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The Hotel Chester

5.0 star property
Luxury hotel in Chester with a 24-hour front desk

Choose dates to view prices

Photo gallery for The Hotel Chester

The Tree House | Private kitchen | Mini-fridge, microwave, stovetop, electric kettle
Reception
Exterior
The Tree House | Living area | 32-inch Smart TV with digital channels, TV
Standard Studio | Select Comfort beds, minibar, iron/ironing board, free WiFi

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • 24/7 front desk
  • Pet friendly
  • Housekeeping
  • Free WiFi

Explore the area

Map
19 Newgate St, Chester, England, CH1 1DE
  • Chester Cathedral
    ‪5 min walk‬
  • Chester Racecourse
    ‪9 min walk‬
  • Chester City Walls
    ‪9 min walk‬
  • Liverpool (LPL-John Lennon)
    ‪36 min drive‬

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Room options

View all photos for Flamingo

Flamingo | Select Comfort beds, minibar, iron/ironing board, free WiFi

Flamingo

  • City view
  • 430 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Money Penny

Money Penny | Select Comfort beds, minibar, iron/ironing board, free WiFi

Money Penny

  • City view
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Secret Garden

Secret Garden | Select Comfort beds, minibar, iron/ironing board, free WiFi

Secret Garden

  • City view
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Elegance

Elegance | Select Comfort beds, minibar, iron/ironing board, free WiFi

Elegance

  • City view
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for The Tree House

The Tree House | Living area | 32-inch Smart TV with digital channels, TV

The Tree House

  • City view
  • 624 sq ft
  • Sleeps 4
  • 2 King Beds and 1 King Sofa Bed

View all photos for Standard Studio

Standard Studio | Select Comfort beds, minibar, iron/ironing board, free WiFi

Standard Studio

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Emerald

Emerald | Select Comfort beds, minibar, iron/ironing board, free WiFi

Emerald

  • City view
  • 236 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Bouquet

Bouquet | Select Comfort beds, minibar, iron/ironing board, free WiFi

Bouquet

  • City view
  • 236 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 1762

1762 | Living area | 32-inch Smart TV with digital channels, TV

1762

  • City view
  • 387 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Studio, 1 King Bed

Standard Studio, 1 King Bed | Select Comfort beds, minibar, iron/ironing board, free WiFi

Standard Studio, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio

Standard Studio | Select Comfort beds, minibar, iron/ironing board, free WiFi

Standard Studio

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Ralph

Ralph | Select Comfort beds, minibar, iron/ironing board, free WiFi

Ralph

  • City view
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Studio, 1 King Bed

Standard Studio, 1 King Bed | Select Comfort beds, minibar, iron/ironing board, free WiFi

Standard Studio, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Knightsbridge

Knightsbridge | Select Comfort beds, minibar, iron/ironing board, free WiFi

Knightsbridge

  • City view
  • 236 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Zoo

Zoo | Living area | 32-inch Smart TV with digital channels, TV

Zoo

  • City view
  • 430 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Safari

Safari | Select Comfort beds, minibar, iron/ironing board, free WiFi

Safari

  • City view
  • 430 sq ft
  • Sleeps 2
  • 1 King Bed

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Ad
Exterior

Hotel Indigo Chester by IHG

Chester
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.6 out of 10, Exceptional, 1,005 reviews
The price is $121
$101 nightly
$121 total
Total includes taxes and fees
Jun 8 - Jun 9
Hotel Indigo Chester by IHG

About the neighborhood

Chester

The Hotel Chester places you within a 15-minute stroll of popular sights such as Chester City Walls and Chester Racecourse. This 16-room, 5-star hotel welcomes guests with in-room amenities like kitchenettes, microwaves, and minibars.

