Corfu Imperial, Grecotel Exclusive Resort5.0 out of 5.0
Recent guest reviews
The Corfu Imperial was a wonderful experience in every possible way; the fantastic location with private beaches, stunningly appointed & well designed interiors, breathtaking views, consistently excellent food and service & brilliantly varied entertainment all contributed to an altogether tranquil, relaxing holiday in a luxurious surroundings. We encountered a few minor operational niggles, which were immediately & expertly addressed & resolved by the Hotel's Guest Relations Team, whom were the epitome of professionalism & provided unfailingly exceptional customer service. In particular, Maria & Mira were especially outstanding which I shared directly with the Hotel's Manager, Mr Savvidis, whom was charm personified in his gracious & generous approach towards us; it is very clear that Mr Savvidis is wholly committed to providing superb customer service & that his exemplary example cascades throughout the Corfu Imperial Hotel, which of course is a very clear indicator of a strong Leader. You will not find better or more superior service anywhere, nor will you find a friendlier or more welcoming environment to holiday. Most special & sincere thanks to Lambros, whom provided unfailingly cheerful & delightful table service at breakfast & dinner & whom couldn't have been more attentive & Beach Attendant, Nick whom was incredibly hardworking & continually went the extra mile to ensure Guests were comfortable & provided with regular water & fruit during morning & afternoon sunbathing sessions despite dealing with some very rude obnoxious Guests whom are yet to learn the art & importance of please & thank you. I would like the Hotel to insist upon its' strict dress code for the evening as this was not adhered to by some which sadly lowered the tone of the otherwise extremely elegant & sophisticated resort. Equally, I would like the Hotel to implement a ban of mobile telephones from all their restaurants & dining rooms; it is antisocial, disruptive & disrespectful to other Guests, particularly when a variety of languages are all competing to speak across & over one another. This is particularly infuriating & intolerable when the guilty-Parties of such socially unacceptable behaviour also have Children crying & screaming present at their tables or recklessly & dangerously running around the restaurants unattended because the Parents are too distracted by their mobile telephones & Staff appear to fearful to directly address. I specifically choose my dates to travel to avoid the U.K. school holidays, which I later discovered are not in sync with the Russian school holidays, so it is even more crucial that the Hotel takes ownership for implementing social etiquette standards to facilitate harmonious holidaying amongst the different Countries & Cultures the Hotel attracts; this is currently not happening & has potential to escalate to a significant issue if not addressed immediately. The Hotel owns the set of the Durrell's & conducts weekly tours which was exceptionally interesting, especially being a Fan of the show. Additionally, the Hotel owns a beautiful yacht & invites Guests to enjoy a pre dinner drink upon board whilst sailing around the Hotel's shores & neighbouring sister hotels. This is can be chartered directly from the Hotel for private dinners, breakfasts & excursions which I definitely would do next time; thanks to the lovely Delia for being an amazing & helpful Guide. However, when I return, which is highly likely, I would either use an alternative UK Tour Operator such as Sovereign or consider making a direct reservation with the hotel & organising my own flights because once again, the Thomson experience & service is wholly inadequate & their after sales, customer service provision even worse; in short any cited formal complaints are entirely ignored & not even afforded he courtesy of a response. Firstly, as Thomson A La Carte Customers, a private taxi transfer has always been included within our package which typically has been a high-end luxury saloon vehicle, awaiting our arrival at the respective airport; however, upon our identifying ourselves to a Thomson Representative at Corfu Airport, we were ushered out to the generic taxi rank & after some highly dubious & unprofessional exchange between said Thomson Representative & Taxi Driver we were bundled off in a very old, rust-bucket vehicle which didn't look particularly Road worthy & it didn't even have air conditioning, which is an absolute necessity in Corfu. Instead, all four windows were opened to provide a cooling breeze from the excessively hot midday temperatures; needless to say, such didn't do much for our freshly blow dried & styled hair, resulting in us looking extremely dishevelled & unkept upon our arrival to the Hotel. That said, our return journey to the airport from the hotel was indeed a Mercedes saloon, with air conditioning; which is far more the expected & typical standard of vehicle for A la Carte Customers. We had also opted during the booking process with Thomson to upgrade our accommodation to one with a guaranteed sea view, which cost sixty six pounds, £66; however, we soon discovered & were reliably informed that all of the Hotel's