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Recent guest reviews

Like new and quiet!

New property and great location

Nice Hotel!

We had an issue checking in with Jessica. Evidently the 3rd party booking companies card would not go through. It only took a few minutes for her to figure it out yest she left us standing there with no room key. Mariah, the pther woman there truly wanted to help but Jessica was rude and insisted she could fix it. Mariah was the one who called Expedia to fix the issue. I was not impressed by Jessica at all. She was rude and condescending. She never once offer a solution to the issue, she never even stood up. She only acted accusatory like we had not paid for the room, or we didnt have the money to pay for the room even after i called and put Wells Fargo on speaker. I own a business myself. I understood things happens but Jessica's demeanor, attitude, and lack of problem solving was ridiculous. Mariah wanted to help. Once she knew it was not our fault she moved quickly to fix the issue, all whille having Jessica wave her hand at her and said you do that. It tooknover 30 minutes to get a room key. Jessica's solution, take 2 bottles of water. Jessica is not an asset to your businesses.

East Kiowa Ave Colorado Springs CO

Hotel highlights

  • Free continental breakfast
  • Free WiFi in public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Colorado Springs, Hyatt Place Colorado Springs Downtown is adjacent to Colorado Springs City Auditorium and within a 5-minute walk of Acacia Park. This 3-star hotel has 120 rooms and welcomes guests with free breakfast, an indoor pool, and a spa tub.


Dining

Free continental breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/cafe.


Rooms

27-inch TVs offer entertainment. Housekeeping is available on request.


Property features

Built in 2020, the brand new Hyatt Place Colorado Springs Downtown features an indoor pool, free WiFi in public areas, and a spa tub. Valet parking is offered for USD 25 per night. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include a microwave in a common area, a computer station, and laundry facilities.

Room options

Room, Accessible, Bathtub (2 Queenbed & 1 Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed with Sofa bed, Accessible (Roll-In Shower)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed with Sofa bed (High Floor)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Hyatt Place Colorado Springs Downtown

Everyone (1) Family (3)
5
Business Business

Like new and quiet!

By on Feb 1, 2023

5
Family

New property and great location

By on Dec 22, 2022

5
Family

Nice Hotel!

By on May 8, 2022

Review comment responded on May 9, 2022

Glad you enjoyed your stay! Thanks for the review!

4
Family

We had an issue checking in with Jessica. Evidently the 3rd party booking companies card would not go through. It only took a few minutes for her to figure it out yest she left us standing there with no room key. Mariah, the pther woman there truly wanted to help but Jessica was rude and insisted she could fix it. Mariah was the one who called Expedia to fix the issue. I was not impressed by Jessica at all. She was rude and condescending. She never once offer a solution to the issue, she never even stood up. She only acted accusatory like we had not paid for the room, or we didnt have the money to pay for the room even after i called and put Wells Fargo on speaker. I own a business myself. I understood things happens but Jessica's demeanor, attitude, and lack of problem solving was ridiculous. Mariah wanted to help. Once she knew it was not our fault she moved quickly to fix the issue, all whille having Jessica wave her hand at her and said you do that. It tooknover 30 minutes to get a room key. Jessica's solution, take 2 bottles of water. Jessica is not an asset to your businesses.

By on Apr 24, 2022

Review comment responded on Apr 25, 2022

Thank you so much for taking the time to bring this situation to our attention. We apologize that your check in experience was not up to standard. There will be action taken with the employee that you mentioned. Again we apologize for any confusion during that time. We are glad that at least Mariah could help you get the situation figured out. It is our hope that if your travels bring you back to Colorado Springs, you will give us another chance to serve you better.

5
Everyone

By on Jan 11, 2022

Hyatt Place Colorado Springs Downtown

201 East Kiowa Ave, Colorado Springs, CO 80903
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