Best Western Smoky Mountain Inn

2.5 star property
Hotel in Waynesville with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for Best Western Smoky Mountain Inn

BBQ/picnic area
Free daily continental breakfast
Outdoor pool
Exterior
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

Map
130 Shiloh Trl, Waynesville, NC, 28786
  • Blue Ridge Parkway Balsam Entrance
    ‪6 min drive‬
  • Lake Junaluska Golf Course
    ‪7 min drive‬
  • Lake Junaluska Conference and Retreat Center
    ‪8 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪52 min drive‬

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Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(30 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(21 reviews)
  • Sleeps 4
  • 2 Double Beds

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Waynesville

Best Western Smoky Mountain Inn places you within 2 miles (3 km) of Balsam Spa and Folkmoot Friendship Center. This 58-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Blue Ridge Parkway Balsam Entrance - 6 min drive - 5.1 miles
  • Lake Junaluska Golf Course - 7 min drive - 5.6 miles
  • Lake Junaluska Conference and Retreat Center - 8 min drive - 5.8 miles
  • Wheels Through Time Museum - 16 min drive - 7.9 miles
  • Maggie Valley Festival Grounds - 16 min drive - 8.1 miles

Getting around

  • Asheville Regional Airport (AVL) - 43 min drive

Restaurants

  • ‪Taco Bell - ‬15 min walk
  • ‪Singletree Heritage Kitchen - ‬5 min drive
  • ‪Papas & Beer - ‬2 min drive
  • ‪Bocelli's Italian Eatery - ‬5 min drive
  • ‪Wendy's - ‬6 min drive

About this property

Best Western Smoky Mountain Inn

Hotel in Waynesville with free breakfast and a fitness center
At Best Western Smoky Mountain Inn, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include conference space, a 24-hour business center, and a picnic area.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Business services

  • 24-hour business center
  • Conference space

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 4 PM—-midnight
  • Check-out: 11 AM
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

BEST WESTERN Smoky Mountain
BEST WESTERN Smoky Mountain Inn
BEST WESTERN Smoky Mountain Inn Waynesville
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Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
Smoky Mountain Waynesville
Best Western Smoky Mountain Inn Hotel
Best Western Smoky Mountain Inn Waynesville
Best Western Smoky Mountain Inn Hotel Waynesville

Frequently asked questions

What is there to do close to Best Western Smoky Mountain Inn?

This hotel is located in Waynesville, close to Blue Ridge Parkway Balsam Entrance, Lake Junaluska Golf Course, and Wheels Through Time Museum. You'll also find Pisgah National Forest and Smoky Mountain Jumphouse within a short drive.

How much does it cost to stay at Best Western Smoky Mountain Inn?

As of Jul 14, 2025, prices found for a 1-night stay for 2 adults at Best Western Smoky Mountain Inn on Jul 21, 2025 start from $93.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Best Western Smoky Mountain Inn?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Best Western Smoky Mountain Inn feature a casino at the property?

No, Best Western Smoky Mountain Inn doesn't have a casino.

Is there an indoor pool at Best Western Smoky Mountain Inn?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Best Western Smoky Mountain Inn good for couples?

Couples staying at this hotel will appreciate amenities like an outdoor pool plus some guestrooms include mountain views and free Internet access.

Are there hot tubs at Best Western Smoky Mountain Inn?

No, there isn't a spa tub at this hotel.

Does Best Western Smoky Mountain Inn feature a restaurant that includes a breakfast menu?

Best Western Smoky Mountain Inn offers free continental breakfast each morning though there is no restaurant.

Does Best Western Smoky Mountain Inn allow pets to stay free of charge?

No, pets aren't allowed at Best Western Smoky Mountain Inn though service animals are welcome.

Are there connecting rooms at Best Western Smoky Mountain Inn?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Best Western Smoky Mountain Inn?

The closest major airport to Best Western Smoky Mountain Inn is Asheville Regional Airport (AVL), which is about 26.9 mi away.

Are there rooms with balconies at Best Western Smoky Mountain Inn?

No, there aren't any guestrooms with balconies at Best Western Smoky Mountain Inn.

