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El Refugio Hotel Colca

3.0 star property
Riverwalk hotel with 2 outdoor pools and free breakfast

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Photo gallery for El Refugio Hotel Colca

Interior
Creator video
Front of property - evening/night
Interior detail
2 outdoor pools

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Room service
  • 24/7 front desk
  • Breakfast included

Explore the area

View in a map
Valle del Colca, Chivay, Arequipa, 4145
  • Place, Chivay Arena
    ‪5 min drive‬
  • Place, Astronomical Observatory
    ‪5 min drive‬
  • Place, Thermal Baths of La Calera
    ‪12 min drive‬

Room options

View all photos for Single Room

Room

Single Room

  • 301 sq ft
  • Mountain view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Double Room, 2 Double Beds

Room

Double Room, 2 Double Beds

  • 301 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Double Beds

View all photos for Triple Room

Triple Room

Triple Room

  • Sleeps 4
  • 2 Queen Beds and 1 Large Twin Bed

View all photos for Double Room

Double Room

Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

About the neighborhood

Chivay

El Refugio Hotel Colca places you within a few miles (5 km) of Chivay Arena and Astronomical Observatory. This 32-room, 3-star hotel welcomes guests with 2 outdoor pools, free breakfast, and free self parking.

What's nearby

  • Chivay Arena - 5 min drive - 2.6 miles
  • Astronomical Observatory - 5 min drive - 2.8 miles
  • Thermal Baths of La Calera - 12 min drive - 5.3 miles
  • Uyu Uyu - 13 min drive - 5.1 miles
  • Colca Archaeological Natural Museum - 16 min drive - 5.5 miles

Getting around

  • Arequipa (AQP-Rodriguez Ballon Intl.) - 163 min drive

Restaurants

  • ‪Restaurante Turistico Misti Wasi - ‬3 min drive
  • ‪Restaurant Ruristico Cusi Runa - ‬3 min drive
  • ‪Wititi Restaurant - ‬10 min walk
  • ‪Kuntur Restaurant - ‬4 min drive
  • ‪El Remanso Del Colca - ‬2 min drive

About this property

El Refugio Hotel Colca

Riverwalk hotel with 2 outdoor pools and free breakfast
Guests staying at El Refugio Hotel Colca enjoy 2 outdoor pools, free WiFi in public areas, and an arcade/game room. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables. Additional amenities include a terrace, barbecue grills, and a garden.
Bathrooms offer rainfall showers, hair dryers, and free toiletries. Balconies or patios and phones are also standard.
2 outdoor swimming pools are on site.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 5:30 AM to 8:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On the riverwalk
  • Terrace

More

  • Smoking not allowed

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Limited room service

More

  • Heating
  • Phone

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for USD 45.0 per night
  • Cribs/infant beds are available for USD 25.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Service fee: 10 percent
  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: USD 25.0 per night
  • Rollaway bed fee: USD 45.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 1:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 20121563160

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
    • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.

Property is also known as

El Refugio Colca Chivay
El Refugio Hotel Colca Hotel
El Refugio Hotel Colca Chivay
El Refugio Hotel Colca Hotel Chivay

Frequently asked questions

Is free cancellation available at El Refugio Hotel Colca?

El Refugio Hotel Colca provides free cancellation on some room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at El Refugio Hotel Colca?

As of Oct 11, 2025, prices found for a 1-night stay for 2 adults at El Refugio Hotel Colca on Nov 3, 2025 start from $103.67, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to El Refugio Hotel Colca?

This hotel is located in Chivay, close to Chivay Arena, Astronomical Observatory, and Museo Yanque. You'll also find Thermal Baths of La Calera and Museum of Yanque within a short drive.

Is parking available on site at El Refugio Hotel Colca?

Yes, self parking is offered for free at the hotel.

Does El Refugio Hotel Colca feature a casino at the property?

No, El Refugio Hotel Colca doesn't have a casino.

Is there an indoor pool at El Refugio Hotel Colca?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What do couples enjoy most about El Refugio Hotel Colca?

There are plenty of amenities for couples at this hotel, including 2 outdoor pools, a bar, and a restaurant.

Are there hot tubs at El Refugio Hotel Colca?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does El Refugio Hotel Colca feature a restaurant that includes a breakfast menu?

Yes, El Refugio Hotel Colca serves free full breakfasts each morning from its restaurant.

Does El Refugio Hotel Colca allow pets to stay free of charge?

