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Casa Andina Standard Colca

3.5 out of 5.0

Recent guest reviews

At over 12,000, this hotel provides a cozy retreat after hiking in the extraordinary Colca Canyon. The rooms have heaters and electric blankets The public spaces have wood burning fireplaces. The staff is attentive. There is a modest book exchange. It is in the village of Chivey, so you can explore a bit.

This hotel was a bit of a surprise to be honest. The town it is in (Chivay) is a bit small and run down but the grounds of the hotel are just adorable! Take time to walk around a bit and the restaurant on-site is not bad either!

It's one of my favourite hotels in Perú: nice and smiling staff, beautiful rustic hall with board games and hot coca tea, welcoming rooms with electric blanckets!!!! This last detail is really great if you consider low temperatures in this area.

Hotel is essentially a walled compound within a few blocks of the city's main plaza. Full service hotel offered "cottages" adjoined side by side spread throughout the area. Spacious room heated by a radiated heater plugged into the wall. King-sized bed fitted with an electric blanket if the heater was not up to the task. Bathroom offered a shower that took a while to get hot water (not bathtub). Breakfast was a self service buffet with an average selection of continental fare and hot food. Pleasant front desk offered good service.

I stayed here for 2 nights in a traditional room. Upon check-in, reception staff asked me if I want to open a tab for any room charges such as ordering food. If I don't open a tab, I'll have to pay in cash. So of course I opened a tab for 300 soles which was immediately debited from my debit card. In a remote town such as Chivay, I needed to keep the cash I have for other emergencies. At the end of my stay, my room charges only amounted to 159 soles (dinner and lunch I recall). Thus, it's expected that they would credit back to my card the amount of 141 soles or give me cash for it. Did they? Of course not! They did not return my money despite repeated attempts to contact them via email. Horrible way to treat your guest! Moreover, considering that this is quite an expensive hotel, it needs so much improvement. As the nights are freezing cold in Chivay, Casa Andina should make their rooms more insulated. The electric blanket they provided and heater were certainly not enough and I had 3 layers of clothing in bed! The wifi was also limited only to the reception and dining areas, which was quite far from my room. Will I ever return to this hotel? Of course not! I will keep away from all Casa Andina hotels from here on!

This is a hotel in a very small town at high altitude. The rooms are more like chalets than normal hotel rooms. Due to its altitude and the time of year we visited it was very cold in the morning and evening. The rooms have convector heaters and electric blankets on the beds. The bathrooms are only heated by infra red lights. However, we were aware of this before we arrived and were prepared. The breakfast was average and, as we rose very early to visit Colca Canyon to see the condors, the staff were wearing outdoor clothing in a very cold restaurant.

I’m writing this review in the hope to get a reply from Casa Andina to a complaint. I’ve had no response after lodging my complaint at the hotel itself on checkout and neither has an email I sent to the hotel a week ago been responded to. I and my family stayed at Casa Andina Colca on night of 7/11/17. We stayed in rooms 110 and 111. We woke at 5am to find both bedrooms completely flooded. Our clothing and shoes were soaked. We had to leave the rooms. I asked for a complete refund of the $124.60 USD I had paid but was told by the reception staff that as I had booked my rooms online in the UK this would have to be organised by head office in Lima. I gave you my email address but almost two weeks later I had heard nothing. A week ago I clicked the link on the confirmation of reservation I had received from Casa Andina several months ago. It turned out this email address foesnt exist!!! I therefore emailed the reception at the hotel but have had no reply not even an acknowledgment of my email. From the biggest chain of hotels in Peru I think this is extremely poor service. I have stayed in your hotels many times and work for a UK travel company that has started to use your hotels just recently. Please have the good manners to reply to my email. For obvious reasons I don’t want to publish my email address on trip advisor but for your information my booking reference was 13084B0264959 Please contact me to confirm my refund and when you will be paying this onto my credit card. As a seasoned traveller I would strongly suggest you have a more robust and customer friendly complaints service.

