I have prepaid for the stay through orbitz.com. After arrival "The Management" charged my credit card without authorization. Over a week after the incident is not fixed and money are not returned on my credit card. Very disappointing. Caused me lots of stress.
Would book directly with hotel, so I would know my choices. Nice hotel, we had to have one of the worse rooms.
Uncomfortable rooms, confusing check in, and staff was not very helpful - sent us to the wrong elevator bank with all our bags, then when we got to the right elevator bank and to our room the room keys did not work.
Grand Lodge by Crested Butte Lodging places you next to Trailhead Discovery Museum and Trailhead Childrens Museum. This 20-room, 3-star hotel has conveniences like an outdoor pool, an indoor pool, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Start your day off with buffet breakfast, available for a fee.
The 20 accommodations feature sitting areas. Guests can expect free WiFi and flat-screen TVs with cable channels. Microwaves, refrigerators, and dishwashers are also standard.
Grand Lodge by Crested Butte Lodging features an indoor pool, an outdoor pool, and a fitness center. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Additional amenities include a spa tub, free WiFi in public areas, and a business center.
I have prepaid for the stay through orbitz.com. After arrival "The Management" charged my credit card without authorization. Over a week after the incident is not fixed and money are not returned on my credit card. Very disappointing. Caused me lots of stress.
Thank you for taking the time to share your feedback. We are terribly sorry for your experience and have addressed it with our processing department to ensure correct billing. We hope that enjoyed your stay.
Would book directly with hotel, so I would know my choices. Nice hotel, we had to have one of the worse rooms.
Uncomfortable rooms, confusing check in, and staff was not very helpful - sent us to the wrong elevator bank with all our bags, then when we got to the right elevator bank and to our room the room keys did not work.
We are sorry to hear that you did not have a pleasant experience in Crested Butte. We hope that you will reach out to us to provide additional information to our staff.