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The Hotel Chester

5.0 star property

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Photo gallery for The Hotel Chester

A cozy kitchen with wooden cabinets, a stainless steel oven, and a dining area with a wooden table and chairs.
A bedroom with a bed, a shower, a wall-mounted TV, and a large plant.
A modern kitchen with wooden paneling, a dining area with a table and chairs, and a large mirror reflecting the room.
A wooden interior with a dining area, a large arched window, and a door leading to another room.
A modern interior with a tufted sofa, wooden walls, a skylight, and a kitchen area.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Housekeeping
  • 24/7 front desk
  • Kitchen

Explore the area

View in a map
19 Newgate St, Chester, England, CH1 1DE
  • Place, Grosvenor Park
    ‪3 min walk‬
  • Place, Chester Cathedral
    ‪5 min walk‬
  • Place, Chester City Walls
    ‪9 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪50 min drive‬

Room options

View all photos for 1762

A modern kitchen with a flat-screen TV, stainless steel appliances, and a dining area with a sofa and chairs.

1762

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 387 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for The Tree House

A modern kitchen with built-in appliances, a dining area with a wooden table and leather chairs, and a seating area with a tufted sofa.

The Tree House

  • City view
  • 624 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Knightsbridge

A large bed with a tufted headboard, two bedside lamps, and a patterned rug.

Knightsbridge

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 236 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Ralph

A hotel room with a tufted headboard, two matching pillows with horse designs, a nightstand with a lamp, and a framed picture on the wall.

Ralph

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Emerald

A hotel room with a large bed, two bedside lamps, a green upholstered headboard, and a view of the city through the window.

Emerald

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 236 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Bouquet

A large bed with a tufted headboard, two bedside lamps, and a window with blinds.

Bouquet

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 236 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Secret Garden

A sign labeled "Secret Garden" on a dark door.

Secret Garden

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Elegance

A bedroom with a large bed, two bedside lamps, a gold-framed mirror, and a gold bathtub.

Elegance

  • City view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Flamingo

A hotel room with a tufted headboard, a bed with white bedding, two bedside tables with lamps, and a television on the wall.

Flamingo

  • City view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Money Penny

A modern hotel room with a large bed, a bedside table with a lamp, a large mirror, and a framed picture on the wall.

Money Penny

  • City view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Zoo

A living room with a sofa, a coffee table, a framed zebra artwork, a dining area with a round table and leopard print chairs, and a window with a view.

Zoo

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Safari

A bedroom with a large bed, two bedside tables, and a leopard print headboard.

Safari

  • City view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Studio

A bedroom with a tufted headboard, two bedside tables with lamps, a large bed, and a floral painting on the wall.

Standard Studio

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Studio

A bedroom with a large bed, two bedside tables with lamps, a chandelier, a large mirror, and a tropical-themed wall mural.

Standard Studio

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Studio, 1 King Bed

A bedroom with a large bed, a tufted headboard, a chandelier, a framed photograph on the wall, and a chair.

Standard Studio, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Studio, 1 King Bed

A bedroom with a bed, a shower, a wall-mounted TV, and a large plant.

Standard Studio, 1 King Bed

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

APARTMENT ONE BEDROOM

  • Sleeps 10
  • Free WiFi

APARTMENT TWO BEDROOMS

  • Sleeps 10
  • Free WiFi

HOUSE TWO BEDROOMS

  • Sleeps 8
  • Free WiFi

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About the neighborhood

Chester

The Hotel Chester places you within a 15-minute stroll of popular sights such as Chester City Walls and Chester Racecourse. This 16-room, 5-star hotel welcomes guests with in-room amenities like kitchenettes, microwaves, and minibars.

What's nearby

  • The Rows of Chester - 3 min walk - 0.2 miles
  • Grosvenor Park - 3 min walk - 0.2 miles
  • Chester Cathedral - 5 min walk - 0.3 miles
  • Chester City Walls - 9 min walk - 0.5 miles
  • Chester Racecourse - 10 min walk - 0.6 miles

Getting around

  • Chester Station - 15 min walk
  • Chester (CEG-Hawarden) - 23 min drive

Restaurants

  • ‪Cavern Of The Curious Gnome - ‬4 min walk
  • ‪Costa Coffee - ‬1 min walk
  • ‪Slug & Lettuce - ‬4 min walk
  • ‪The Albion - ‬2 min walk
  • ‪PizzaExpress - ‬3 min walk

About this property

The Hotel Chester

Guests staying at The Hotel Chester enjoy free WiFi in public areas, express check-out, and a fireplace in the lobby. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls.
32-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Select Comfort beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include kitchenettes, microwaves, and stovetops.

