My parents checked in, got their room keys and left, came back later and they gave room away. But the worst part was they walked into their room and people were in there! Unbelievable! This could have ended terribly! Went back to front desk and instead of a room with 2 queen beds, they only had a king room available. Since I booked room and considered local, they put a $150 hold on your card for being local. Well instead of $150 hold they put a $300 hold. The person working front desk had a strong accent making it difficult to understand what he was saying, which only made things more frustrating. Never getting a room here again. My $300 still hasn't been returned to my card. I just hope they don't try to pull something shady and not return the full $300!
The property looked to be updated. However, it was a cheap job. We stayed in a king suite. The difference was the jetted tub from double suites. The tub was falling apart and rusted.
like the room/suite arrangement, min kitchen with sink and fridge. clean. older hotel, could use a refresh. but over all nice.
Indoor swimming pool Breakfast (earlier time would be nicer) Suite Convienent location Easy parking
the rooms were poorly cleaned...holes in sheets...drawers would not close....sofa was filthy.etc
We were very disappointed in this hotel and our stay. The hotel and room was very dated, the kitchen sink smelled terrible. We noticed the sink stopper was in place when we arrived, and upon removing it the smell filler the area. The air conditioning unit had a mind of its own. Didn’t matter what setting, it came on randomly. There was no hot water in the morning, neither of us were able to shower. I stay in hotels very often for work, and this hotel was not worth the money. On a positive note, the hotel staff were friendly.
Room was spacious and clean. Bed (King) was very comfortable. Would stay there again.
Bath Room sink was clogged up and would not drain. Notified the front desk and was told there was nothing they could do. No use of sink during our stay. Lobby and pool area was over run by kids.Pool water was all the way into the lobby area making the floor wet and slick. Thru the lobby was the only way to the elevator.
I have 3 kids so we always have to get a suite. Booked a king suite but it was given away. Did get 2 joint rooms for the price of 1. Small breakfast area but good food. No towels at the pool in the evening or morning. No washcloths or blow dryer in room. Parking lot not plowed at least a day after snow. Hotel was clean and beds comfortable.
It was a wonderful stay. This hotel should be rated 4 or 5 star hotel. Staff there are just awesome ppl!
The staff was awesome ppl. Very good hotel and they make you feel right at home!!! This should be a five star hotel!!!!!!!!!!
The room was nice but the interior hallways, elevator, and stairways were a little rough.
The property is in obvious disrepair and understaffed. The smell of cigarette smoke in my smoke-free room; a broken elevator.
This hotel had some good points and bad points. The room setup was awesome! There was a living room area with a short hallway that led to the sleeping area with a nice sized bathroom and kitchen area between them. The kitchen has a small stove, lots of cabinet space and a full-sized refrigerator. The bed was very comfortable. However, there were renovations going on and it got quite noisy at times even into the late evening. There was little to no hot water at night and the shower head was clogged so the water pressure wasn't great. There was little channel selection on the TV and the room had no channel guide. The breakfast bar had a pretty good selection; I enjoyed that! Also, the indoor pool area was nice. I hope once the renovations are complete the areas that need improving are taken care of.
The hotel staff was wonderful, very neat and clean, parking staff was amazing. The only thing I wish they had was a hotel shuttle service,
Pool was severely over chlorinated. So bad that we couldn't swim in it very long because our noses were burning. Our non smoking room smelled of cigarettes and mold. And our shower was running when we came into our room and we couldn't turn it off. However the beds were comfortable and the breakfast was decent for an early bird freebie. There was also a movie theater nearby and plenty of places to eat. For the money we spent we might stay there again but we would look for other options first.
Hawthorn Suites by Wyndham Columbus West places you within a 10-minute drive of Ten Pin Alley and Heritage Golf Club. This 80-room, 3-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.
Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.
Guests can expect to find free WiFi and 42-inch LED TVs with satellite channels and DVD players. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. Kitchenettes, dining areas, and sitting areas are other standard amenities.
Guests staying at Hawthorn Suites by Wyndham Columbus West enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and tours or tickets. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
My parents checked in, got their room keys and left, came back later and they gave room away. But the worst part was they walked into their room and people were in there! Unbelievable! This could have ended terribly! Went back to front desk and instead of a room with 2 queen beds, they only had a king room available. Since I booked room and considered local, they put a $150 hold on your card for being local. Well instead of $150 hold they put a $300 hold. The person working front desk had a strong accent making it difficult to understand what he was saying, which only made things more frustrating. Never getting a room here again. My $300 still hasn't been returned to my card. I just hope they don't try to pull something shady and not return the full $300!
The property looked to be updated. However, it was a cheap job. We stayed in a king suite. The difference was the jetted tub from double suites. The tub was falling apart and rusted.
Shay, I'd like to personally extend our sincerest apologies about your recent stay here at our hotel. It is always our prime goal to make sure that all guests here are more than satisfied, and we just fell a little short it seems. I'd love to have you back to perhaps try us again whenever or if ever you may be back in Columbus. I wish you all of the best and for safe travels.
Thank you for taking the time to review! Hawthorn Suites by Wyndham Columbus West
like the room/suite arrangement, min kitchen with sink and fridge. clean. older hotel, could use a refresh. but over all nice.
Thank you for taking the time to review. We hope to make it up to you in your future stay!
Thank you for your review!
Thank you for your great review! Hawthorn Suites by Wyndham Columbus West
Indoor swimming pool Breakfast (earlier time would be nicer) Suite Convienent location Easy parking
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at Hawthorn Suites by Wyndham Columbus, Ohio-West . On behalf of our entire staff we thank you for your business and we hope to see you again when your travels bring you back to the area!
the rooms were poorly cleaned...holes in sheets...drawers would not close....sofa was filthy.etc
Dear Guest, Thank you for taking the time to review our property. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the hotel that need updating. We were sorry to hear about your mixed experience, and want to invite you back to show you we're serious about excellent customer service.
Thank you for sharing your feedback regarding your stay! We are continually trying to improve the variety and quality of our services. Thank you for staying at the Hawthorn Suites by Wyndham Columbus-West and we hope to see you soon!
We were very disappointed in this hotel and our stay. The hotel and room was very dated, the kitchen sink smelled terrible. We noticed the sink stopper was in place when we arrived, and upon removing it the smell filler the area. The air conditioning unit had a mind of its own. Didn’t matter what setting, it came on randomly. There was no hot water in the morning, neither of us were able to shower. I stay in hotels very often for work, and this hotel was not worth the money. On a positive note, the hotel staff were friendly.
Dear guest, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We wish you a lovely Thanksgiving and a joyous holiday season.
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. We pride ourselves in maintaining the highest quality standards for our customers and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We hope to resolve this to your benefit and If you give us the chance, we will definitely win you back.