What's nearby

  • Grosvenor Park - 4 min walk - 0.3 miles
  • Chester Cathedral - 5 min walk - 0.3 miles
  • Chester Racecourse - 9 min walk - 0.5 miles
  • Chester City Walls - 9 min walk - 0.5 miles
  • Chester Zoo - 7 min drive - 2.9 miles

Getting around

  • Chester Station - 15 min walk
  • Chester (CEG-Hawarden) - 23 min drive

Restaurants

  • ‪Piccolino - Chester - ‬1 min walk
  • ‪Costa Coffee - ‬5 min walk
  • ‪Opera Grill - ‬2 min walk
  • ‪Popcorn - ‬2 min walk
  • ‪Bridge Street Coffee - ‬4 min walk

About this property

The Hotel Chester

Luxury hotel in Chester with a 24-hour front desk
Guests staying at The Hotel Chester enjoy free WiFi in public areas, express check-out, and a fireplace in the lobby. The front desk is staffed 24 hours a day to help with luggage storage and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls.
32-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Select Comfort beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include kitchenettes, microwaves, and stovetops.

Languages

English, Italian, Spanish, Welsh

Similar properties

Exterior

Hotel Indigo Chester by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.6 out of 10, Exceptional, 1,005 reviews
$101 nightly
The price is $121
Jun 8 - Jun 9
Total includes taxes and fees
Hotel Indigo Chester by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Champagne service
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Minibar
  • Stovetop
  • Toaster

More

  • Heating
  • Iron/ironing board
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out fee: GBP 30
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 30 per pet, per stay, plus a deposit of GBP 1 per stay
  • Dogs only
  • 1 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: GBP 1 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: GBP 1 per stay
  • Pet fee: GBP 30 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 30

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services.
Property Registration Number 00000000

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A debit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

The Hotel Chester Hotel
The Hotel Chester Chester
The Hotel Chester Hotel Chester

Frequently asked questions

Is free cancellation available at The Hotel Chester?

The Hotel Chester offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at The Hotel Chester?

As of May 28, 2025, prices found for a 1-night stay for 2 adults at The Hotel Chester on Jun 1, 2025 start from $162.14, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near The Hotel Chester?

This hotel is located in Chester, a short 11-minute walk from Chester City Walls and also 12 minutes on foot from Chester Racecourse. You'll also find Grosvenor Park and Eastgate Clock less than a mile away.

Is there parking available at The Hotel Chester?

No, there isn't parking available at the hotel.

Does The Hotel Chester include a casino on the premises?

No, The Hotel Chester doesn't have a casino.

Will I find an indoor pool at The Hotel Chester?

No, there is no indoor pool at this hotel.

Is The Hotel Chester good for couples?

There are many amenities for couples at this hotel, including Champagne service, fireplaces in some guestrooms, as well as proposal/romance packages.

Does The Hotel Chester have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does The Hotel Chester have a restaurant that serves breakfast?

No, The Hotel Chester doesn't have a restaurant that serves breakfast.

Will The Hotel Chester allow pets to stay for free?

Although they can't stay for free, dogs are welcome at The Hotel Chester for a fee of GBP 30 per pet, per stay. The property also provides food and water bowls. A deposit of GBP 1 per stay is collected.

Does The Hotel Chester have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to The Hotel Chester?

The closest major airport to The Hotel Chester is Chester (CEG-Hawarden), which is 5.1 mi away (23 minutes by car). Another top airport is John Lennon Airport (LPL), which is located 25.1 mi away (42-minute drive).

Are there rooms with balconies at The Hotel Chester?

No, there aren't any guestrooms with balconies at The Hotel Chester.

The Hotel Chester Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 170 out of 200 reviews
Rating 8 - Good. 20 out of 200 reviews
Rating 6 - Okay. 6 out of 200 reviews
Rating 4 - Poor. 3 out of 200 reviews
Rating 2 - Terrible. 1 out of 200 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Owen

Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Stayed 1 night in Jan 2025

10/10 Excellent

Sian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here and got a free upgrade!
Stayed 1 night in Jan 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely stunning stay from arrival to departure. We will definitely be visiting again
Stayed 1 night in Dec 2024

10/10 Excellent

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff brilliant, pub next door noisy, smoking outside stinking the area in front of the hotel, cigarette butts and beer bottles left, vomit on pavement from the church bar across the road, real shame as the hotel and stay was faultless 👍
Stayed 2 nights in Nov 2024

10/10 Excellent

Andraya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice room. Noisy till late. Couldn’t open curtains because of people on balcony opposite. No privacy.
Stayed 1 night in Nov 2024

10/10 Excellent

HARVEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing! The place to stay in Chester!

