I was at the beach for a few hours before I checked in, and when I got to my room I just wanted a nice cool shower. Unfortunately, the hotel had other plans, there was NO cold water, only hot. After my shower I want to warm up my food, but the microwave isn't working, so I call the office from the room phone and it doesn't work. I have to walk down three flights of stairs to let them know, the guy did end up bringing in another microwave, but it took too long and I was hangry, so I went out to eat instead. I'm totally baffled by this great rating. I loved the location and wouldn't mind staying there again, as long as all the problems are fixed