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Recent guest reviews

Great location. Beautiful setting.

It is quiet on the side opposite the Main Street in front. But I was looking forward to sitting outdoors or even using the pool. What isn’t known is that the neighboring hotels all use the Holiday Inn Express pool so there is no room in the pool. It opens late in the morning and closes early at night. Disappointing. The breakfast area was so unkept that my husband sat on yogurt on the seat. We were here five nights and each morning there was no coffee?! One morning one of the employees rushed in front of us to grab bacon before they were gone. The pancake machine was broken. Disappointed again....

Only we had a negative opinion that was the staff members who service the breakfast were too slow and a lot of customers were waiting for food that was 8am in the morning.

Our view was amazing, looking back to the trees and rocks of the Black Hills. I could not believe the continental breakfast that was offered! By far the best continental breakfast, so many choices! I would 10/10 recommend the Holiday Inn!

Good hotel overall. Very friendly staff. Room was ok, could use some freshening up (carpet was old), and noise easily travels through the walls. Good location to drive to Crazy Horse and/or mount Rushmore, however ALL bars and restaurants close at 9pm. Definitely other more charming places to stay in the area available.

Our room faced the highway and was noisy if we had our window open at night. The fan in our bathroom was not functioning but the room was clean and comfortable. Easy access to traveling around the Black Hills.

Only problem was bed height. Difficult as a handicapped person to get in and out of bed

Well run hotel, enjoyed our visit. Pool water a bit cold, but hot tub felt great. Limited options for coffee at breakfast.... suggestion would be to have multiple coffee creamer flavors (I'm a coffee snob)... but overall, great!

Nearly new motel, very clean and modern. Beautiful grounds and waterfall in back yard.Staff friendly and helpful. Enjoyed our stay very much. Phil

Very good breakfast, great location to a number of attractions. Very happy with this hotel

My wife and I stayed three nights and would liked to have stayed longer. Enjoyed the view while eating breakfast which was very good. Great location for all there is to see and do in the Black Hills of South Dakota.

Relaxed, clean, new, conveyant, firepit and waterfall to relax to in the evening. Nice place to retreat to after sightseeing all day.

Friendly staff; clean new hotel; grat relaxing waterfall out back

very nice enjoyed the town and hotel

stayed 2 nites,close to state and national parks,very clean,great morning breakfast,we only needed one other meal on these 2 days.After a long day of site seeing We sat outside by a built in gas fire pit,under a clear and star filled sky it was very nice.Huge beds and clean rooms,housekeeping and the rest of the staff friendly and respectful.

We were so happy to see a clean, perfectly tended hotel! With so many choices in this area, we felt very fortunate because some of the locations looked old and run down. The front desk staff were very sweet and helpful and we would definitely recommend the location to see the sites. Crazy Horse is about 5 minutes away. Mt. Rushmore is about 20 minutes away. Lots of good restaurants and things to do in Custer!

great

This hotel was very pleasant in every way. The front desk people were friendly and informative. Our children loved the swimming pool which was clean and well kept up. We appreciated the fact that we could see our children in the pool while we enjoyed the treadmills. The breakfast was complete and there was something for each of us to enjoy. We liked being able to walk across the street to the Flintstone Theme Park and to several restaurants. We also liked being able to walk to the putt putt golf on the same side of the street. We would definately stay there again.

W Mount Rushmore Road Custer SD

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Rocky Knolls Golf Course is a short stroll from Holiday Inn Express Hotel & Suites Custer, an IHG Hotel, and other popular attractions like 1881 Courthouse Museum are within a mile (2 km). This 91-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:00 AM.


Rooms

All 91 air-conditioned rooms provide microwaves, coffee makers, and free newspapers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free local calls, safes, and ironing boards.


Property features

Guests staying at Holiday Inn Express Hotel & Suites Custer, an IHG Hotel enjoy an indoor pool, a fitness center, and a spa tub. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this hot springs hotel include free WiFi in public areas, a 24-hour business center, and a computer station.

Room options

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Non Smoking, Balcony

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking, Balcony

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express Hotel & Suites Custer, an IHG Hotel

Everyone (4) Couples (10) Family (4)
5
Partner Couples

Great location. Beautiful setting.

By on May 12, 2021

3
Family Family

It is quiet on the side opposite the Main Street in front. But I was looking forward to sitting outdoors or even using the pool. What isn’t known is that the neighboring hotels all use the Holiday Inn Express pool so there is no room in the pool. It opens late in the morning and closes early at night. Disappointing. The breakfast area was so unkept that my husband sat on yogurt on the seat. We were here five nights and each morning there was no coffee?! One morning one of the employees rushed in front of us to grab bacon before they were gone. The pancake machine was broken. Disappointed again....

By on Jun 24, 2019

5
Friends

Only we had a negative opinion that was the staff members who service the breakfast were too slow and a lot of customers were waiting for food that was 8am in the morning.

By on Jun 22, 2019

Review comment responded on Aug 1, 2019

Thank you for your review. We apologize for the inconvenience you experienced during your recent stay. We hope we are able to serve you again in the future.

5
Partner Couples

Our view was amazing, looking back to the trees and rocks of the Black Hills. I could not believe the continental breakfast that was offered! By far the best continental breakfast, so many choices! I would 10/10 recommend the Holiday Inn!

By on Apr 29, 2019

Review comment responded on Jun 12, 2019

Thank you for taking time to comment on your recent stay! I will pass this review on to the staff. It is always fun when we have a chance to celebrate these successes. Dawn

4
Everyone

Good hotel overall. Very friendly staff. Room was ok, could use some freshening up (carpet was old), and noise easily travels through the walls. Good location to drive to Crazy Horse and/or mount Rushmore, however ALL bars and restaurants close at 9pm. Definitely other more charming places to stay in the area available.

By , from Minneapolis on May 28, 2018

3

nice hotel located on a busy highway.

Everyone

Our room faced the highway and was noisy if we had our window open at night. The fan in our bathroom was not functioning but the room was clean and comfortable. Easy access to traveling around the Black Hills.

By , from from st. louis missouri on Sep 2, 2017

4

good location

Everyone

Only problem was bed height. Difficult as a handicapped person to get in and out of bed

By , from San Antonio TX on Aug 18, 2017

5

great hotel in black hills

Everyone

Well run hotel, enjoyed our visit. Pool water a bit cold, but hot tub felt great. Limited options for coffee at breakfast.... suggestion would be to have multiple coffee creamer flavors (I'm a coffee snob)... but overall, great!

By , from Denver on Oct 11, 2016

4

beautiful setting

Couples

Nearly new motel, very clean and modern. Beautiful grounds and waterfall in back yard.Staff friendly and helpful. Enjoyed our stay very much. Phil

By on Sep 18, 2013

5

fantastic room & hotel

Couples

Very good breakfast, great location to a number of attractions. Very happy with this hotel

By on Sep 18, 2012

Holiday Inn Express Hotel & Suites Custer, an IHG Hotel

433 W Mount Rushmore Road, Custer, SD 57730
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