What a fantastic place to stay! They staff are so loving and caring and made our wedding stay the best it possibly could be! They were so accompanying for me and my wife, kept us informed before and during our entire stay as well!
Stayed 2 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable luxury room in the heart of Chester

The receptionist was very friendly and helpful. Given a free upgrade to the spa room which was a nice treat, the room had high-quality furnishings and the spa shower was fun, could do with some instructions on how to use. A little noisy outside in the evening due to location but quiet enough at night. Overall an enjoyable experience
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Huw

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Romantic break

Stayed in Polo room. Absolutely gorgeously done out. Perfect location. Nice amenities with little complimentary snacks. Loved the sweetie jar! Room was at top of building and it was a hot day. Sadly tho no air con so had a noisy seperate air con unit in room that needed to put on as too hot without. On a less warm day you wouldn’t need air con. Would definitely recommend and stay again!
Polo Room
Stayed 1 night in Aug 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay in the tree house, amazing living area with huge chill out sofa and tv, lovely rooms and huge copper bath in one of the bathrooms. We will be returning
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Classy only inside

I only gave 4 star, not 5, due to the area around the hotel. Once you are inside it is lovely, but outside being next to car park entrance and a shopping mall, it looks pretty run down. Chester is fantastic for Roman history and well worth a visit. I would say to the hotel owners keep your eye on the ball and don't let things slip.
Stayed 5 nights in Aug 2024

10/10 Excellent

Lynsey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with parking next door in the shopping centre for £10 for 24 hours. Check in was quick and friendly. We stayed in the Ralph and it was very spacious and clean. The bathroom is very small so you had to close the door behind you to move around. No issue for us as 2 able bodied adults. Bed was comfortable and room was very warm but air con unit and fan provides so not an issue. Location is spot on for the town centre.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, well presented and spotlessly clean. Chloe on reception was a credit to the organisation, she made us feel welcomed and we would definitely return.
Stayed 1 night in Aug 2024

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in central Chester.

Great little boutique aparthotel. Friendly staff clean spacious rooms. Great location right in heart of Chester & next to Grosvenor shopping centre car park.
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. Parking is literally next door. You are next to some key Roman ruins: angle gate, coliseum foundations and Roman garden. Take the tour with the actor dressed in Roman garb.
Stayed 4 nights in Aug 2024

10/10 Excellent

J G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel

Love, love, love this hotel. Was our second time staying here, both times in the Secret Garden room. Very spacious, comfortable bed, quiet room, fab separate living area. Kitchenette is a real bonus. Fab fire in the bedroom too. Will certainly stay here again and maybe try a different room next time 🙂
Stayed 2 nights in Aug 2024

4/10 Poor

Tracey

Disliked: Property conditions & facilities
We stayed in the flamingo room and i was disappointed with the kitchenette area it needed a good freshing up there is all marks on the walls. The bed wasn't made very well the sheets should be nice and crisp and made to look like a luxary hotel for the amount of money we paid. When i booked online it asks what the occasion is and i put birthday because it was my 50th but there was no sign of any nice gesture like there normally is so i don't know why it asks what the occasion is for when you book It was abit of a let down... it tells you that you have pay for the smallest tub of pringles and chocolate bar when this should would have been nice to be in with the price of the room which is quite expensive with no water bottle or anything plus the milk was off.
Stayed 2 nights in Aug 2024

10/10 Excellent

Huw

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

I’ll be back!

Extremely comfortable aparthotel with spacious suites and easy access to Chester City Centre
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful little hotel. Our family of four stayed in the Zoo room for one night and found it comfortable and well-priced, with unique decor that made it stand out from bland chain hotels. Friendly staff.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

Great location for the City and walk along the walls. Liked having area to let dog out but the shared area looked a bit “work in progress” Very comfortable beds, spotlessly clean and handy kitchenette. Good communication from hotel.
Stayed 1 night in Jul 2024