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Mercure Chester Abbots Well Hotel

4.0 star property

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Front of property
Exterior
Daily buffet breakfast (GBP 17.95 per person)
Double Room, 1 Double Bed (Compact) | In-room safe, desk, iron/ironing board, free cribs/infant beds
Fitness facility

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant

Explore the area

View in a map
Whitchurch Road Christleton, Chester, England, CH3 5QL
  • Place, Caldy Valley Nature Park
    ‪16 min walk‬
  • Place, St Paul's Church
    ‪3 min drive‬
  • Place, Grosvenor Park
    ‪4 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪36 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Classic Double Room, 1 Double Bed

8.0 out of 10
Very good
(51 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Classic Room, 2 Twin Beds

7.2 out of 10
Good
(9 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Suite, 1 Double Bed

  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Classic)

Family Room (Classic) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room (Classic)

7.4 out of 10
Good
(8 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Privilege, Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Double Room, 1 Double Bed (Compact)

7.4 out of 10
Good
(28 reviews)
  • 140 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds (2 Adults and 2 Children)

Family Room, Multiple Beds (2 Adults and 2 Children) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room, Multiple Beds (2 Adults and 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the neighborhood

Chester

Grosvenor Park is within 2 miles (3 km) of Mercure Chester Abbots Well Hotel while other popular attractions such as Chester Cathedral are within 3 miles (5 km). This 126-room, 4-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Caldy Valley Nature Park - 16 min walk - 0.9 miles
  • Chester Music Theatre - 20 min walk - 1.1 miles
  • St Paul's Church - 3 min drive - 1.3 miles
  • Queens Road Park - 3 min drive - 1.3 miles
  • Grosvenor Park - 4 min drive - 1.7 miles

Getting around

  • Bache Station - 7 min drive
  • John Lennon Airport (LPL) - 39 min drive

Restaurants

  • ‪The Oaklands - ‬5 min drive
  • ‪Sea Breeze - ‬16 min walk
  • ‪The Boathouse - ‬4 min drive
  • ‪The Cheshire Cat - ‬15 min walk
  • ‪Ginger Monkey - ‬2 min drive

About this property

Mercure Chester Abbots Well Hotel

Guests of Mercure Chester Abbots Well Hotel enjoy a full-service spa, an indoor pool, and a children's pool. If you plan to drive, free parking is available. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a gym, a sauna, and free WiFi in public areas.
LED TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Coffee makers, portable fans, and safes are also standard. Housekeeping is available on request.
An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feelgood Club. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Similar properties

Fitness facility
Holiday Inn Chester - South by IHG
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  • Pet friendly
  • Parking included
  • Restaurant
8.0 out of 10, Very Good, 1,004 reviews
$43 nightly
The price is $52
Mar 15 - Mar 16
Total with taxes and fees
Holiday Inn Chester - South by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 15.00 per pet, per night
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Abbots Well Chester
Chester Abbots Well
Mercure Abbots Chester
Mercure Abbots Well
Mercure Abbots Well Chester
Mercure Abbots Well Hotel
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel
Mercure Hotel Abbots Well
Mercure Hotel Chester Abbots Well
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel Hotel
Mercure Chester Abbots Well Hotel Chester
Mercure Chester Abbots Well Hotel Hotel Chester

Frequently asked questions

Is a free cancellation option available at Mercure Chester Abbots Well Hotel?

Mercure Chester Abbots Well Hotel provides free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

What can I see near Mercure Chester Abbots Well Hotel?

This hotel is located in Chester, close to Chester City Walls, Chester Racecourse, and Chester Zoo. You'll also find Grosvenor Park and Roman Amphitheatre within a short drive.

Will I be able to park at Mercure Chester Abbots Well Hotel?

Yes, self parking is offered for free at the hotel.

Is there a spa at Mercure Chester Abbots Well Hotel?

Feelgood Club is the name of the hotel's full-service spa available for guests to enjoy.

Does Mercure Chester Abbots Well Hotel feature a casino on the premises?

No, Mercure Chester Abbots Well Hotel doesn't have a casino.

Will I find an indoor pool at Mercure Chester Abbots Well Hotel?

Yes, this hotel has an indoor pool.

Is Mercure Chester Abbots Well Hotel a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Mercure Chester Abbots Well Hotel have a hot tub?

No, but this hotel does have a steam room.

Does Mercure Chester Abbots Well Hotel feature a restaurant that includes a breakfast menu?

Yes, Mercure Chester Abbots Well Hotel serves buffet breakfast for a surcharge each morning at The Brasserie.

Will Mercure Chester Abbots Well Hotel allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Mercure Chester Abbots Well Hotel for a fee of GBP 15.00 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Mercure Chester Abbots Well Hotel?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Mercure Chester Abbots Well Hotel?

