Mercure Chiang Mai3.5 out of 5.0
Recent guest reviews
Although we only stayed for one night, it was a stress free relaxing stay. From the moment we checked in to the time we left the customer service was top notch. The front desk staff were eager to please and genuinely cared about making customers happy. I didn't realize that we booked twin bed room and there were 4 of us staying, two adults two teens, which would not fit into those accommodations. We decided it would be best to pay for a second room, and they were able to give us an adjoining one and provided breakfast for all of us which wasn't normally included. It was a gesture of kindness that has led us to giving a great review as its obvious their customer service is excellent. The pool was clean, however chlorine very strong so couldn't stay in long. We would recommend Mercure Chiang Mai to anyone staying in the area.... we stayed elsewhere one other night and paid more but wish we had stayed here instead!!!
It ia away from downtown and it is too far of a 4 star Mercure. I have a gold status on Le Club accor and even with some extra treatment as a letter from the manager in my room it was unclean and hot water was not working properly.
This Mercure Hotel in Chiang Mai is truly a gem of a Hotel. Something the Mercure Group should be very very proud of. Our experience was outstanding, with great staff, from the doorman, the front office people, the room cleaning service, to the lovely ladies at the bar in the evening, who mixed the best cocktails. Breakfast was outstanding, with great choices of food & great service staff. The associated travel office in the hotel foyer (and in the office just outside) were great to deal with and the taxi man out the front was also a good service. We would return to Chiang Mai again, just to experience again the friending staff at this hotel. It made our experience in Chiang Mai something we will never forget.
Although this hotel is dated, it is very good value. It is important to remember this and not focus on the fact that it has an international brand. We found our room to be comfortable and clean, with the biggest bed we have ever seen. The pool was also a nice place to relax. All the staff we met were friendly and helpful. If you are expecting a modern international hotel, you'll be disappointed. But if you want a good value 3 star Thai hotel, that just happens to have an international brand, then you'll enjoy it here.
The staff were superb! Friendly, helpful and always smiling. Every day I came back from training at the ITM school of massage. I was greeted with a lovely smile and my key to the room. It seems each staff member had memorised my room number!! So it was always wsiting for me! Rooms were spacious, very clean and free tea, coffee and water were renued every day. The room had s fridge which was handy for other items bought from the market! The location was perfect for me and I frequently walked into the old city from the hotel, although you can easily catch a red taxi from the road. Thanin market was very close along with the bank and supermarket!! Muay Thai stadium and ladyboy cabaret were 2 minutes walk. The location is perfect!! The staff are superb and I will book this same hotel next year for my continued study of Thsi massage! 😁😁
Really good value hotel which has good access to the walled city. The shuttle bus service is excellent. Biggest bed we have ever seen. The pool was lovely and clean though the outdoor pool furniture could be updated.
Old building. Rooms are being renovated but seems tight budget could not include noisy and old air con system. Bathroom basin still the same horrible black so called marble. The rest of bathroom nicely made. Amenities are almost non existent and no tooth brush. Good news slippers are nice. But who chose a hotel fir its slippers? Tried the so called restaurant that is more like an old coffee shop with furniture at least 24 years old. Staff charming but extremely discreet not to say too discreet. A piece of advice, if you want to have a try of one of the wurst good one can find in Thailand, eat there. Datât sauce us a disgrace green curry is served with outdated peanuts and smells dust. Fish cake with prune jam are expérience you want to avoid. Lady but. It least pictures published on website showing the exterior of the hotel got no clue where they were shot. But hard to believe they were shot here. Did I enjoy my stay here? No. Would I come back ? No. Mercury Chiang Mai has a lot to do to come back to a decent level.
This Accor property is not inside the town's old walls. It's just right outside, but definitely worth every baht spent. The floors are so clean and the hallways are quiet. It's as if I'm in a hospital patient ward where the maids are ultra attentive. Most rooms have a standing space for showers. Room 350 has a bath tub if you're inclined to soak. During early mornings, busloads of tourists will crowd the breakfast dining area. Best to go early or late to avoid crowds. Their offerings include western selections, eggs cooked to order station, an Thai breakfast table, salad and Chinese options. Pool is on the 3rd floor. It's nothing spectacular, but adequate for a relaxing afternoon. And... I forgot to mention, no durians allowed, but you can consume them outside in the food court by the TOPS supermarket 20m to the right of the hotel.
My partner and I stayed for 8 nights at the Mercure, unfortunately this was a mistake. Room service food was bad, there was meat found in a vegetarian dish. Entire building is dated with many switches in room not working. Stains on "clean sheets". We had a house maid going through our stuff daily, I checked and placed things around the room that there was no reason for them to touch and found everything moved and bags opened. On our last day there we had items stolen out of our room and reception accused us of lying, they showed no care for the problem. To make matters worse I checked other reviews on Trip Advisor and the manager seems to copy and paste the same "remorseful" reply. Never again will I stay here. I would pay not to stay here actually.
This is my first time staying at Mercure and I was surprisingly disappointed. May be Mercure Chiang Mai has been there for more than 20 years. I am used to iBis and other Hotel in Le Club and they are satisfied. I found Mercure is a bit old and eventhough i was upgraded to Superior , i was put on the same floor with Chinese tour group and you could imagine how noisy it was.
- Close to Chiang Mai City Arts & Cultural Center and Chiang Mai National Museum
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Chang Phueak, Mercure Chiang Mai is within a mile (2 km) of popular sights such as Chiang Mai City Arts & Cultural Center and Chiang Mai National Museum. This 3.5-star hotel has 159 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi. It's in central Chiang Mai and also close to Wat Chiang Man and Chiang Mai Zoo.
Enjoy a leisurely bite to eat at Citrus, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.
The 159 rooms are recently renovated and have an array of amenities, including refrigerators, coffee makers, and free bottled water. Guests can expect free WiFi and 32-inch LED TVs with cable channels. Bathrooms have hair dryers and free toiletries. In-room massages are available, and other amenities include phones and desks.
Renovated in 2015, Mercure Chiang Mai offers an outdoor pool, free WiFi in public areas, and 6 meeting rooms. There's free parking, and an airport shuttle (available on request) for THB 100.00 per person one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a 24-hour business center, a computer station, and laundry facilities.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 993 reviews