accommodation in fact has a sea view. Whilst a formal complaint requesting a full refund of such has been made to Thomson; neither an acknowledgement and/or a response has been revived to date. I have also reported this issue to the UK Trading Standards Authority since it is blatantly dishonourable & misleading of Thomson to falsely advertise optional add-ons for a payable sum, when Customers would benefit from such optional add-on in any event & without paying anything extra. In short this is a total con & one which I strongly suspect is a deliberate & intentional money making scam upon Thomson's behalf which is exploitative of their Customers & erodes trust in Thomson's brand & integrity. Had the Thomson's Representative at the Hotel introduced themselves in person or by letter, I would have also raised this issue with them; however, during the full seven (7) days we did not encounter a Thomson's Representative, which is wholly unprofessional & ignorant upon Thomson's behalf. The day prior to departure, we enquired directly with the Hotel about our collection times for the airport whom kindly directed us to the Hotel's business centre, where all the Tour Operator's information brochures are housed. Quite unbelievably, it was here that we found our personal information & collection time documented within a list of all other Thomson Customers which in itself is a breach of our personal data & also a potential security risk & issue. Never have I experienced such unprofessionalism & ignorance from a Tour Operator! It is sheer laziness upon Thomson's behalf not to have provided us with direct, private correspondence, which usually is a letter slipped through our accommodation door. Again, I have formally complained to Thomson's but again, no response. Finally, the disorganised chaos created by Thomson Representatives at Corfu airport was absolutely absurd, not to mention highly unnecessary. Essentially, they insisted upon preventing at least three hundred Thomas Customers from entering Corfu Airport, forcing us to join our respective destination airport queue outside the departure entrance. Such exercise was conducted without the provision of any courteous information exchange from the Thomson Representatives, whom instead found it acceptable to rudely bark instructions at us as though we were inconvenient nuisances to them. Thomson Representative, Sammy, a female of Asian appearance was especially rude, abrasive and generally ignorant towards Thomson Customers whom were quite rightly asking questions about why we were being herded and treated like cattle as we were left queuing outside Corfu airport for in excess of one hour in the very hot, humid climate. To add further injury to feeling, when we were finally allowed to enter the airport, we were only permitted to do so in groups of ten at a time from each of the respective queues which resulted in the check in desks being a complete jumbled mixture of Passengers travelling to various U.K. destination airports which made an entire mockery of the segregated queuing system we had been subjected to by Thomson Representatives in the first place. If this wholly unacceptable departure queuing process outside the airport is not revised by Thomson's immediately, there are going to be a number of Passengers collapsing in the extreme heat, which will only become hotter as the season progresses. Thankfully there is a very small open air cafe immediately adjacent to the airport entrance which sells bottled water for just one Euro.
Stayed at this lovely hotel for the 5th time in early June. Each time I go the hotel seems to get better and better. This year it was the food on offer for breakfast and evening meal , I have never know such wonderful choices. I stayed in the main hotel building in a room overlooking the bay with Gouvia in the distance which got the evening sun . The view was fantastic. All the staff are very friendly and always helpful. Went on a trip organised by the hotel to the village where the Durrells TV program is filmed , which is owned by the Grecotel group , and Maria from guest relations was our guide and she was very good at explaining all about how the village was built and what the purpose of the various buildings were. If you choose to stay at the hotel you will not be disappointed
Just came home from a wonderful holiday. We booked through Thompsons, taxi transfer to and from hotel. Met at hotel with a complimentary glass of presseco. Given a free upgrade on our room, what a lovely surprise. Room was perfect with a private garden overlooking the water. Just beautiful. Room spotlessly clean. Complimentary wine and fruit in the room. Restaurant staff couldn't do enough for us, they were all so friendly and welcoming especially the lovely Petros. Food was excellent, nice choice of restaurants for lunch. We went half board. Not much around but its so beautiful there we really didn't want to go anywhere, shuttle bus goes into corfu town twice a day, worth a visit. Pool was lovely and clean, we didn't have any problems getting beds at the pool or any of the little beaches. Really enjoyed the entertainment, didn't go on too late which we liked. Just a lovely chilled, relaxing holiday. Would definitely go back. Found our little bit of paradise.
