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Hawthorn Suites by Wyndham Columbus West

3.0 out of 5.0

Recent guest reviews

The room was nice but the interior hallways, elevator, and stairways were a little rough.

The property is in obvious disrepair and understaffed. The smell of cigarette smoke in my smoke-free room; a broken elevator.

This hotel had some good points and bad points. The room setup was awesome! There was a living room area with a short hallway that led to the sleeping area with a nice sized bathroom and kitchen area between them. The kitchen has a small stove, lots of cabinet space and a full-sized refrigerator. The bed was very comfortable. However, there were renovations going on and it got quite noisy at times even into the late evening. There was little to no hot water at night and the shower head was clogged so the water pressure wasn't great. There was little channel selection on the TV and the room had no channel guide. The breakfast bar had a pretty good selection; I enjoyed that! Also, the indoor pool area was nice. I hope once the renovations are complete the areas that need improving are taken care of.

The hotel staff was wonderful, very neat and clean, parking staff was amazing. The only thing I wish they had was a hotel shuttle service,

Pool was severely over chlorinated. So bad that we couldn't swim in it very long because our noses were burning. Our non smoking room smelled of cigarettes and mold. And our shower was running when we came into our room and we couldn't turn it off. However the beds were comfortable and the breakfast was decent for an early bird freebie. There was also a movie theater nearby and plenty of places to eat. For the money we spent we might stay there again but we would look for other options first.

We arrived quite late on a cross-country trip and were thankful for the late-night greeting by the staff and the comfortable, spacious room that was provided to us. The hotel was easy to find off of I-70, too.

It was OK, nothing special. Breakfast was as expected, Internet connections reliable.

Unfortunately, the rooms we had reserved received flood damage, so we could stay at the Hawthorne Suites. The management was very accommodating to put us up at the Comfort Suites next door. If I were to rate the Comfort Suites next door I would give them one star. We stayed in the tower and there was a Krrrthump sound that vibrated the entire building every minute or so. It corresponded to the loss and return of water pressure when taking a shower. Strangely, it did not correspond to the variation in water temperature (from cool to scalding to tepid to stinging hot). The breakfast the next morning consisted of limp bacon and a choice of Cheerios, Raison Bran, and Frosted Mini Wheats. Not exactly kid friendly. The charges for the Comfort Suites was more than the what I reserved the Hawthorne Suites for. I sure wish the Hawthorne's rooms hadn't flooded!

In town for our granddaughter's dance competition with one adult son. Accommodations were just right. Ease of access to interstate and local restaurants and stores. Would definitely use this hotel again. It appeared that they were upgrading some of their rooms. Not ours, but our daughter's.

Stayed over a weekend to visit friends living in Columbus. Decent location with Meijer right across the street if you need to pick up toiletries or anything you forget. Close to 270 and 70.

I approached the front desk to check in with my Orbitz Hotel Reservation Confirmation in hand. I was booked for a 2 Queen 1 pullout couch room (space for 6 travlers). The desk clerk stated that the room type was subject to availability (I HAD A RESERVATION!!!) and that I could take a room with 1 bed and 1 pullout couch for the same price (DOWNGRADE) or a room with 2 King 1 Pullout couch for $50 more!! They refused to refund my money. The desk clerk cancelled my room without giving me a receipt (my mistake for not asking) and told me to ask Orbitz for my money back. Orbitz got me on the phone with the manager who pretty much told me that reservations through 3rd party sites like Orbitz are worthless and that they are allowed to give you what ever room they want regardless of what you book!! They refused to refund me for a room I didn't book nor did I stay in. Other than that, it looked like a nice place... but I would never stay there after the way I was treated.

The Hawthorn Suites was quite comfortable. I would have gone swimming but the pool area is glassed in with full view from the lobby. I didn't want to be the fish in the bowl. Better than most free breakfast, rooms were comfortable but you need a ladder to get in the bed.

I was very disappointed with the hotel as the carpet looked and felt like it had never been cleaned. The furniture was the same as it was in 2000, but had spots all over and holes in it. The morning breakfast was not as good as before. No fruit or muffins. The waffles were still good. I will not stay there again.

5505 Keim Circle Columbus OH

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located in West Columbus, Hawthorn Suites by Wyndham Columbus West is 2.5 mi (4 km) from Anthony Thomas Chocolates and within a 10-minute drive of Ten Pin Alley. This 80-room, 3-star hotel has an indoor pool along with free in-room WiFi and free self parking. COSI and Ohio State University are also within a 15-minute drive of this Columbus hotel.