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Hotel Indigo Chester by IHG
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  • Restaurant
  • Air conditioning
  • Breakfast available
9.4 out of 10, Exceptional, 1,000 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Champagne service
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Minibar
  • Stovetop
  • Toaster

More

  • Heating
  • Iron/ironing board
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out fee: GBP 30
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 30 per pet, per stay, plus a deposit of GBP 1 per stay
  • Dogs only
  • 1 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: GBP 1 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: GBP 1 per stay
  • Pet fee: GBP 30 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 30

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services.
Property Registration Number 00000000

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A debit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

The Hotel Chester Hotel
The Hotel Chester Chester
The Hotel Chester Hotel Chester

Frequently asked questions

Is free cancellation available at The Hotel Chester?

The Hotel Chester offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What is there to do near The Hotel Chester?

This hotel is located in Chester, a short 11-minute walk from Chester City Walls and also 12 minutes on foot from Chester Racecourse. You'll also find Grosvenor Park and Grosvenor Museum less than a mile away.

Will I be able to park at The Hotel Chester?

No, there isn't parking at this hotel.

Does The Hotel Chester have luxury amenities?

Yes, some luxury features of this hotel include champagne service, concierge services, and a garden.

Does The Hotel Chester include a casino on the premises?

No, The Hotel Chester doesn't have a casino.

Will I find an indoor pool at The Hotel Chester?

No, there is no indoor pool at this hotel.

Is The Hotel Chester a good place to stay for couples?

There are many amenities for couples at this hotel, including champagne service, a fireplace in some guestrooms, as well as proposal/romance packages.

Are there hot tubs at The Hotel Chester?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does The Hotel Chester have a restaurant that serves breakfast?

No, The Hotel Chester doesn't have a restaurant that serves breakfast.

Will The Hotel Chester allow pets to stay for free?

Although they can't stay for free, dogs are welcome at The Hotel Chester for a fee of GBP 30 per pet, per stay. The property also provides food and water bowls. A deposit of GBP 1 per stay is collected.

Are there connecting rooms at The Hotel Chester?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to The Hotel Chester?

The closest major airport to The Hotel Chester is Chester (CEG-Hawarden), which is 5.1 mi away (23 minutes by car). Another top airport is John Lennon Airport (LPL), which is located 25.1 mi away (42-minute drive).

Can I book a room with a balcony at The Hotel Chester?

No, there aren't any guestrooms with balconies at The Hotel Chester.

The Hotel Chester Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 184 out of 219 reviews
Rating 8 - Good. 24 out of 219 reviews
Rating 6 - Okay. 7 out of 219 reviews
Rating 4 - Poor. 3 out of 219 reviews
Rating 2 - Terrible. 1 out of 219 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and well equipped facility. Staff were first rate. Would certainly use again if in the area
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it - the room Might be too warm in summer!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Toni-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room and staff were amazing would highly recommend
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, would definitely visit again. Central location, friendly staff and very clean and has described.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable hotel with a great location.
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful boutique hotel

Beautiful rooms and very friendly staff. A little gem of a hotel in the centre of Chester close to restaurants and bars.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique type hotel, attention to detail in the rooms and reception.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, stayed in a suite which had everything we needed
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and great staff
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely stunning stay from arrival to departure. We will definitely be visiting again
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, very clean and great location for restaurants.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Andraya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and staff
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful apartment in perfect location, loved our stay
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

Really good, spacious suite, location is excellent
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply great place
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and value for money Service was fantastic
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms, fabulous staff
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in central Chester.

Great little boutique aparthotel. Friendly staff clean spacious rooms. Great location right in heart of Chester & next to Grosvenor shopping centre car park.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

AJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and room
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location! Just what we were looking for and the themed room was well designed.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

HARVEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing! The place to stay in Chester!

What a fantastic place to stay! They staff are so loving and caring and made our wedding stay the best it possibly could be! They were so accompanying for me and my wife, kept us informed before and during our entire stay as well!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the city centre the room was fantastic, modern and clean, All the staff were fab.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money

Excellent Hotel, lovely and clean, great value for money
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here and got a free upgrade!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly and all we needed it to be for a happy one night stay. Would definitely return again should we want to stay in Chester
Stayed 1 night in Jun 2023