Skip to main content
Beginning of main content

Comfort Inn

2.5 out of 5.0

Recent guest reviews

Location is close to excellent restaurants -rooms are clean - nice pool - staff are very helpful - owners are really making an effort to upgrade rooms and overall appearance- good hot breakfast - lots of parking - plenty of walk out rooms

I spend a lot of time on the road for work and this hotel is a frequent stop for me. The staff is great and very accomodating, very efficient with the check-in and check-out. The hotel has been under an extended renovation for about a year now. It's going slowly because they don't to close the hotel so they're just doing a couple rooms at a time. This stay I happened to have one of the recently renovated rooms. The room was quite nice, the new decor looked great. The hotel is near train tracks so you will here trains from time to time. but it generally pretty quiet. The hotel has an exercise room and pool for guests, although I didn't have a chance to use them on this stay. Overall a good place to stay.

Spent 1 night here to attend a show in Cornwall. HAd a room witth a whirlpool which was very nice.. Comfy bed too.. Breakfast the next day was fine//Chez Paolo restaurant is cross the street.Very nice Italian place so no need for a car.

This was the worst hotel I've ever stayed in. I will never go back. My family and I were driving From PEI to Ont to surprise my parents. My husband and I decided to stay at the Comfort inn as our kids were tired and cranky. We got to the hotel at 3am. When we got to our room, It looked cleaned but when you went in the bathroom it smelled like someone had died in there. We shut the bathroom at once. Our kids took a second wind and had so much energy they were bouncing off the walls. We knew they were going to wake up all the guests. We decided it was time to leave. We only stayed 1/5 hours.( from check in to check out) When I called to talk to the manger it took weeks for someone to call me back . I asked the manger if it was possible to have some money taken off the bill as we left because the bathroom smelled like death and we didn't want our kids to wake up their guests. She said we appreciate you leaving most people would've stayed, but you decided to leave not us. I was like We didn't want to wake up your guests at 430am. She said again thank you for leaving but there is nothing we will do for you. I wasn't asking for all my money back but some. We never touched anything in that room except turn on the TV. Their customer service sucks. I've worked at the Marriott and Delta before they were the same hotel ( customer service) and I would've never let our guests feel like that ever. any way Don't stay here ever.

We arrived early to the hotel we reserved our room ahead of time and got their package deal that cave us a king size bed and tickets to the upper canad all night lite . We wre surprised that they allowed us to check in. The room had alredy been cleanned . we found our roon to be very nice fridge microwave coffee pot I thought it was very clean. even thought he hote is doing up dating no dust no noise and friendly staff, they told us breakfast was from 6-9:30 coffe and tea you could get all night wich was great . The food was more than I have seen in some of the hotels we have stayed in ,waffles apple and regular eggs, sausage ,bagles yougart and more I was impressed. Over all a great hotel I would .

We stayed for two nights at this hotel which was convenient to get to , convenient to restaurants and arenas as well. The breakfast provided was more than adequate! Our stay was made more enjoyable by 4 outstanding employees, namely Annette, Sandra, Aline and Heather. Their dedication to their job, their friendliness, professionalism and outstanding ability to ensure customer satisfaction was second to none. Their ability to maintain a positive attitude while dealing with clients demands was a pleasure to observe. Only suggestion would be to replace the one double toaster where only one side is operable. We would greatly appreciate these ladies being recognized for their outstanding customer service.

I have read most of the reviews before posting this personal account. This motel/ hotel has definitely put some effort into upgrading their rooms. The bathrooms have a modern contemporary style, the rooms are clean and fresh. My one query would be regarding the patio door concept as an entrance to ground floor rooms. Why ? Most motels have gotten rid of this model for security reasons. The free breakfast bar is pretty standard for this type of motel , if you want more go to a restaurant.

I am NOT a picky traveller, however, I was shocked at how poorly this hotel is being taken care of. I get it - you're under renovation and I hope that this means a COMPLETE MAKEOVER...including staff!!! First impression is important - my first impression was the hideous odour that permeates through the hallway. It's a mixture of stinky feet/vomit/doritos chips. Next I opened my room - very nice - it looks newly updated and thankfully the smell did not carry into the room. Survey's have been saying for years that the most important thing to a guest is a CLEAN room. My room "appeared" clean but the management should be checking their housekeepers. HAIR, HAIR, HAIR all over the bathroom...would have asked for another room if I had of noticed before jumping into the shower the nest morning. Dirt stains on the bathroom wall that were either dried blood or mold...either way - gross. Found some chips under the bedside table left behind from the previous guest and on top of that - could see the dust/cob web build-up on the ceiling. It's too bad because the renovations really do look like they could be nice. The front desk clerks I encountered need a lesson on GUEST SERVICE because they all give off the vibe that "I hate my life and my job". The only really positive thing I can say here is that the breakfast attendant was great. She smiled and greeted me and offered assistance. She made me feel welcome and it left me with a nicer impression before setting out for my day. Seriously though - the GSR's in this place need training and the SMELL...omg the smell has to be fixed! Good luck!!!

If one travels from Ontario to Quebec by car, it's an ideal half way point . Conveniently located close the 401. The room itself was okay for a motel , or a hotel wanabe. It's a dated building and facility. The exterior ground is nothing impressive. There is a nice indoor pool but was not open while we were there. However, a few surprising features worth mentioning. Towels of excellent quality. The pillows are great. Fridge and air conditioner works very well. Self serve breakfast was of high quality. Best scrambled eggs ! Toiletries were of above average quality too. Recommended for traveling through.

very nice hotel, rooms have or in the process of being redone and it was a great room we had, and the rate was exceptional, front desk person was a little gruff but we were treated great, ice water at the check in with lemon, much needed after our drive, room was clean with king bed and lots of room we would stay here again for sure.

1625 Vincent Massey Dr Cornwall ON

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a 5-minute walk of Archie's Family Golf Centre, Comfort Inn is within 2 miles (3 km) of Guindon Park. This 118-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Located centrally in Cornwall, it's also near St. Lawrence Power Development and Seaway International Bridge.


Dining

Free hot/cold buffet breakfast is included with your stay and is served from 6:30 AM to 9:30 AM.


Rooms

All of Comfort Inn's 118 air-conditioned rooms provide washers/dryers, coffee makers, and free newspapers. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard.


Property features

Guests staying at Comfort Inn enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and concierge services. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Reviews from Trip Advisor

Trip Advisor aggregated rating

44.0% of guests recommend this hotel

Total of 231 reviews