Best Western Smoky Mountain Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 547 out of 946 reviews
Rating 8 - Good. 290 out of 946 reviews
Rating 6 - Okay. 78 out of 946 reviews
Rating 4 - Poor. 17 out of 946 reviews
Rating 2 - Terrible. 14 out of 946 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Stayed 1 night in Jun 2025

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Highway noise is loud. Ask for a room away from the highway. Access road needs some work. Walls between rooms are lacking sound insulation.
Stayed 2 nights in Apr 2025

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
In my commending the “quality furniture”, everything was heavy and strong, built to endure. Especially appreciated were the metal front doors. Now for the four stars, hospitality should be number one with hotels and motels. Air BnBs tend to show this by gracious additions of amenities and other little perks. Hotels will often allow for early checkin, even it it means changing the room of stay. We needed that early checkin. After an all night flight which included a switch of airplanes, we were tired. We were an hour early. We willingly paid the extra fee. But the “tight ship” attitude marred an otherwise pleasant multiple days stay. It was a “business” over “welcoming” methodology that, to us, was unnecessary.
Stayed 4 nights in Apr 2025

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience

The free my desk person was terrible and wouldn’t speak to the possibility of an early check in, less than two hours before checkin. I asked nicely, but she lied about there being a room ready and insisted that she would know until after 4:00. She also said I could check in early for an extra $40… so obviously there were rooms available The hotel wasn’t full or busy. She shouted at me to “get out” and said she would call the police if I didn’t leave. My wife and I felt very uncomfortable with staying there and booked a different hotel a few miles away and were able to check in immediately. I asked to cancel the reservation and she said she already had charged my card. I complained to Best Western and Hotels.com and was charged for the room even though I didn’t stay and have not received any feedback from anyone. We had booked 4 nights and haven’t been contacted by anyone about this terrible experience.
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and staff was helpful The area around the designated smoking area had full trash can and where you put out cigarettes was full during my entire stay.
Stayed 5 nights in Mar 2025

2/10 Terrible

Jason

Stayed 1 night in Mar 2025

8/10 Good

CHRISTINE

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jane

Liked: Amenities, property conditions & facilities
Easy access to the freeway. Close to the family I was visiting
Stayed 1 night in Mar 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing I have stayed there again since this trip and just booked another one
Stayed 3 nights in Feb 2025

10/10 Excellent

Roger

Stayed 1 night in Mar 2025

6/10 Okay

Ava

Disliked: Cleanliness
The toilet was dirty. The water in the sink would not go down the drain. There was no hot water in the sink - I never bothered to try the shower! My room had no complimentary water or cookies as did my sister's. I called for the maintenance person who never came. We left early and did not stay for the second night even though it was paid for.
Stayed 2 nights in Mar 2025

8/10 Good

amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Eva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room, very convenient location just off the highway… will stay there again
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, friendly staff
Stayed 1 night in Mar 2025

6/10 Okay

Joseph

Liked: Cleanliness

First and last time...

It's a motel, not a hotel. We asked for a 2nd floor window and they charged $10 extra for it! Lots of construction next door and large construction equipment blocking the view we paid extra for! Not worth the cost.
Stayed 1 night in Mar 2025

10/10 Excellent

Olga

Traveled with family
Very clean room.
Stayed 1 night in Feb 2025

10/10 Excellent

Tamara

Traveled with family
Liked: Amenities
Clean and well priced
Stayed 1 night in Feb 2025

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Long Weekend

From check-in to check-out the service was great! Room was very clean and comfortable for our long weekend stay. We enjoyed the views just wished it was warmer to sit in the rocking chairs right outside our door and have our morning coffee or evening coffee. So many things to do and see. We chose to eat at local places to help with local economy after the Hurricane affected so many. A walmart is just over the hill as well as so many wonderful places. We ate at Clyde's (long time family diner) and decided next time to share a plate as portions are huge. Downtown was fun to explore as well. Small scale Gatlinburg is what it reminded us of. More our speed. We enjoyed the 2 exhibits at the Museum of the Cherokee People. Need to explore the river/park area though next time. Went to our 1st gun and knife show. Learned to take cash. Went to 1 antique store. A LOT of stuff and will check out another next time. Saw snow tubing area with lots of families enjoying the opportunity. Drive up and back was a nice drive. We will be back and recommend this hotel highly!
Stayed 2 nights in Feb 2025

6/10 Okay

Brian

Disliked: Amenities, property conditions & facilities
This an average budget level motel (doors open to parking lot). Area appears generally safe. Off main highway, road entrance in need of repair; parking lot generally clean. The first room had a definite smoke and mildew odor, but staff was accommodating in assigning a new room.
Stayed 1 night in Feb 2025

8/10 Good

Treva

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here 5 or 6 times through the years for conferences. Good price....basic but adequate. Bed was more comfortable than some other higher price hotels. When you are not in your room for the entire day, you really just need a good bed and clean room.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and good views from the property other than the construction next door.
Stayed 1 night in Jan 2025