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North Lakes Hotel And Spa

4.0 out of 5.0

Recent guest reviews

We stayed here in August 2017. We honestly cannot fault the place. We're a family of 4 with two daughters, 4 & 7. Upon arrival the staff were incredibly friendly and check in was a breeze. The whole hotel has a lovey feel about it inside, with a mixture of modern decor which has clearly been completely redone at substantial cost, and a "traditional" feel with exposed timber framework and stone, big fireplaces, and comfy chairs. The corridors to the bedrooms are very modern and spotlessly clean. Our family room was spacious and again, immaculate. Special attention was paid to the kids with their own dressing gowns with "Very Important Little P" embroidered on the back, and their own cookie with their names iced on the plate. Their bunkbeds had blue LEDs around them which they loved. We ate in the restaurant both nights, which was excellent. Kids menu was great, and the quality of the food for us all was faultless, and quite upmarket. The staff in the restaurant were incredibly attentive and the service was excellent. The pool and spa area was also brilliant. Very clean changing rooms and the ability to walk from your room, down to the spa area in dressing gowns and slippers was brilliant with kids. Stayed in quite a few hotels before, and we were sorry to be leaving this one. We will definitely be back. Would also go without the kids as it had a really nice appeal for an adult only weekend away!

This hotel is just off the M6 on the outskirts of Penrith it's good parking facilities but the building is the most horrible blue which cheapens its look. We joined the long queue at reception as there was only one receptionist,give her some credit she did ask for help but non came.. Check in was fine when we eventually got there, with everything explained clearly. Our room was fine a comfortable bed with good tea and coffee facilities. The bathroom was fine but was let down by the black mold around the bathroom and 2 cracked tiles by the sink. Overall clean and tidy. We had a meal in the restaurant, which was spot on excellent quality great choice, drinks prices as you expect in a hotel, but a decent selection of various hand pump beers . Spa and pool facilities are really good too with a small children's pool. Staff throughout the hotel were brilliant, always helpful and with a smile too. A nice place overall but the little things just take the edge off, more of a quality control issue I think, can easily rectified in the bathroom. Would go back

We stayed at North Lakes for one night on our way up to Scotland. We arrived late after a long drive and with two hungry kids. The reception staff were so welcoming and accommodating. Within ten minutes we had checked in and we're in the restaurant. Rooms are clean and have everything you need and the cookies for the kids are a lovely personal touch. The pool is great and reception cafe & restaurant are lovely. I would definitely recommend the hotel and hope to visit again.

My husband booked this hotel for one night in order to break up our homeward journey from Stranraer to Sheffield. He chose it on the basis of its close proximity to the M6 motorway. We arrived at 8.45pm, tired and weary from our journey from Ireland. Check-in was efficient and the receptionist, Lucy, was friendly, jovial and informative. She told us that we had, unfortunately, arrived too late to eat in the restaurant but that they 'wouldn't let us starve' and said that the full room service menu was available for another few minutes but a selection of sandwiches and soup were available 24 hours a day. We went to our rooms, they were painted in lovely muted colours, they were modern, bright and immaculate. There was a coffee machine, with various coffee pods, a kettle and variety of teas and a small block of fudge. The bathrooms housed a double shower cubicle, vanity unit, toilet and heated towel rail. They were beautifully tiled and had complimentary ESPA products. Soft, fluffy bathrobes and slippers were provided in the wardrobe. Whilst our teenage daughters opted to immediately slip into their bathrobes, order room service and watch TV from the comfort of their beds, my husband and I went down to the bar. The area is cosy and inviting and boasts a very nice selection of Gins. The barman, Brad, was more than happy to impart his knowledge on the gins we weren't familiar with and delivered them with flair- they were delicious! After a nightcap (or three) we returned to our room. The bed was so comfortable! Gorgeous soft pillows and crisp, cotton bed-linen made for a wonderful night's sleep. Breakfast next morning was buffet style-both hot and cold, and was delicious. The sausages, in particular were lovely. Check-out was a very generous 12 o'clock and so we availed of the swimming pool and spa before continuing our homeward journey. My husband was very happily surprised by the gym which he said was well equipped. We were genuinely sorry to leave this lovely hotel and will definitely return.

