation a month prior. I had to unexpectedly stay an extra night and the rooms were completely booked. The manager kept me updated about cancellations and eventually I was able to get a room for one more night without having to change rooms. Thank you for going out of your way to see that I was accommodated! Beds were awesome, too!
Check-in was incredibly slow. Later discovered the door to the room didn't lock from the outside. Reported the issue to the hotel manger. Three hours later the problem was still not resolved and the manager and maintenance had left for the day. Night manager moved us from our double queen for 3 people to a handicap king and pull out sofa. What a terrible inconvenience to repack/unpack everything again after a long day of travel! Also, couldn't call the elevator on the floor so had to use stairs to move all our things. To top it off, the shower head was broken in the new unit. Reported that issue to manager at 7:30am today. It's 8:30pm and issue still has not been resolved. Guess I'll have to take a shower on my knees again tonight. Staff was rude and incredibly unresponsive. Will NEVER stay here again!
Great motel just south of Dallas Texas. A newer property pet friendly and close to all Dallas attractions. Nice clean quiet room, The staff was very attentive and friendly, a nice alternative to staying in crowded Dallas. A short 15 drive to downtown Dallas.
I am a frequent traveler and this was the worst experience I have ever had with any hotel chain. Mark, the general manager should not be a manager in the hospitality industry. I have never been treated so poorly and satisfaction is not a guarantee by far.The fire alarm went off at 2:30 in the morning and was still going off at 10:30 am when I checked out. The general manager offered nothing and was rude! Worst experience ever!!!
Very nice hotel. Excellent housekeepers, great breakfast, nice furnishings. Very impressed. They want me to say more, so I'll add that our heating/ac stopped working just before we checked out. Reported to manager who jumped right on it. Can't ask for more than that! :)
Entered room and it smelled like smoke. Front desk says that rooms are all non-smoking and never have been. The placards on the walls have no smoking signs and they also have many where there is not a non smoking sign. Staying for free on points otherwise would check out of hotel
I stayed at the hotel for one night. When I’m in this area I usually stay at another chain's property about a mile away but decided to try this hotel because I got a better rate. I was pleasantly surprised. When I arrived I was checked in right way. My King room was spotless and quiet. The bed so comfortable that I changed my plans and just rested. I will definitely be back.
It would not have mattered how the rest of my stay went after being told my room was ready early and I could check in early due to having a super early flight and my daughter and Grandson (9 mth old) coming over to spend time with me before having to work. You made these weary travelers very happy! That made this a 5 Star trip for me. The little things truly mean a lot! Thanks again, David, for being so accommodating! Food was average (breakfast) and they have a nice indoor pool.
Went to Dallas area for a youth basketball tournament, 8th grade and younger. Made a big mistake of booking where many of the basketball players were staying. Asked for a quiet room and the person at the front desk did his very best. Room was very clean and beds super comfortable but at 1 a.m. we and many of the third floor customers were awakened by a group of children around ten years old unsupervised, running up and down the hall, slamming doors and shouting. Contacted the front desk and the night person was reluctant to take any direct action. I had instructed the children to go to their rooms and stay there. I was concerned that perhaps the police should be called if there were no adults to supervise them. When I spoke with the clerk in the morning he said he had called the room several times with no answer and had patrolled the floor with no further disturbance. I was very concerned that he had not tried harder to find out what was going on with the unsupervised children. Also, the elevator was not working and the night clerk did not know how to reset it. Since we did not get much sleep we were comped the room which we appreciated. The breakfast room was very nice but breakfast so-so. TIP: there is no such thing as a quiet floor here because you can hear everything through the door so find out if they have groups staying that may cause problems with noise before booking.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 43 reviews