No, pets aren't allowed at El Refugio Hotel Colca.

Does El Refugio Hotel Colca have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies that I can book at El Refugio Hotel Colca?

Yes, every guestroom at El Refugio Hotel Colca comes with a balcony with some featuring mountain views.

Reviews

El Refugio Hotel Colca Reviews

7.2

Good

8.0/10

Cleanliness

7.0/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities
Rating 10 - Excellent. 4 out of 12 reviews
Rating 8 - Good. 3 out of 12 reviews
Rating 6 - Okay. 2 out of 12 reviews
Rating 4 - Poor. 2 out of 12 reviews
Rating 2 - Terrible. 1 out of 12 reviews

Reviews

10/10 Excellent

Kamla

Beautiful setting. Peaceful. Relaxing.
Stayed 1 night in Jun 2024

8/10 Good

Teresita, Tennessee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel and surroundings were beautiful. Location was great and restaurant staff was super friendly. The lady who did our check in and check out was not so friendly and she kept our passports and forgot to give them back. The hotel called our tour guide and thankfully we were at the canyon and able to return to Chivay to retrieve it. The tour guide said that this is a common occurrence at this hotel and a major inconvenience. Management needs to address this issue. Otherwise the hotel was wonderful.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chivay

Good starting point for Colca by car
Stayed 2 nights in Jul 2019

6/10 Okay

Joan, canada

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We arrived in pouring rain and needed to haul our stuff a considerable distance down rocky stairways to get to reception. To make matters worse my husband was sick. This was the low point of our trip. The building structures were lovely but the service was lacking. Finishing touches just were not there even tho hot water bottles were deliver ed. Try to get a taxi it Yanque- interesting place to walk about.
Stayed 2 nights in Apr 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
dirty bathroom and room expensive price for what you get
Stayed 2 nights in Dec 2017

10/10 Excellent

wolfgang, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nestled in the gorge of the Colca

The hotel worked really well for our family. The family suite had amazing views and space for children and adults. While in the thermal bath the pet baby alpaca came by watch to the children's delight. We enjoyed meals and found the staff friendly and accommodating. Finding hot water bottles in our beds was a delight.

2/10 Terrible

IGOR

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ужасный отель.

Отопления нет. Номера ледяные. В ресторан через улицу. Завтрак очень скуден. Один из самых плохих отелей за все времена.
Stayed 1 night in Jan 2020

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and relaxing place!

Beautiful location, the hot springs were wonderful and there's access to the river. Staff was very nice and accommodating even though our Spanish is terrible. They helped us connect with our tour to Colca Canyon in the morning. Breakfast buffet was nice. The room was cozy and comfortable.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

6/10 Okay

frederic

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Oct 2018

8/10 Good

Andrea, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Älteres Hotel mit kleinen Extras

Das Hotel ist schon einige Jahre älter. Es wird aber liebevoll gepflegt inkl. toller Grünanlagen. Die Zimmer sind groß, Ausstattung etwas in die Jahre gekommen (Heizer muss dringend ausgetauscht / geprüft werden) aber meist funktionstüchtig. Die Wärmeflasche abends im Bett ist toll und wir haben uns sehr über die Extraportion Wärme gefreut. Die heiße Quelle war bei unserem Besuch eher lauwarm und auch nicht so super einladend - vieleicht auch weil wir vorher bessere besucht haben. Das Frühstück ist durchschnittlich und macht satt. Das Abendessen hingegen ist sehr lecker und hat uns begeistert. Wir würden auf jeden Fall wieder kommen da Preis-Leistung auf jeden Fall stimmen.
Stayed 2 nights in May 2018

4/10 Poor

Luis Alberto Maria

Liked: Cleanliness, staff & service, property conditions & facilities

Reclamo de forma de pago por la estadia

Tengo que manifestar mi desacuerdo con la política de pago, ya que fui con un grupo familiar y reserve 2 días, pero en el primer día uno de los integrantes del grupo sufrió un accidente, en la poza termal y teníamos que regresar a AQP, pedi cancelar y me indicaron que la reserva era por dos días y se tenia que pagar completo, después de aceptar esto y proceder a pagar con mi tarjeta Diners no aceptaban el cobro en dolares y procedían al cambio en moneda local a un valor muy alto, esto me obliga a cancelar al contado en dolares , cada cliente debe tener la opción de pago en cualquier moneda mas si es turista!