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Hotel Bajo el Volcan

3.0 star property
Hotel in Cuernavaca with a 24-hour front desk and an outdoor pool

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Photo gallery for Hotel Bajo el Volcan

Outdoor pool, sun loungers
In-room safe, desk, iron/ironing board
Hallway
Concierge desk
Check-in/check-out kiosk

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Humboldt No. 19, Col. Centro, Cuernavaca, MOR, 62000
  • Cuauhnahuac Regional Museum
    ‪3 min walk‬
  • Borda Gardens
    ‪8 min walk‬
  • Cuernavaca Cathedral
    ‪8 min walk‬

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Room options

View all photos for Double Room

Double Room | In-room safe, desk, iron/ironing board

Double Room

  • 140 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room

Classic Room | In-room safe, desk, iron/ironing board

Classic Room

  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, desk, iron/ironing board

Deluxe Double Room

  • 161 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Cuernavaca

Located in Central Cuernavaca, Hotel Bajo el Volcan is within a 5-minute walk of sights such as Cuauhnahuac Regional Museum and Juan Soriano Museum. This 3-star hotel has 28 rooms and welcomes guests with a restaurant, an outdoor pool, and free self parking.

What's nearby

  • Cuauhnahuac Regional Museum - 3 min walk - 0.2 miles
  • Borda Gardens - 8 min walk - 0.5 miles
  • Cuernavaca Cathedral - 8 min walk - 0.5 miles
  • Forum Cuernavaca - 5 min drive - 2.8 miles
  • Galerias Cuernavaca Mall - 6 min drive - 3.8 miles

Getting around

  • Benito Juarez International Airport (MEX) - 96 min drive

Restaurants

  • ‪Casa Hidalgo - ‬5 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Café colibrí Cuernavaca - ‬5 min walk
  • ‪Vips - ‬5 min walk
  • ‪House Café + Lounge - ‬4 min walk

About this property

Hotel Bajo el Volcan

Hotel in Cuernavaca with a 24-hour front desk and an outdoor pool
Guests of Hotel Bajo el Volcan enjoy an outdoor pool, free WiFi in public areas, and meeting rooms. You can take advantage of free parking, along with an airport shuttle for a fee (available on request). The front desk is staffed 24/7 to help with luggage storage, securing valuables, and concierge services. Additional amenities include a terrace and a garden.
For entertainment, guests can expect to find cable TV. Ceiling fans, safes, and phones are also available.
Recreational amenities at the hotel include an outdoor pool.

Languages

English, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: MXN 75 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Limited room service

More

  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately MXN 75 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-in: 3 PM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available on request), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Hotel Bajo el Volcan Cuernavaca
Hotel Bajo el Volcan
Bajo el Volcan Cuernavaca
Hotel Bajo el Volcan Hotel
Hotel Bajo el Volcan Cuernavaca
Hotel Bajo el Volcan Hotel Cuernavaca

Frequently asked questions

Is free cancellation available at Hotel Bajo el Volcan?

Hotel Bajo el Volcan provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to do near Hotel Bajo el Volcan?

This hotel is situated in Central Cuernavaca, just steps from Cuauhnahuac Regional Museum, and within a 10-minute walk of Cuernavaca Cathedral and Borda Gardens. You'll also find Plaza de Armas and Robert Brady Museum less than a mile away.

Will I be able to park at Hotel Bajo el Volcan?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Hotel Bajo el Volcan include a casino?

No, Hotel Bajo el Volcan doesn't have a casino.

Is there an indoor pool at Hotel Bajo el Volcan?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Hotel Bajo el Volcan?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Hotel Bajo el Volcan have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Bajo el Volcan feature a restaurant that includes a breakfast menu?

Yes, Hotel Bajo el Volcan serves a full breakfast each morning for a surcharge from its restaurant.

Does Hotel Bajo el Volcan allow pets to stay for free?

No, pets aren't allowed at Hotel Bajo el Volcan.

Are there connecting rooms at Hotel Bajo el Volcan?

No, this hotel doesn't feature connecting guestrooms.

Can I book a room with a balcony at Hotel Bajo el Volcan?

No, there aren't any guestrooms with balconies at Hotel Bajo el Volcan.

Hotel Bajo el Volcan Reviews

Reviews

6.8
Rating 10 - Excellent. 5 out of 46 reviews
Rating 8 - Good. 16 out of 46 reviews
Rating 6 - Okay. 17 out of 46 reviews
Rating 4 - Poor. 5 out of 46 reviews
Rating 2 - Terrible. 3 out of 46 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

J James

Disliked: Staff & service, room comfort

There are many better options in town

Our stay was spoiled by an overnight front desk guy who was plain nasty. My travel partner does not speak any Spanish and asked a question of him while I was within hearing distance of them and he insulted her in Spanish and then laughed at her, not knowing I was listening. When I later asked about the lack of wifi in the room he was nasty to me also. DON'T USE this place since there are so many better places in more convenient locations. The pool looked nice but since they do not cover it at night, the water is chilly.

10/10 Excellent

Ric, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel, near city center.

