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Recent guest reviews

THE VIEWS WERE MAGNIFICENT AND CONVENIENT LOCATION

Beautiful , kind staff working there. The personality of staff and the beautiful Waynesville mountains make it or GO TO hotel !

The appearance was pleasant, the grounds well maintained and the location had beautiful views of the mountains. Our complaint is that we were assigned a room with a one double bed rather than the queen bed we booked & paid for. The evening manager told us the room was a “queen room,” and that the rate we paid was lower than the rate for a room with 2 double beds. Our room, I explained, had one double bed. She referred us to the manager who would be there the next day — after my wife & I had already slept in a too small bed.

The staff is excellent! Welcoming & warm but professional. Everyone seems happy and proud to work there. The facility is kept in excellent condition. The pool is lovely. Breakfast is really good. We would definitely book another stay at the hotel!

Motorcycles welcome. Good base location for day rides in the area.

nice out of the way get away. Close enough to both Maggie Valley and Gatlinburg

Friendly staff... Clean and convenient... Pool was clean ... Breakfast was fresh... Fitness center had fairly new equipment... Even had a firepit and comfy patio furniture

Bed was uncomfortable. Shower did not drain well. Not a convenient location. Overpriced. Desk clerk was extremely helpful and nice. Quiet.

Nice place, good location, clerk was grumpy. Maids were helpful.

My wife and I came here for a weekend getaway. It's a beautiful little town in the mountains. Everyone there (especially at this hotel) is so friendly and helpful. We had a great time. The room was big enough for us and it was very clean. The breakfast was good (they have a great waffle maker). The best part about this place was the staff. They're always willing to help, cheerful, and friendly.

Great value and clean room. We were first placed in a smoky room but the office was polite and professional about getting us a different room. Overall, great comfort. Good location 8 mins from downtown Waynesville. New carpets, and some upgrades were in progress during our stay. Breakfast very basic, but good and it was included in the room cost! Beautiful scenery surrounding the hotel (nice view of mountains).

Room was spacious and clean. Had good lighting especially in bath vanity area. An unexpected pleasure was a great two nights sleep in probably the most comfortable bed I've experienced in a hotel with the possible exceptional of the Christmas Inn in Pigeon Forge, TN. I've stayed in rooms at triple the price that provided no better experience. Didn't take advantage on the free breakfast so no comment om that.

Clean, convenient. Little breakfast provided Not fancy but clean and hospitable. Nice mattresses on the beds

I have only stayed at 3 hotels in Waynesville, but this one is, by far, the best. It was clean, comfortable and quiet. We had a nice continental breakfast and enjoyed using the wi-fi to watch a couple of shows. Would definitely recommend it to other people.

Much better than expected. Very good location with wonderful mountain views. Very roomy and clean rooms, wonderful breakfast and staff. I would definitely recommend to everyone. Perfect especially for those who would like a quite place to stay while visiting Great Smoky Mountains. Because, Gatlinburg side of the mountain is too much crowded! In addition there is walmart and other places to shop if you need anything.

I did not get a receipt when checking out. I did get a charge on my credit card and I assume the charge was for that stay. the ROC No. 1535457401 10/18/12 I would appreciate a receipt for my records. Thank you very much and see you next year

Nothing to fancy, but great staff, clean rooms and quiet. Would recommend if you're in that area.

Shiloh Trl Waynesville NC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • Fitness center

Best Western Smoky Mountain Inn places you within a 10-minute drive of Smoky Mountain Jumphouse and Blue Ridge Parkway Balsam Entrance. This 58-room hotel has an outdoor pool, free in-room WiFi, and free self parking.


Rooms

All of Best Western Smoky Mountain Inn's 58 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls, safes, and ironing boards.


Property features

At Best Western Smoky Mountain Inn, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include conference space, a 24-hour business center, and free newspapers.

Room options

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

2 Double Beds | Sleeps 4

Standard Room, 2 Double Beds, Accessible, Bathtub

2 Double Beds | Sleeps 4

Guest reviews for Best Western Smoky Mountain Inn

Everyone (7) Couples (9) Business (1) Family (8) Other (1) Friends (1)
4
Everyone

By on Feb 15, 2021

4
Everyone

By on Jan 29, 2021

5
Family

THE VIEWS WERE MAGNIFICENT AND CONVENIENT LOCATION

By , from DAYTONA BEACH FL on Sep 18, 2020

4
Family

Beautiful , kind staff working there. The personality of staff and the beautiful Waynesville mountains make it or GO TO hotel !

By , from Los Angeles, Ca. on Jul 12, 2020

2
Partner Couples

The appearance was pleasant, the grounds well maintained and the location had beautiful views of the mountains. Our complaint is that we were assigned a room with a one double bed rather than the queen bed we booked & paid for. The evening manager told us the room was a “queen room,” and that the rate we paid was lower than the rate for a room with 2 double beds. Our room, I explained, had one double bed. She referred us to the manager who would be there the next day — after my wife & I had already slept in a too small bed.

By on Sep 26, 2019

5
Everyone

By on Sep 8, 2019

5
Family Family

The staff is excellent! Welcoming & warm but professional. Everyone seems happy and proud to work there. The facility is kept in excellent condition. The pool is lovely. Breakfast is really good. We would definitely book another stay at the hotel!

By on Jul 7, 2019

5
Friends

Motorcycles welcome. Good base location for day rides in the area.

By on Jun 27, 2019

5
Everyone

nice out of the way get away. Close enough to both Maggie Valley and Gatlinburg

By on Nov 29, 2018

5
Everyone

Friendly staff... Clean and convenient... Pool was clean ... Breakfast was fresh... Fitness center had fairly new equipment... Even had a firepit and comfy patio furniture

By , from Waynesville NC on Sep 11, 2018

Best Western Smoky Mountain Inn

130 Shiloh Trl, Waynesville, NC 28786
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