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Mercure Chester Abbots Well Hotel

4.0 star property
Hotel with a full-service spa, near Grosvenor Park

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Photo gallery for Mercure Chester Abbots Well Hotel

Exterior
Front of property
Indoor wedding
Property grounds
In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews

7.6 out of 10
Good

Popular amenities

Explore the area

View in a map
Whitchurch Road Christleton, Chester, England, CH3 5QL
  • Place, Vicars Cross Shopping Centre
    ‪18 min walk‬
  • Place, Queens Road Park
    ‪3 min drive‬
  • Place, Grosvenor Park
    ‪4 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪36 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Classic Double Room, 1 Double Bed

8.0 out of 10
Very good
(51 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Classic Room, 2 Twin Beds

7.2 out of 10
Good
(9 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Suite, 1 Double Bed

  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Classic)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room (Classic)

7.4 out of 10
Good
(8 reviews)
  • 226 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Privilege, Double Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Double Room, 1 Double Bed (Compact)

7.2 out of 10
Good
(25 reviews)
  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds (2 Adults and 2 Children)

Family Room, Multiple Beds (2 Adults and 2 Children) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room, Multiple Beds (2 Adults and 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the neighborhood

Chester

Grosvenor Park is within 2 miles (3 km) of Mercure Chester Abbots Well Hotel while other popular attractions such as Chester Cathedral are within 3 miles (5 km). This 126-room, 4-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • University of Law - Chester - 9 min walk - 0.5 miles
  • Vicars Cross Shopping Centre - 18 min walk - 1.0 mile
  • Great Boughton Library - 18 min walk - 1.0 mile
  • Queens Road Park - 3 min drive - 1.3 miles
  • Grosvenor Park - 4 min drive - 1.7 miles

Getting around

  • Chester Station - 4 min drive
  • John Lennon Airport (LPL) - 38 min drive

Restaurants

  • ‪The Cheshire Cat - ‬13 min walk
  • ‪The Boathouse - ‬4 min drive
  • ‪Ginger Monkey - ‬20 min walk
  • ‪Ring O' Bells - ‬9 min walk
  • ‪Sea Breeze - ‬16 min walk

About this property

Mercure Chester Abbots Well Hotel

Hotel with a full-service spa, near Grosvenor Park
Guests of Mercure Chester Abbots Well Hotel enjoy a full-service spa, an indoor pool, and a children's pool. If you plan to drive, free parking is available. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a gym, a sauna, and free WiFi in public areas.
LED TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Coffee makers, portable fans, and safes are also standard. Housekeeping is available on request.
An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feelgood Club. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 15.00 per pet, per night
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Abbots Well Chester
Chester Abbots Well
Mercure Abbots Chester
Mercure Abbots Well
Mercure Abbots Well Chester
Mercure Abbots Well Hotel
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel
Mercure Hotel Abbots Well
Mercure Hotel Chester Abbots Well
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel Hotel
Mercure Chester Abbots Well Hotel Chester
Mercure Chester Abbots Well Hotel Hotel Chester

Frequently asked questions

Is a free cancellation option available at Mercure Chester Abbots Well Hotel?

Mercure Chester Abbots Well Hotel provides free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Chester Abbots Well Hotel?

As of Dec 14, 2025, prices found for a 1-night stay for 2 adults at Mercure Chester Abbots Well Hotel on Dec 24, 2025 start from $84.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Mercure Chester Abbots Well Hotel?

This hotel is located in Chester within a short 19-minute walk of Chester Music Theatre. You'll also find Chester City Walls and Chester Racecourse within a short drive.

Will I be able to park at Mercure Chester Abbots Well Hotel?

Yes, self parking is offered for free at the hotel.

Is there a spa at Mercure Chester Abbots Well Hotel?

Feelgood Club is the name of the hotel's full-service spa available for guests to enjoy.

Does Mercure Chester Abbots Well Hotel feature a casino on the premises?

No, Mercure Chester Abbots Well Hotel doesn't have a casino.

Will I find an indoor pool at Mercure Chester Abbots Well Hotel?

Yes, this hotel has an indoor pool.

What do couples enjoy most about Mercure Chester Abbots Well Hotel?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Mercure Chester Abbots Well Hotel have a hot tub?

No, but this hotel does have a steam room.

Does Mercure Chester Abbots Well Hotel feature a restaurant that includes a breakfast menu?

Yes, Mercure Chester Abbots Well Hotel serves buffet breakfast for a surcharge each morning at The Brasserie.

Will Mercure Chester Abbots Well Hotel allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Mercure Chester Abbots Well Hotel for a fee of GBP 15.00 per pet, per night. The property also provides food and water bowls.

Does Mercure Chester Abbots Well Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Mercure Chester Abbots Well Hotel?

The closest major airport to Mercure Chester Abbots Well Hotel is Chester (CEG-Hawarden), which is 8.6 mi away (29 minutes by car). Another top airport is John Lennon Airport (LPL), which is located 24.2 mi away (38-minute drive).

Are there rooms with balconies at Mercure Chester Abbots Well Hotel?

No, you won't find guestrooms with balconies at Mercure Chester Abbots Well Hotel.

