Comfort Inn2.5 out of 5.0
Recent guest reviews
We stayed for two nights at this hotel which was convenient to get to , convenient to restaurants and arenas as well. The breakfast provided was more than adequate! Our stay was made more enjoyable by 4 outstanding employees, namely Annette, Sandra, Aline and Heather. Their dedication to their job, their friendliness, professionalism and outstanding ability to ensure customer satisfaction was second to none. Their ability to maintain a positive attitude while dealing with clients demands was a pleasure to observe. Only suggestion would be to replace the one double toaster where only one side is operable. We would greatly appreciate these ladies being recognized for their outstanding customer service.
I have read most of the reviews before posting this personal account. This motel/ hotel has definitely put some effort into upgrading their rooms. The bathrooms have a modern contemporary style, the rooms are clean and fresh. My one query would be regarding the patio door concept as an entrance to ground floor rooms. Why ? Most motels have gotten rid of this model for security reasons. The free breakfast bar is pretty standard for this type of motel , if you want more go to a restaurant.
I am NOT a picky traveller, however, I was shocked at how poorly this hotel is being taken care of. I get it - you're under renovation and I hope that this means a COMPLETE MAKEOVER...including staff!!! First impression is important - my first impression was the hideous odour that permeates through the hallway. It's a mixture of stinky feet/vomit/doritos chips. Next I opened my room - very nice - it looks newly updated and thankfully the smell did not carry into the room. Survey's have been saying for years that the most important thing to a guest is a CLEAN room. My room "appeared" clean but the management should be checking their housekeepers. HAIR, HAIR, HAIR all over the bathroom...would have asked for another room if I had of noticed before jumping into the shower the nest morning. Dirt stains on the bathroom wall that were either dried blood or mold...either way - gross. Found some chips under the bedside table left behind from the previous guest and on top of that - could see the dust/cob web build-up on the ceiling. It's too bad because the renovations really do look like they could be nice. The front desk clerks I encountered need a lesson on GUEST SERVICE because they all give off the vibe that "I hate my life and my job". The only really positive thing I can say here is that the breakfast attendant was great. She smiled and greeted me and offered assistance. She made me feel welcome and it left me with a nicer impression before setting out for my day. Seriously though - the GSR's in this place need training and the SMELL...omg the smell has to be fixed! Good luck!!!
If one travels from Ontario to Quebec by car, it's an ideal half way point . Conveniently located close the 401. The room itself was okay for a motel , or a hotel wanabe. It's a dated building and facility. The exterior ground is nothing impressive. There is a nice indoor pool but was not open while we were there. However, a few surprising features worth mentioning. Towels of excellent quality. The pillows are great. Fridge and air conditioner works very well. Self serve breakfast was of high quality. Best scrambled eggs ! Toiletries were of above average quality too. Recommended for traveling through.
very nice hotel, rooms have or in the process of being redone and it was a great room we had, and the rate was exceptional, front desk person was a little gruff but we were treated great, ice water at the check in with lemon, much needed after our drive, room was clean with king bed and lots of room we would stay here again for sure.
Booked through 3rd party, arrived late at night, upon check in staff didn't bother to find the exact name for reservation and was going to give someone else's name... Room was surprisingly clean, comfortable, and renovated/updated, although the stairways and hallways were in dire need of also renovations... Breakfast was standard, but breakfast staff was very very friendly and helpful. Stayed one night only, during a transit in between cities.
Had to pick a hotel late at night. Paid $133 for 2 queen beds x 3. Six friends and I stayed here. No elevator. Stairway up to 2nd floor was disgusting. Hallway was in desperate need of a simple vacuuming. The rooms appeared clean. Bathroom appeared clean until I closed the door and spotted all of the hair and accumulated dust behind the door. The only bright spot was the attendant in the breakfast room. She was very personable and clearly took her job seriously. The breakfast room was clean.
On Friday, July 31st, my two cousins and I checked in at the above Inn. One of us had made the booking through (I think) hotels.com and, unfortunately they had not handled it well, so there was no room at the rate originally booked. However, Brian and Kayla immediately looked into the situation, and resolved it quickly, so that we had our room at the original booking price (the rate had increased significantly). There were a couple of other minor issues that they resolved with equal courtesy and speed. We thanked them at the time, and also promised to spread the word about their good service. The hotel was clean and comfortable, and the breakfast was fine, with plenty of choice.
We booked two rooms, at a discounted corporate rate over the phone. We discussed why we needed two rooms, but when we got there, we couldn't get adjoining rooms - they were all taken. Not ideal, but... we'll make do. The halls and stairwells were a little dirty -- surprising, given how clean our rooms were. The beds were very comfortable and we got a decent sleep at the hotel. The pool was clean and warm. The breakfast area was a little crammed,but the staff were efficiently cleaning tables as people left to allow other people to take advantage of the free breakfast (eggs, ham, waffles, cereal, bagels, yogurt, juice, etc.). For the price, we certainly can't complain. The staff were very friendly -- bringing us extra keys, and allowing for rapid check out.
Booked with this hotel a week ahead of time because we have stayed at other comfort inns and were happy with our stay. This comfort inn should be closed down. When we were checking in a woman was at the reception desk stating her vehicle was bashed in on 2 sides. Staff said we will leave a note for the management. We checked in found out there was no elevators and no other rooms were available. We were booked on the 2nd floor. No big deal. We went to park. All over the place are signs PARK AT YOUR OWN RISK even at every entrance. We were pulling a trailer that had $60,000 worth of restored vintage sleds. Plus our pickup had soft back cover over the cab. I looked at my husband and said we can't sleep here. I told my husband we can't sleep here. It's not worth the risk. We went back to the reception desk and explained our situation and asked for a refund. They happily gave us our refund because people had just been in looking for rooms and they had to turn them away. It's very sad that comfort inn is allowing people to stay there out of desperation. There was no were else to stay. We travelled southwest at 9:30pm to Kingston and finally found a room available. Other towns were booked as well. We finally found the room in Kingston at midnight believe it or not at a comfort inn! I was Leary but we were tired and needed to sleep. This place was great. Service excellent. The woman in the kitchen area ran her ---off to keep up with the high demand. This hotel was apparently full earlier but there must have been a cancellation. We were very happy with our stay at this comfort inn. But please do not stay at the one in Cornwall:(
Reviews from Trip Advisor
44% of guests recommend this hotelTotal of 225 reviews