We stayed one night at this hotel and have to say the staff are fantastic. The room was spotless with a large very comfortable bed. Breakfast in the morning was excellent and service the best we've ever had at a Thwaites run hotel. I've knocked it down a mark for the following reason. The magnifying mirror in our bathroom was broken. The hotel were made aware and already knew of the problem. (If you know about it fix it) Secondly there was no hot water in the bathroom sink. I left for home without shaving. As I said it's the little things that count. Otherwise a really good stay.

family room was large but furniture shabby and bunks not very secure food is far over priced for families but as a plus breakfasts are great we revisited here because we've aleays had a great time however the new restrictions on child pool times were dread ful one time during family pool time they blocked off two lanes for the whole session yet they were only used for 25mins!! 8-11 and 3- 6.30 not great times if you want to visit and explore the lakes we spent 4 days here and during the Times kids couldn't go in pool it was mostly empty!! gluten free training needed for some staff. why say hash browns are gluten free when cooked in same oil as fish!! must admit was disappointed with visit perhaps new management taking time to settle

Our room was very nice with bunk beds for kids, the facilities were amazing although the pool was slightly too deep in the centre. A pretty average hotel, but we stopped for lunch and the food was very over priced at £10 for a cheese and ham toastie and £15 for fish and chips. Overall nice hotel and facilities but let down by food prices.

We had an amazing afternoon tea Then a day in the spa (was a bit expensive for treatments though) A gorgeous 3 course meal And a relaxing night in really flashy rooms. Great service at all times Will return.

We were coming up to Penrith for a family wedding and thought we would treat ourselves and book our selves into a nice expensive hotel rather than the budget hotels we usually go for. I now wish I had gone for the budget hotel. I was greeted by a very friendly lady on reception who explained to me that she was new so started taking my details at a slower pace, which was not an issue at all. I then went up to my room (which was difficult as I couldn't find the room numbers to begin with as they are on the floor). Upon entering the room I found that there is barely enough space to swing a cat. I also found that it was a god job that I came in the daylight rather than the night as you need an engineering degree to work out which combination of light switches were needed to turn certain lights on and off, and this is not explained anywhere. When it came to sleeping, the bed was so soft that I believed it was trying to eat me at one point. This resulted in 2 nights of very poor quality sleep. Positives for the hotel are that the breakfast was fantastic and the swimming pool/spa was of great quality and very quiet and relaxing. I dare say that we will not be returning here again!!

Thanks for the afternoon tea today. Very friendly, efficient and welcoming staff throughout our visit. Very pleasant dining room/lounge area but we had extra company in flies constantly around our food. The food was delicious from bottom plate to top plate along with the tea and coffee. I raised the matter of flies with bar staff who agreed it was a problem. Seems we're not the only ones of late to complain about flies.

Ullswater Road Penrith England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Within a short walk of Penrith Castle, North Lakes Hotel And Spa is within a mile (2 km) of St Andrew's Church. This 84-room, 4-star hotel has a restaurant, a full-service spa, and an indoor pool. It's also near Penrith & Eden Museum and Rheged.


Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


North Lakes Hotel And Spa's 84 rooms are heated and provide coffee makers, free newspapers, and free bottled water. Guests can expect free WiFi and satellite TV. Bathrooms offer hair dryers, free toiletries, and bathrobes. Ironing boards and desks are other standard amenities.

Property features

North Lakes Hotel And Spa features a full-service spa, an indoor pool, and a health club. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Double Room

Full 1 | Sleeps 2

Family Room

Full 1 | Full 1 | Sleeps 4

Superior Double Room

Full 1 | Sleeps 2

Superior Family Room

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

77% of guests recommend this hotel

Total of 1032 reviews