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Hotel Pal Cozumel

3.0 star property

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Photo gallery for Hotel Pal Cozumel

Poolside bar
Basic Studio Suite, 2 Double Beds | Bathroom | Shower, free toiletries, hair dryer, towels
Exterior
View from property
Poolside bar

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Bar
  • Housekeeping

Explore the area

View in a map
15A Avenida Sur 106, Centro, Entre Benito Juarez y 1 Era Sur, Cozumel, QROO, 77600
  • Place, San Miguel Church
    ‪6 min walk‬
  • Place, Museo de la Isla de Cozumel
    ‪8 min walk‬
  • Place, Cozumel Museum
    ‪10 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪3 min drive‬

Room options

View all photos for Basic Studio Suite, 2 Double Beds

Beach/ocean view

Basic Studio Suite, 2 Double Beds

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Family Apartment

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed
  • Free WiFi

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About the neighborhood

Cozumel

Located in Colonia Centro, Hotel Pal Cozumel is within a 5-minute walk of Benito Juarez Park and within 15 minutes of other popular attractions like Cozumel Maritime Terminal. This 3-star hotel welcomes guests with 12 rooms and conveniences like an outdoor pool, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Central Plaza - 3 min walk - 0.2 miles
  • Benito Juarez Park - 5 min walk - 0.3 miles
  • San Miguel Church - 6 min walk - 0.4 miles
  • Museo de la Isla de Cozumel - 8 min walk - 0.5 miles
  • Cozumel Museum - 10 min walk - 0.5 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 6 min drive

Restaurants

  • ‪Woody's - ‬4 min walk
  • ‪Loncheria Chelly - ‬3 min walk
  • ‪Guisados - ‬2 min walk
  • ‪El Abuelo Gerardo - ‬3 min walk
  • ‪Fonda Don José - ‬2 min walk

About this property

Hotel Pal Cozumel

At Hotel Pal Cozumel, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. Transportation is made easy with a beach shuttle. A multilingual staff is on hand to assist with luggage storage and tours/tickets. Additional amenities include express check-out, a terrace, and a picnic area.
32-inch flat-screen TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Balconies or patios, dining areas, and sitting areas are also available.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Exterior
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking available (USD 15 per day)
  • Street parking available
  • Beach shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge

Things to do

  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Picnic area
  • Rooftop terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Dishwasher
  • Kitchen island
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (8:00 AM - 10:00 PM)

The check-in location differs from the property location; go to: [EN RECEPCION A SU LLEGADA]

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:

Load the dishwasher

Gather used towels

Remove personal items and remove leftover food and drinks

Turn off the lights, lock the doors, and return the keys

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: USD 15 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
Property Registration Number 001007007271

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pal Cozumel

Hotel Pal Cozumel Cozumel

Hotel Pal Cozumel Aparthotel

Hotel Pal Cozumel Aparthotel Cozumel

Frequently asked questions

Are free cancellation options available at Hotel Pal Cozumel?

Hotel Pal Cozumel provides free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

What can I see within easy reach of Hotel Pal Cozumel?

This hotel is situated in Colonia Centro, just steps from "Benito Juarez" Municipal Market and Central Plaza, and within a short walk of Cozumel Maritime Terminal. You'll also find Cozumel Museum and Museo de la Isla de Cozumel less than a mile away.

Is parking available on site at Hotel Pal Cozumel?

No, this hotel doesn't offer parking.

Is there a spa available at Hotel Pal Cozumel?

Spa services at the hotel include massages.

Does Hotel Pal Cozumel have a casino?

No, Hotel Pal Cozumel doesn't have a casino.

Will I find an indoor pool at Hotel Pal Cozumel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Hotel Pal Cozumel?

Couples staying at this hotel will appreciate amenities like Netflix as well as an outdoor pool and a bar/lounge.

Are there hot tubs at Hotel Pal Cozumel?

No, this hotel doesn't have a spa tub.

Does Hotel Pal Cozumel feature a restaurant that includes a breakfast menu?

Hotel Pal Cozumel offers free continental breakfast each morning though there is no restaurant.

Will Hotel Pal Cozumel allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Pal Cozumel.

Are there connecting rooms at Hotel Pal Cozumel?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Pal Cozumel?

The closest major airport to Hotel Pal Cozumel is Cozumel Intl. Airport (CZM), which is 1.7 mi away (6 minutes by car).

Are there rooms with balconies that I can book at Hotel Pal Cozumel?

Yes, every guestroom at Hotel Pal Cozumel comes with a balcony/patio and some offer city views.

