Pavilions Hotel4.0 out of 5.0
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Recent guest reviews
No place to park. Bed had visible springs and was probably 30yrs old. Room smelled of incense and carpet was filthy, furniture looked like a youth hostel with scratches all over. We complained and got new room, much nicer thankfully. But the cleanliness was still not great. Sink was loose, water pressure just a trickle in shower. No elevator for luggage, saw an elderly couple struggle getting up stairs with cases but staff did assist them. Staff was responsive to our complaints so good there. View is fantastic for lake facing rooms. B'fast was kinda skimpy. Compared to every other place we stayed, this was like a motel 6 for more money. We aren't picky travelers, but for this much money we expect better.
We were happy with everything about this hotel. The rooms were huge and very comfortable. The staff were very friendly
Great hotel, fantastic staff. Fantastic botanical gardens, easy to get downtown.
Lied about free wi-fi, only gave 20 minutes for free. Staff unfriendly and incompassionate. Was stuck in franz-josef due to cyclone for one night so did not stay for the first night. Arrived second night, reception said reservation has been cancelled and booked room was given to somebody else. Had the nerve to ask why I didn't call to inform the no-show.