Mercure Chester Abbots Well Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 340 out of 1001 reviews
Rating 8 - Good. 309 out of 1001 reviews
Rating 6 - Okay. 166 out of 1001 reviews
Rating 4 - Poor. 104 out of 1001 reviews
Rating 2 - Terrible. 82 out of 1001 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

barbara

Disliked: Room comfort
The young lady in the front desk was multitasking, but not very well. She gave us two lots of keys for two different rooms. We went for dinner when we arrived and the food took forever and it was just mediocre
Stayed 1 night in Sep 2025

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb facilities and amazing staff
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, stayed for 2 nights as 2 adults and 1 toddler. The staff wers pleasant and helpful from the moment we arrived. Room was clean and had eveyrhing you need. Hotel is in a great location, 10 minute drive to the city centre or 10 minute drive to Chester zoo. Will definitely stay again when next visiting the city
Stayed 2 nights in Sep 2025

8/10 Good

Danielle

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Bryan

Stayed 1 night in Aug 2025

4/10 Poor

Jeanette

Stayed 4 nights in Aug 2025

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, comfortable, clean, room to good standard. But restaurant food was not value for money as food whilst OK was vastly overpriced for what it was.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lucy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Mercure went the extra mile to accommodate our need for a ground floor room for our disabled dog. All communications were prompt and courteous, and when we checked on the staff couldn’t have been more friendly and helpful. This all helped ease the issues of travelling with a beloved disabled pet and we really appreciated all they did for us. Would definitely recommend them, and definitely stay there again should we return to Chester.
Stayed 1 night in Aug 2025

6/10 Okay

Jason

Stayed 1 night in Aug 2025

4/10 Poor

Lorna

Stayed 1 night in Aug 2025

6/10 Okay

Alan

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and facilities… lovely breakfast and evening meal . Nothing was too much trouble when asked for a fan ….. lovely touch as an added extra for a special weekend ( worth the £25) extra .. Lovely being able to go for an evening swim and sauna 👌
Stayed 2 nights in Aug 2025

6/10 Okay

Sarah

Traveled with family
Liked: Room comfort
Overall we enjoyed our stay and staff were on the whole polite and welcoming but I felt there was a bit of a lack of consistency in what the staff informed us about. It was also a bit hit and miss if you got room refreshments restocked each day. Cleanliness was good and pool area was lovely.
Stayed 3 nights in Aug 2025

6/10 Okay

cw

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff where lovely and helpful. The hotel was a bit grotty, the back of the toilet seat was dirty, hair on the shower curtain, that sort of thing. Our room had an adjoining door to the next room, it sounded like they where in the room with us, no soundproofing. The food was ok, but the order was wrong. I didn't use the pool because I was put off by the overall state of the place. It needs a really good deep clean. It was not worth the cost.
Stayed 2 nights in Aug 2025

8/10 Good

Nichola

Liked: Cleanliness, staff & service, amenities
Overall good stay. Pool great, rooms could be cleaned better each day as not all beds were made each day, towels were not all replaced and cups were not cleaned out.
Stayed 4 nights in Aug 2025

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Peter

Stayed 1 night in Aug 2025

8/10 Good

Paula

Liked: Cleanliness, staff & service, room comfort

Ok

All staff welcoming, friendly & helpful. Hotel looked a bit dated & noisy from people outside late evening & in corridors. Room ok, shower area quite small but bed comfortable. NB. There was a pair of swim shorts left by previous guest on the windowsill when we arrived.
Stayed 2 nights in Aug 2025

8/10 Good

Andrew, Conwy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Not bad. As expected for the price
Stayed 2 nights in May 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Aileen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff, food and location were ideal. However the property was run down and did not meet my expectations.
Stayed 1 night in Jul 2025

4/10 Poor

Sabina

Traveled with family
Disliked: Property conditions & facilities, room comfort

Worst bed ever!

First the positives - nice easy check, pleasant gentleman at reception, birthday package was purchased in advance and was lovely. Now the not so positives - The room was tired looking and in need of updating. No a/c and it was really hot. Windows open but as it’s on a main road it’s very noisy to sleep with them open. Absolutely no soundproofing in the room and we could hear the conversations and movement of people upstairs and outside the room. The most uncomfortable, rock hard bed I’ve ever been on! We couldn’t sleep due to noise and temperature and the rock hard bed made it impossible to even try. Really disappointed and absolutely shattered from no sleep. Thankfully we only booked 1 night and have just checked into a much nicer hotel. I wish I read the reviews before I booked!!
Stayed 1 night in Aug 2025

4/10 Poor

Donna

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The public spaces were nice enough but the room was hot and stuffy, a small fan was provided but did nothing. Room looked tired and dated.
Stayed 1 night in Aug 2025

2/10 Terrible

Emmanuelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pas convaincu

La chambre était étroite et je n'ai pas trouvé qu'elle était propre mis à part le lit. Les murs sont fins comme du papier et j'ai entendu les personnes de la chambre à côté rentrer dans leur chambre et s'installer tout ça vers 11PM. La salle de bain est vraiment petite et idem question propreté ce n'était pas ça. Je n'y retournerai pas
Stayed 1 night in Aug 2025