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North Lakes Hotel And Spa

4.0 out of 5.0

Recent guest reviews

Stayed here before and returned as the kids particularly loved the swimming pool when visiting the Lakes. Bedrooms and restaurant had been refurbed since our last stay to a high standard. Amazing breakfasts including specials cooked each day to order - my daughter loved a pancake one day and a waffle another. If you don't want to eat in hotel there is plenty to choose from nearby. Boot and Shoe is my favourite. Despite being just off M6 there is no road noise whatsoever so don't let this put you off. Only downside was housekeeping - I don't expect to pay this sort of money and be missing any toilet rolls, toiletries etc but Manager was quick to recover the situation.

Stayed for 2 days and enjoyed our stay. As another reviewer states the outside looks a bit rubbish reminds me kind of Butlins when I was a kid. God knows why it’s painted blue! However once inside you are greeted by a large fireplace And lovely beams. Our signature room was modern and comfortable ( however the bed was too firm for my taste). Lovely little treat for our daughter in the room as well from the hotel. The spa was very good indeed, gym was being redone at the time but who cares! Only mentalists would go to the gym whilst on a break. The staff where fantastic, polite professional and warm. Breakfast was good as well. Nice open plan restaurant and I only noticed the boat handing from the ceiling the second day. Lovely hotel and will be visiting again.

We stayed at the hotel over the Easter. The room was clean, tidy and modern and had everything we needed for our time away. The Spa was also well equipped and a pleasant place to be. We also ate in the restaurant for dinner one evening and the food was fantastic, if a bit pricey. The breakfasts we had were also great and a good way to start each day.

Over the years we have stayed at the North Lakes a number of times, and now that we can take the dog it's really special. The extra dog fee was easily covered by the dog treats, toy and bed, but the reception in the bar to him was lovely. There's even a special entrance to the hotel for pouches where you'll find leads and towels. The hotel rooms have been nicely renovated since our last visit and we loved our 'signature' room. Yes - the number on the floor did catch us out too! Shame we were staying only the one night (heading further north) as both the evening meal and breakfast were great. The excellent attention we had received in the bar continuing in to the dining room. As usual we made use of the pool and were well looked after there by Jo and her staff. Looking forward to getting back there next year.

We arrived Thursday evening at around midnight, the reception desk was unattended but soon was attended. We were welcomed by two gentlemen, one was training (who was attentive) and the other who was just as attentive. They provided us with all the information we needed and we set to our room. We reached the corridor and was looking for the room numbers; they were on the floor- which we liked! Something different. We stayed for two nights, and couldn’t fault anything, we interacted with our cleaner who was lovely and staff couldn’t do more for us. The hotel was clean and crisp which was lovely. We used the spa facilities, the gym was under refurb (which was fine, we didn’t come for that)but used the swimming pool etc, the area was a little smaller that expected, but we found the last seat and chilled. We ate lunch in the bar area, and they catered for my dairy and gluten allergies which was great, we also had breakfast in the hotel, which we thoroughly enjoyed, breakfast staff were welcoming and helpful as well! The best added touches I found, was we had a coffee machine in the room, there was fresh, FRESH milk in the fridge rather than the long long milk and also they provided take away cups! Which was awesome, I made a coffee and took it to the park where we began our day. Overall amazing time away, and I would return. One thing.. don’t be fooled by the outside. It’s quite outdated, but as soon as you look past that, it’s extremely modern. I’d be back!

This place is fantastic. Don’t judge the hotel by its fading halls of resident/old people’s home appearance, the exterior is clearly last on the list for a refurb. The entire place had a real air of boutique hotel feel. Gorgeous rooms, super hot powerful shower, great toiletries & tea/coffee in room. The bed is so very comfy - I’d love to take it home! Fantastic artwork amongst the hotel. Breakfast is 5 star and staff very welcoming. Enjoy!!

Got here late on a Sunday night. First off I couldn't find the room because all the room numbers are glued to the floor rather than the tried and tested wall/door. Eventually got into the room, decidedly average. I did notice that there was already some litter in the litter bin. Shabby. I unpacked, went the bathroom, raised the toilet seat to find that someone had beaten me to it!! Very horrible. Took two flushes to get rid. Checked the bed and at least that looked fine. Checked out. The receptionist didn't enquire as to any aspect of my stay, so I thought I'd share my experience with you good people here on Tripadvisor Not a very nice place at all. Won't be staying there again

We pre booked a spa day here with two treatments each, lunch and the full use of the pool, sauna, Jacuzzi and steam room. The spa upstairs was lovely and we felt very looked after. The treatments were fantastic and staff friendly. However lunch was a complete let down. We were unaware that it was two out of three courses so even though we had ticked for three no one asked what we would prefer and just assumed starter and main. The soup was in a mug and therefore looked like a cupasoup, and my main was apparently pasta but tasted like cold risotto. I would have preferred my desert instead which I never got. No one came back to see if we needed anything or offered us a drink, we had to hunt around in the cupboards to find some glasses and some water. The pool, sauna and steam room were all ok but became very busy with lessons for children and locals who used the pool for swimming. The showers were lovely though!

My family kindly arranged a spa day for me and what a lovely treat it was along with afternoon tea. The hotel team were all very friendly and brilliant at their jobs,from reception to our massages and our lovely tea. The pool area and jacuzzi was very nice and clean,the water was nice and warm,the steam room was great,I didn’t try the sauna. I was with 2 friends,so it was good to be able to catch up in the quiet area upstairs and we were all so relaxed could have fallen asleep. There was a good selection of tea and water and snacks available although we were too full from our lovely afternoon tea. The staff made my day extra special by providing a cake,complete with candles,which was a lovely touch. I had a head,neck and shoulder treatment which was excellent and a body polish which made my skin feel lovely.

This unassuming hotel is a lovely place to stay. We stayed 1 night with our 3 year old son and had a lovely stay. I would definately recommend it. The extra little touches for children, such as the childs dressing gown and the kids version of the tea tray are a lovely touch.

Ullswater Road Penrith England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Within a short walk of Penrith Castle, North Lakes Hotel And Spa is within a mile (2 km) of St Andrew's Church. This 84-room, 4-star hotel has a restaurant, a full-service spa, and an indoor pool. It's also near Penrith & Eden Museum and Rheged.


Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


North Lakes Hotel And Spa's 84 rooms are heated and provide coffee makers, free newspapers, and free bottled water. Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, and bathrobes. Ironing boards and desks are other standard amenities.

Property features

North Lakes Hotel And Spa features a full-service spa, an indoor pool, and a health club. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

77.0% of guests recommend this hotel

Total of 1134 reviews