Dining

Free hot/cold buffet breakfast is offered each morning. For a nice break, mingle with other guests at the free manager's reception.


Rooms

The 80 air-conditioned accommodations feature kitchenettes and space to spread out with separate bedrooms, living rooms, and dining areas. Guests can expect free WiFi and LED TVs with satellite channels and pay movies. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Sofa beds, minibars, and coffee makers are also standard.


Property features

Guests staying at Hawthorn Suites by Wyndham Columbus West enjoy an indoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 5

Studio Suite, Non Smoking

King 1 | Sleeps 4

Suite, Multiple Beds, Non Smoking

King 2 | Sleeps 7

Room, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 5

Guest reviews for Hawthorn Suites by Wyndham Columbus West

Everyone (3) Couples (2) Business (2) Family (4) Other (2)
4
Everyone

The room was nice but the interior hallways, elevator, and stairways were a little rough.

By on Sep 26, 2017

1

broken elevator, filthy hallways, smoking

Everyone

The property is in obvious disrepair and understaffed. The smell of cigarette smoke in my smoke-free room; a broken elevator.

By on May 10, 2017

3

being renovated

Everyone

This hotel had some good points and bad points. The room setup was awesome! There was a living room area with a short hallway that led to the sleeping area with a nice sized bathroom and kitchen area between them. The kitchen has a small stove, lots of cabinet space and a full-sized refrigerator. The bed was very comfortable. However, there were renovations going on and it got quite noisy at times even into the late evening. There was little to no hot water at night and the shower head was clogged so the water pressure wasn't great. There was little channel selection on the TV and the room had no channel guide. The breakfast bar had a pretty good selection; I enjoyed that! Also, the indoor pool area was nice. I hope once the renovations are complete the areas that need improving are taken care of.

By , from Panama City FL on Oct 19, 2016

5

concert and night out

Couples

The hotel staff was wonderful, very neat and clean, parking staff was amazing. The only thing I wish they had was a hotel shuttle service,

By on Nov 25, 2014

3

close to zoo

Families

Pool was severely over chlorinated. So bad that we couldn't swim in it very long because our noses were burning. Our non smoking room smelled of cigarettes and mold. And our shower was running when we came into our room and we couldn't turn it off. However the beds were comfortable and the breakfast was decent for an early bird freebie. There was also a movie theater nearby and plenty of places to eat. For the money we spent we might stay there again but we would look for other options first.

By on Aug 4, 2014

4

good option!

Singles

We arrived quite late on a cross-country trip and were thankful for the late-night greeting by the staff and the comfortable, spacious room that was provided to us. The hotel was easy to find off of I-70, too.

By on Jul 5, 2014

3

ok!

BusinessTravelers

It was OK, nothing special. Breakfast was as expected, Internet connections reliable.

By on Jul 24, 2011

3

had to stay next door

Families

Unfortunately, the rooms we had reserved received flood damage, so we could stay at the Hawthorne Suites. The management was very accommodating to put us up at the Comfort Suites next door. If I were to rate the Comfort Suites next door I would give them one star. We stayed in the tower and there was a Krrrthump sound that vibrated the entire building every minute or so. It corresponded to the loss and return of water pressure when taking a shower. Strangely, it did not correspond to the variation in water temperature (from cool to scalding to tepid to stinging hot). The breakfast the next morning consisted of limp bacon and a choice of Cheerios, Raison Bran, and Frosted Mini Wheats. Not exactly kid friendly. The charges for the Comfort Suites was more than the what I reserved the Hawthorne Suites for. I sure wish the Hawthorne's rooms hadn't flooded!

By on Jun 25, 2010

3

good location, easy access

Families

In town for our granddaughter's dance competition with one adult son. Accommodations were just right. Ease of access to interstate and local restaurants and stores. Would definitely use this hotel again. It appeared that they were upgrading some of their rooms. Not ours, but our daughter's.

By on Apr 19, 2010

3

solid value, weird layout

Couples

Stayed over a weekend to visit friends living in Columbus. Decent location with Meijer right across the street if you need to pick up toiletries or anything you forget. Close to 270 and 70.

By on Apr 10, 2010