Hotel Pal Cozumel Reviews

Reviews

6.8
Rating 10 - Excellent. 7 out of 20 reviews
Rating 8 - Good. 3 out of 20 reviews
Rating 6 - Okay. 4 out of 20 reviews
Rating 4 - Poor. 2 out of 20 reviews
Rating 2 - Terrible. 4 out of 20 reviews

7.4/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worse hotel experiences I have had. Room was not clean. There were stains in the linen and towels. The walls and furniture were old and worn down. Staff was rude and not helpful. They insulted me and refused to accommodate our requests. I refused to stay in a place where I can’t trust its higiene during a pandemic, and left. They refused to return my money and I had to pay for two hotels.
Stayed 3 nights in Jan 2021

10/10 Excellent

James

Liked: Cleanliness, room comfort
Nice staff, loved the rooftop view.
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2020

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No hot water!

Although the price is dirt cheap the place felt rundown. Before it being a hotel it was an apartment complex. No running hot water, the breakfast was less than being continental, the bath towels were stained with (you couldn’t tell). Beds were not comfortable. Location was alright but your view was not anything spectacular, you were staring at a water tower.
Stayed 4 nights in May 2019

8/10 Good

Arlette

Liked: Cleanliness, staff & service

Place is ok

A little bit expensive for the confort you can get. Big room but very poor distribution. Nice terrace, but i found the walls are really low, for what I reccomend to be extra vigilant if you have kids The hotel offers a selection of bread with butter/jam/nutella and coffee in the morning (nice detail) It doesn’t have space in the bathroom to put your stuff. No vanity in the bathroom. Beds and pillows are just ok It doesn’t have elevators, so if you have any walking problem is not a place for you. Very close to tge ferry. Near the central market where you can eat at a very reasonable price
Stayed 2 nights in Mar 2019

2/10 Terrible

MICHAEL

Awful! Awful! Awful!

Awful experience! The place was old and very dirty. The rooms were extremely loud and dark and felt unsafe. After 10 mins here I immediately checked out and cancelled my reservation. They refused to return my fee. The next morning I woke up to an unauthorized charge of $100. I wouldn’t suggest anyone stay here.
Stayed 1 night in Sep 2018

2/10 Terrible

Jake, Texas

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

6/10 Okay

Yony

Business traveler
Liked: Cleanliness
Disliked: Amenities
La habitación tenía detalles como el televisor tenía daños en el audio el conteo sin baterías y la parrilla de la cocina no funcionaba
Stayed 2 nights in Jan 2026

10/10 Excellent

Genoveva

Liked: Cleanliness, room comfort

Ampliamente recomendable

Un lugar tranquilo y bien ubicado, con desayuno rico y buen trato de los empleados.
Stayed 1 night in Mar 2021

8/10 Good

Mathias

Liked: Room comfort

Small hotel, walking distance

For the Price, it was okay.
Stayed 1 night in Jan 2021

10/10 Excellent

Minerva Marlen

Liked: Cleanliness, room comfort

Agradable para descansar

Mi experiencia fue agradable pudimos descansar
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen Hotel

La verdad me gusto el Hotel Me atendieron Bien La alberca estaba Limpia Las habitaciones Limpias Lo recomiendo
Stayed 1 night in Jan 2020

6/10 Okay

Lívia

Liked: Room comfort
Disliked: Cleanliness

Somente para dormir

- piscina suja - quarto sujo - café da manhã mega fraco ( torrada, café e suco) - quarto igual o da foto - recepção com serviço regular.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
La atención, el wifi, la programación de tv y la terraza son excelentes.
Stayed 1 night in Dec 2018

4/10 Poor

Juan, Cuernavaca morelos

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
Los empleados muy serios, me dejaron encargado a mi llegada con otra persona de otro local. Un relajo poder ver las noticias por el sistema de tv que tienen Lipio, aire acondicilonado es de ventana no mini split. El desayuno solo es cafe, 1 pan y jugo no natural
Stayed 2 nights in Nov 2018

4/10 Poor

MARIO CESAR

Liked: Cleanliness
Disliked: Property conditions & facilities

Muchas cosas que mejorar

El supuesto bar, aun no esta abierto, despues de las 6 no hay nadie en recepcion, la tv es smart, y al internet ser pesimo, nunca funciono y como no hay quien te ayude despues de las 6, no hay nada que hacer en el lugar
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveler

Lugar bien

Lugar bien, pero se me hizo pague más de lo que cuesta
Stayed 1 night in Aug 2018

6/10 Okay

EDGAR, PLAYA DEL CARMEN

Disliked: Staff & service

OCEANMAN PLACE

SOLO ESTUVE 7 HRS Y NO TUVE TIEMPO DE CONOCER LA TERRAZA, FALTA ESTACIONAMIENTO, ELEVADOR, Y UN POCO DE ILUMINACION, RECEPCION 24 HRS ASI COMO ALCUALIZAR LOS AIRES ACONDICIONADOS POR MINISPLITS QUE SON MENOS RUIDOSOS. PERO EN GENERAL BIEN EL LUGARCILLO
Stayed 1 night in Aug 2018

10/10 Excellent

jareth, Cozumel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exelente ubicación para todo

La atención es exelente y la vista es excelente la piscina es excelente para lo niños pequeños
Stayed 1 night in Jul 2018