The staff at the hotel well very pleasant. The rooms are within the grounds and the door opens to the outside. There is a hairdryer and a safe in the rooms. We were advised to turn on the heater as soon as we arrived. However, there was no heater. After reporting this to reception in person and waiting 45 minutes - no one arrived. I returned to reception and asked again for a heater - she would get a colleague. I had heard this before and was cold. So I asked when - I will get a colleage. I asked when - again - and explained we were cold. Her response - a long sigh and a glare at me - then she picked up the radio and put in our request. Could that not have taken place straight away? Customer service?? Someone arrived to look at the wall to confirm there was no heater??? Then he brought us one. We left it on all night long as we are not fans of electric blankets. The room was warm and we slept well. However, beware of the toilets. The water in the toilets was brown - we checked with others in our group and their toilet water was brown too. I had an upset tummy after lunch which we ate in a place opposite the hotel. Looked like the church hall there! It wasn't pleasant being sick - and really unpleasant being sick in a toilet with brown water. We ate dinner there - wouldn't advise that. Husband said the meat was very tough and he ate little. Breakfast choices were limited. We went to the hot springs nearby. When we saw how basic it was there, and the long queues for the changing rooms, we decided not to use it. We thought we'd go to the cafeteria. You buy and you can sit outside on old car seats. It began to rain and we had no cover. The hotel looks lovely and the room was very clean. It's just an area that looks run down with no paved road nearby.

Good service. Lovely log fire at night. Our room had view of volcano Chanchani spewing smoke. Able to see stars at night because it is not that near the centre. In fact there is an observatory at the hotel but sadly was not working the night we were there. Breakfast was so so.

My friends and I spent one night at the Casa Andina Colca Canyon as part of a 2-day tour. We chose this hotel, despite there be cheaper options, because the photos looked lovely and because it advertised having a planetarium/observatory. We were very disappointed with the hotel and on balance, we would not recommend or stay there again, unlike most of the excellent accommodation we experienced in Peru. Pros: - The hotel porters were very friendly and helpful. - The hotel grounds are really pretty (although the rooms are very basic) - They allowed us to change the date of our stay in advance, via our helpful tour company. Cons: - The hotel was freezing. They provide electric blankets, which was good, and there's a small heater but it's still very cold and with the very dim lighting at nights, not a very enjoyable place to relax at the end of the day. Even the restaurant was cold (I had to return to my room do put on additional woollen layers) . - As we chose this hotel over other options because of the planetarium observatory, we were massively disappointed to find out that it was closed, with no apology or explanation. We had to ask to find out and the receptionist was quite blunt and unhelpful. Others on our tour said it was also closed the previous night. I've read other reviews saying they also arrived to find out it was closed, so I do think the hotel needs to look into this as it's misleading and disappointing for guests. - As mentioned above, the restaurant was very cold. It was also extremely slow and they mixed up orders more than once. Some people on the the same tour as us said they had to cancel their dessert order because it was taking so long. The food itself was quite pleasant but not exceptional. Various things were not in stock that we tried to order. - They also included a restaurant service charge despite there only being my partner and I dining at our table (as opposed to a large group). I'm usually very happy to pay a service charge, and I always leave a tip, but the service was so bad we probably would not have tipped on this occasion and were unhappy we had no choice in the matter. Overall, it was a disappointing experience but the hotel could be really lovely of the owners/management made some improvements.

Calle Huayna Capac S/n Chivay, 1 Chivay Arequipa

Hotel highlights

  • Free buffet breakfast
  • Free parking
  • Onsite dining
  • 24-hour business center

Located within a leisurely stroll of Cathedral Of Chivay, Casa Andina Standard Colca is within a few miles (5 km) of Thermal Baths of La Calera. This 52-room, 3.5-star hotel has free breakfast, free self parking, and a 24-hour business center. It's in the historical district and also close to Church of Coporaque.


Dining

Start your day off right with a free buffet breakfast. This hotel has a restaurant where you can enjoy a bite to eat.


Rooms

The 52 rooms have safes. Guests can expect to find TVs with cable channels. Free toiletries are also available.


Property features

At Casa Andina Standard Colca, guests have access to a 24-hour business center, express check-out, and barbecue grills. If you plan to drive, free parking is available. A multilingual staff is on hand to assist with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a picnic area, a fireplace in the lobby, and a gift shop.

Room options

Traditional Triple Room

Twin 3 | Sleeps 4

Traditional Twin Room, 2 Twin Beds

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

78% of guests recommend this hotel

Total of 853 reviews