The closest major airport to Mercure Chester Abbots Well Hotel is Chester (CEG-Hawarden), which is 8 mi away (22 minutes by car). Another top airport is John Lennon Airport (LPL), which is located 24.3 mi away (39-minute drive).

Are there rooms with balconies at Mercure Chester Abbots Well Hotel?

No, there aren't any guestrooms with balconies at Mercure Chester Abbots Well Hotel.

Mercure Chester Abbots Well Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 349 out of 1009 reviews
Rating 8 - Good. 309 out of 1009 reviews
Rating 6 - Okay. 164 out of 1009 reviews
Rating 4 - Poor. 103 out of 1009 reviews
Rating 2 - Terrible. 84 out of 1009 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Tracy

Stayed 1 night in Nov 2025

6/10 Okay

Jayne

Traveled with group
Liked: Cleanliness, amenities
The staff lacked experience and confidence, especially dining room staff. The pool areas were very good. The food was ok but nothing special. The rooms and beds were fine and the location was good - very easy to use the park and ride into chester
Stayed 1 night in Nov 2025

10/10 Excellent

Karon

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location a few minutes walk from Chester Park & Ride. The staff are all great, reception were really friendly every time we passed the desk and made sure we had the best room for our needs and breakfast staff went out of their way to be helpful
Stayed 1 night in Nov 2025

8/10 Good

Richard

Stayed 1 night in Nov 2025

2/10 Terrible

Scott

Traveled with partner
Disliked: Cleanliness
Worst stay i have had in over 20 years rooms dated with mould on windows and bathroom carpet dirty walls marked food was horrendous and my wife chipped her tooth on a burger which could not be even broken in half with a knife complained and nothing done about room I have complained to hotel spent over £340 on hotel food and drinks and left after one night
Stayed 2 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Phil at check in very helpful
Stayed 1 night in Nov 2025

4/10 Poor

Katie

Stayed 1 night in Nov 2025

10/10 Excellent

Gary

Stayed 1 night in Nov 2025

2/10 Terrible

a

Stayed 1 night in Oct 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff were so incredibly friendly, they really made us feel welcome. The room was great, really comfortable bed and the bathroom was amazing! We stayed in the suite and it was worth it! The only thing is that it's a bit run down in places in the room and there was no plugs next to the bed but nothing major, overall had a really pleasant stay!
Stayed 1 night in Nov 2025

8/10 Good

Jonathan

Staff good and helpful
Stayed 2 nights in Oct 2025

10/10 Excellent

Terri

Liked: Cleanliness, property conditions & facilities
Clean rooms friendly staff had a really nice stay here thank you
Stayed 1 night in Nov 2025

8/10 Good

simon

Stayed 1 night in Nov 2025

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polite staff
Stayed 4 nights in Oct 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities
Staff were very helpful and courteous, the room was clean tidy and warm, the only downfall is that the shower could of done with a handle and not just the fosset from the ceiling.
Stayed 2 nights in Oct 2025

8/10 Good

Kirsty

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2025

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay in Chester. Our room was clean and well cared for. Staff were pleasant and helpful.
Stayed 3 nights in Oct 2025

10/10 Excellent

Zoe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely breakfast and good choice
Stayed 1 night in Oct 2025

4/10 Poor

Ian

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
Room wasn’t very clean found a discarded Costa coffee cup lid on the floor if they missed that whatels did they miss. Breakfast was very disorganised it’s like they were not expecting everyone for breakfast. Overall quite poor
Stayed 1 night in Oct 2025

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel needs refurbishment.
Stayed 2 nights in Oct 2025

8/10 Good

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The stay for us was adequate, we thought it overpriced, the outside didnt look the best upkept however the inside of the hotel was a lot better but does require some decoration. We had an evening meal which was good, the breakfast was very good, the staff were very polite & professional but seemed to be understaffed. All in all a pleasing stay.
Stayed 1 night in Oct 2025

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wouldn’t stay again

Not clean. Pictures on wed site not the same in reality, very disappointed.
Stayed 2 nights in Oct 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was a good size and very comfortable. Staff were very friendly and helpful. Only had breakfast but it was lovely and lots of choice. Very good value for money and would definitely go back if we were in chester again
Stayed 2 nights in Oct 2025

6/10 Okay

Christopher

Business traveler
Ok
Stayed 2 nights in Sep 2025

2/10 Terrible

Lorna

Disliked: Cleanliness, property conditions & facilities, room comfort
I didn't think it was fair to have a trainee working on their own on a busy Saturday afternoon. The showers were shocking in the pool area. I feel it was generally overpriced. The dehumidifier in the pool was incredibly loud. The room didn't offer much in the way of soundproofing. There was not a hairdryer in the room, even asking for one at reception I was not given one. The overall feel of the hotel felt tired, despite probably being cleaned it didn't feel it.
Stayed 1 night in Oct 2025

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