The best vacation I have ever experienced!!! The hotel is spectacular. The rooms are spacious and very, very clean and smell like fresh flowers!!! I really have no words to describe the unique service I received. Everyone is SUPER kind, always smiling and incredibly helpful, taking care even of the smallest details!!! I felt like there was no need to leave the hotel at all, I had everything there: pool, spa, gym, beach, tennis, water sports and amazing food. Yali Restaurant: Honestly, I ate the best, most tasty sea bash I have ever had!! The servers were amazingly kind. It has a spectacular view over the lake. Aristos Restaurant: Very good food also. Even the bread is so, so good. And unlike in many other restaurants, both had very good vegan and gluten free options. The breakfast buffet is one of a kind. I even put the alarm clock so I wouldn’t miss it!! I would stay again at the Imperial without a second of hesitation. I can’t wait to go back.
Just came back from a lovely four night stay in this hotel. We arrived at 01.30am after a delayed flight and received a very warm welcome by staff. The staff remained incredibly professional and friendly throughout the trip. Absolutely stunning views from our balcony and lovely pool and beach area. Our return flight was at 11pm and the staff very kindly allowed us to have a late checkout of 6pm, which was so helpful and allowed us to fully enjoy our last day. Only gripes are.. expect drinks to be expensive. Also, our room had a glass wall to the shower/bathroom and as I was with a friend, we each had to sit on the balcony when the other took a shower! However, it was no big problem as the balcony was so lovely.
We stayed here in early May, and from the first welcome to the goodbye we had superlative service. Without exception, from Reception, Dining Room, Domestic & Pool staff, we had willing, smiling, service; nothing was ever too much trouble. A great hotel, good food, in a beautiful location. Hire cars can be delivered to the hotel, as can motor boats if you wish to venture afloat The best choice for a relaxing holiday.
We are just back from a one week stay at the Corfu Imperial. We spend most of the time at the hotel because it had everything you could need. Everything was peaceful, you couldn't hear any cars, everyone seemed relaxed, the staff was very friendly,... We had booked the Imperial Family Suite which turned out to be a great choice. The room was very spacious, had two bathrooms, two balconies, one big bedroom and another bedroom/living room. We were greeted with a fruit basket and some bottles of wine. The room was always clean and the cleaning ladies were extremely friendly. Breakfast as well as dinner provided everything you could think of - and everything was delicious. The only downside was the service at the main restaurant. The servers were very friendly, but seemed under some pressure, so sometimes they forgot to bring your coffee, took their time to clean the table,... And I honestly never saw so many plates and glasses break than in the past week. All of the other restaurants were delicious too and provided a beautiful view over the sea. I'd say that the most outstanding point to me was the view you had from any angle of the property! It was still stunning after having spent a whole week there. We already made a mental note to come back next year and are looking forward to another relaxing Corfu getaway.
Our daughter is half Greek from Corfu but born in the UK and was married this week at Corfu Imperial. I can only say what a fantastic venue,how professional the staff were and the excellent accomodation. I cannot emphasise enough how amazing this event was and being organised through mainly email, mr Seraphim and Mr Petros and their staff went beyond what I would have expected. The food and service was of an exceptionally high standard catering for both English and Greek guests(90). It was an exceptional venue for a wedding and I would highly recommend this wonderful hotel.
Stayed here the other year half board and it was so gorgeous. Loved how it's within its own complex and has its own beaches. Loved it. Only negatives were because we were half board the drinks were very expensive. (Lovely friendly barman) Positioned a bit in the middle of nowhere so you couldn't go for walks in the evening but perfect for a stay by the pool holiday. Didn't have the best view from the room but it didn't matter because it was so gorgeous. Food delicious. Would love to revisit if I could afford it again. See you again soon!
I visited the Grecotel Imperial last month and had an amazing time! We were given a very warm welcome and the staff were great, especially Pedros in the Restaurant. Nothing was too much trouble for him and all the other staff were so helpful. I would definately go back.
- Free breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
Located in Dassia, Corfu Imperial, Grecotel Exclusive Resort is 2.5 mi (4 km) from Dassia Beach. This 301-room, 5-star hotel has a private beach, a full-service spa, and 5 restaurants. It's on the waterfront and also close to Kapodistrias Museum.
Free breakfast is included with your stay. Enjoy the garden views at Mon Repos, one of 5 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
Corfu Imperial, Grecotel Exclusive Resort's 301 soundproofed rooms provide balconies, minibars, and free bottled water. Guests can enjoy satellite TV and stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Safes, phones, and desks are also standard.
Guests of Corfu Imperial, Grecotel Exclusive Resort have access to a private beach, a full-service spa, and an indoor pool. If you decide to drive, there's free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include an outdoor pool, a health club, and outdoor tennis courts.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 768 reviews