Very comfortable, friendly and accommodating staff.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

John, Vermont

Liked: Cleanliness, staff & service
Malcolm Lowry lived here when he started writing "Under the Volcano", one of the greatest novels of the 20th century.

2/10 Terrible

Anne, Houston, TX

Disliked: Staff & service, property conditions & facilities, room comfort

A big disappointment

The hotel is in a great location but we had a very disappointing stay. We arrived in the evening to find a huge cockroach in the bathroom of one of the rooms we booked, along with a couple of spiders. The second room had no window, which was very inconvenient since it was quite warm. This hotel has no air conditioning. The hotel also says it has free wifi - but we were unable to get a connection in either of our rooms. We called the front desk to ask for someone to help us get rid of the cockroach and it took them about half an hour for someone to come. If we hadn’t already paid for it online, we would have left.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fair value

The public area and grounds made a good first impression, clean and eye-pleasing, with landscaping and pool that looked well cared for. I found staff not to be very communicative. My first assigned room was not ready at 5 pm but was moved to better room. I looked at nearby hotels but none compared well.

8/10 Good

christian, Miami - Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nive location, good price

the hotel was good, it has nice gardens, attention was goood, doesn't include breakfas but breakfast was good too, parking good too, a lot of mosquitos in the bathroom but not in the room.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Réveil en pleine nuit pour proposition de "services sexuels", avec l'aval du gardien de l'hôtel. Nous déconseillons donc cet établissement.

10/10 Excellent

Paulina , Ciudad de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel agradable cerca de todo¡

El hotel es muy limpio, el personal es amable, en las camas descansas muy bien el baño súper limpio, les recomiendo desayunar en el hotel es muy económico y el sazón muy rico.

6/10 Okay

Dayana, Pachuca, Hidalgo.

Liked: Cleanliness, staff & service, property conditions & facilities

Lindo y muy cerca del centro

Está cerca del centro, muy comunicado. Las instalaciones lindas, con muchos detalles. El personal muy amable. El desayuno muy rico. Solo cambiar sus colchones, son duros.

8/10 Good

nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Céntrico

Todo queda muy cerca del hotel; la catedral, el zócalo, el palacio de Cortés y el jardín borda.

8/10 Good

Jesus, Merida, YUC, MX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy agradable

Es un hotel clásico en Cuernavaca, bonito, y aunque tiene sus detalles de mantenimiento, es bastante cómodo. Esta en pleno centro, por lo que está muy bien comunicado.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Mario, queretaro

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel viejo sin mantenimiento adecuado

6/10 Okay

Verified traveler

buen hotel cerca del centro

hotel no la gran cosa pero bueno para llegar a dormir y por la ubicación muy céntrica

6/10 Okay

Aracel1, Monterrey, Nuevo León

Liked: Cleanliness

La habitación

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

Regular

El hotel en términos generales esta bien pero muy austero

6/10 Okay

Roberto, Mexico DF

Liked: Cleanliness, staff & service

Hotel ok en Cuernavaca

Realmente lo utilizamos para dormir, esta bien situado y tuvimos una noche sin contratiempos. Podria recomendarlo para parejas o solo sin esperar lujos.

8/10 Good

Nestor Andres, Ciudad de México

Liked: Cleanliness, staff & service, property conditions & facilities

Mi experiencia

Llégame de madrugada y nos atendieron rápido, solo fuimos por una noche pero nos trataron bien, tienen alberca pero no tuvimos oportunidad de usarla, sin duda volvería a este hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Bianca

Liked: Cleanliness
Disliked: Staff & service

Mala atención, precios arbitrarios

No respetaron el precio publicado en Expedia, fue casi 50% más. Por ese precio me hubiera quedado en un hotel mejor. El hotel está muy limpio aunque la decoración no es moderna y se requiere mantenimiento. El desayuno es bueno aunque si reservan con Expedia no se incluye.

6/10 Okay

Santiago

Liked: Staff & service
Buen servicio. Agradable en áreas comunes pero un poco incómodo en las habitaciones. Necesita renovación de colchones y ropa de cama. El cuarto estaba demasiado caliente y el ventilador no era suficiente.

8/10 Good

Jorge, Cd. de México.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

DIAS DE DESCANSO FAMILIAR.

Bien, gracias. Ojalá en el Centro de Cuernavaca reordenaran el comercio ambulante, funcionará el autobús turístico y acelerarán las obras en el Jardín Borda.

4/10 Poor

Diego, Ciudad de México

Liked: Cleanliness
Disliked: Property conditions & facilities

Ubicación excelente, renovación urgente

No había aire acondicionado y hacía muchísimo calor, sólo había un ventiladorcito anticuado que hacía un ruido que no dejaba dormir. No hay suficientes contactos eléctricos para cargar celulares, había que cargarlo en el baño o desconectar el ventilador y morirse de calor mientras se cargaba el celular. Pero Juan, el mesero, es muy amable y solícito.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Comentario sobre "Bajo el Volcán"

En general estuvo bien el hospedaje, ubicación cercana al centro, realizaron el aseo de la habitación adecuadamente, personal afable. Básicamente la utilice para dormir. Tienen buena señal de WiFi en el lobby pero en mi habitación no hubo buena conexión inalámbrica.